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Showing results for tags 'cancel'.
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Hi I need help. I want to downgrade immediately from BUSINESS to PREMIUM, but cannot for the life of me get any support from Evernote. What's going on??? I've cancelled my on-going payment to Business, but want an immediate downgrade. I also want to ensure that nothing gets deleted during the downgrade. I try and call support, but as soon as I click the button, I get logged out..... Surely somebody from Evernote can help with this??? Hopefully there's someone helpful out there who can help with this. Thanks David G -
Can someone please tell me how to cancel auto renewal on my subscription? I've been in contact with support regarding another issue and he said to cancel auto renewal on my account but won't tell me how or where to go to do this. I don't want to deactivate the account, just make it so they won't charge me again without them asking me first.
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Hi Everyone, I wanted to create a thread to provide some explicit detail on subscription cancelations. All Evernote subscriptions are enrolled in auto-renewal by default. Depending on how you signed up for your Premium or Plus subscription, you might take different steps to cancel the auto-renewal. To avoid being charged for the next billing cycle, be sure to cancel before the renewal takes place. Under the terms of our Refund Policy, subscriptions are non-refundable, and no prorated refunds or credits are offered for partially used subscriptions. We do understand there may be circumstances which require further investigation. In those cases, please open a support request and provide as much detail about the circumstance as possible. We cannot discuss private account and payment information on the forum. Details around third party payments will vary by processor: PayPal: Manage or cancel your subscription’s auto-renewal directly through your Evernote Account Settings. iTunes: Manage or cancel your subscription’s auto-renewal directly through iTunes. More info here. Google Play: Manage or cancel your subscription’s auto-renewal directly through Google Play. More info here. In all cases, when you cancel your Evernote Premium or Plus subscription, your subscription won't change until your current billing cycle ends. Once your subscription runs out, it will be canceled, and your account will automatically be converted to Evernote Basic. None of your data will be lost, and all of your data will still be accessible. If you do decide it’s time to go back to a Basic subscription, send us some feedback! Each section of our forum has a Product Feedback area for you to let us know how to make Premium or Plus subscriptions more valuable for you. **This thread is intended for informative purposes only. If you have an account query that requires assistance from our support team, please open a ticket to ensure your request does not get missed or delayed. Please note: all information contained in this post is current as of May 3, 2017**-
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We've seen Springpad bite the dust, Catch before that, etc. What if EN would have to toss the towel in the ring? In which format should one export one's notes to be able to import them into another app? EN state that the enex format allows import into any other app. But I have not come across an enex import option in other apps. So which is it? I have the Windows version of EN, but this question is pertinent to the Mac version too I imagine. -
Just because last form with comment box showed me another "ERROR" during payment cancellation I write it here, maybe someone from EN team read this. =) A lot of bugs and half-working features, ignoring users needs and requests. For further details look at forums. Just few examples:1) "offline" notebook still need high-speed internet connection: https://ru-support.evernote.com/problem/details/id/138653 2) crashing data integrity in bases (look my tickets to support)3) "premium" support does not really helps, just throws links to useless topics on forum, so I need to search solution myself anyway 4) very weak text editor on all clients in comparing with OneNote and GoogleDocs5) a lot of problems with sync (look my tickets and forum) The idea of service is nice and I like it, but implementation and user respect is poor. So I dont see reasons why should I pay for half-working service. I will return to premium with pleasure when at least above problems will be solved. P.S. One more "funny" moment. When I tried to paste this message to the comment editor here in Chrome browser I found Paste function simply does not work. Oh dudes, why your programmers get money?
