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I am a premium account holder and I'm getting plagued by ads from O2 being plastered all over my screen when I start up EN. They're a disgraceful abuse of my account given that I pay for it. I wrote to EN support who were brilliant enough to explain what the advert said over again as if I couldn't have understood it the first time round or every other time I have to put up with the thing. Anway as support were totally useless I decided the only thing I could do was to accept the offer to get rid of the ad. Well guess what? After being passed through some screens I got a message that it seemed the offer had expired. Brilliant. So this worthless ad is going to be pestering me for the duration of my stay with EN and I'm paying this dreadful company for the privilege. This is an absolute disgrace. When are these people going to wake up to the fact that abusing your customers is one way to ensure they don't come back?