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Found 31 results

  1. Hi, I used to have an old account wich i never really used and i so i fully removed it to be able to link my email to my account that i actually use. The account i want to keep username is "ionchillz" and i would like to change my email address to "ionchillz@gmail.com" but it says the email adress is already in use on another account. But i removed that account already... Can anyone help me with this problem?
  2. I updated my Evernote account password via web account management and now my notes won't sync from the Windows PC client software. It's like different Evernote security/authentication servers are in use, and the sync between them is not working, or working abnormally slowly. Or a flag got set on my account because two different sets of passwords don't match. I don't know what the real deal is. The only way I can sign into the Windows PC client software is with my old password. When I try to use the new password, I am told it's an invalid password. I have logged out of everything Evernote multiple times on both my phone and the Windows client software. I can get into my web account management portal, I can access my notes in the Windows PC client. I just cannot make sync work now that my password has changed. Do I need to revert back to my old password? I would prefer not, but if that's what I have to do to get it to work, please let me know.
  3. How can I login into Skitch with my Evernote account, which I create with google account? It seems that Skitch doesn't know anything about my Evernote account by Google. That way I can't log in.
  4. How do you change your email address on your account or profile. I have gone to help page and it tells me to go to the security settings, but I can't find any security settings that has anything to do with changing my email address on my account.
  5. I have done a google search but I still don't quite understand what is going on. I started using Evernote yesterday. The email address I signed up with is my main email address and I don't wish to use it with Evernote - I wish to change it to one which I don't use that often (just in case there is a security breach!). Which I have done (using the Windows Evernote app on my laptop). I also have the Android app on my smartphone. The Evernote app on my laptop is still showing my old email address, but when I hover over my old email address it shows the new one I changed it to. I want it to show the new email address all the time - I don't want to see the original email address when I first created an account with Evernote. The other problem is that my username is the first part of my original email address which I don't want - do I need a username (what is it used for?) and if I do, can I change it to something else? Everything was working as it should, syncing between laptop and mobile phone, I'm just wondering if I have messed something up and if it's possible to change my email back to what is was originally (which I don't really want) but if I have to then I will. Could someone tell me what I have to change and in what sequence on my laptop and mobile so that I only show one email address. What I would like is no trace of my original email address on the Evernote apps (windows and android). Do I need to delete cookies from my laptop for the old email imformation to be removed? I would also like all trace of my original email address deleted off the Evernote servers. I am most probably making a bigger deal out of this than I should, but if someone could explain what is happening that would be great. I only have basic computer skills, so please be patient Thanks
  6. I have been an evernote user since 2010. Most of that time I have been premium. Somehow I have ended up with TWO evernote accounts . One is linked to my correct email that I have used for almost 10 years. The Premium account is linked to an email that is non existent. I can log into both accounts. I want to have one account that uses my correct email but when I try to change it....I get "email already in use" Evernote keeps trying to get me to verify the bad email address......of course I cant log into it ..... I believe evernote is sending email to the bad email. Help Please
  7. Hi, With the increased collaboration features "recently" added to Evernote such as Shared Notebooks, it would be very useful if multiple email addresses could be linked to a single Evernote ID, and furthermore that shared notebooks could be shared based on Evernote userID alone as well as one of the associated email addresses. The reason is foremost for people using Evernote to share both private stuff with friends and family, and work stuff with colleagues. If I could either tell them just to share with my userID, or my colleagues simply could share with the email address they already have on file, it would simplify the process significantly, and also not mean "forced" sharing of ones personal email address to work colleagues for instance. Food for thought?
  8. I use a free Evernote account with my iPad and MacBook Pro as the two allowed devices. Logging in to Evernote today, it showed my Mac as two devices - one device from 41 months ago (my usual device) and as another, called the "current device" - and asked me to either log out of my "current device" or upgrade. The only change is that I traveled from the UK to France. Could it be location related? How can I solve this issue? Any help much appreciated.
  9. I joined up Evernote years ago and whilst I can reset the "email notes to" email address it seems to retain what this email address starts with. I assume it uses what used to be the username when joining but I would like to change this. How can this be done?
  10. I use both Evernote and Yinxiang Biji China (印象笔记) to take different notes and share to different people. I've installed: Evernote desktop for my ThinkPad PC with Windows 8.1 Evernote desktop for my Surface Pro with Windows 8.1 Evernote Touch for my Surface Pro with Windows 8.1 Evernote for my Lumia 920 Windows Phone (Win8) I've figured out a way to switch account on my desktop version - I just need to set my system locale to Chinese Simplified (China), without changing any other settings. How can I switch between Evernote and Yinxiang Biji (印象笔记) on my Windows Phone and Surface (Evernote Touch) as easy as the desktop version? For my Lumia phone, the only way I've figured out is to set my region to China. That stinks. It means I need to restart my phone. Plus, I am living in US, it is not convenient at all to use a cell phone with region setting in China. For Evernote Touch for my Surface... Sorry, I've figured out no way... Thanks in advance for any suggestions from you guys! It will help me a lot if I can easily switch account on my phone and Surface (Touch).
  11. I've been using Evernote for iOS and Macintosh since 2010. I'm working on a sci-fi / fantasy novel and have a lot of notes on Evernote that I DO NOT want to lose. As Evernote is making its changes with its userbase, what can I expect to happen to my account? Should I be moving notes and ideas from Evernote to Google Keep before my account is deleted? I want to call Evernote to pose this question and get a straight answer... but I don't see one. Instead, I see a lot of forums, none of which seem to address the issue I'm posting about. A little help please?
  12. I have two accounts, one premium and one basic. I want to consolidate into the premium account but I want to have the email address associated with the basic account as the main email. When I try to change the email address of the premium account to that of the basic account, it won't let me. Any ideas/ workarounds?
  13. Since the new 'two account max' for free accounts was announced, I'm confused as what counts toward the limit. On my phone Evernote is installed, but on both my home computers I have installed Alternote. Does Alternate count as an Evernote installation?
  14. Well... I made a mistake. Some years ago I created an account, and stopped using evernote, to come back last year. I created a new account using a different email, and now I would like to change my email to that email.. What do I need to do? Deactivate that account and change email?
  15. I just upgraded my Evernote account from Plus to Premium via the Mac App Store (linked to from within the app) and the upgrade did not take effect in the app. I was billed successfully and the Mac App Store shows the subscription updated as charged. I have restarted the app and checked my account on the Evernote website and it has not been upgraded. (And, of course, I can't chat with anyone since that's only a Premium option which I apparently don't have yet.) Please correct. Ticket 1480138.
  16. Actually it's just a little suggestion or request, I'm currently a Premium user, only because a Free account could not allow me to share/edit mostly text notes among several friends. 1G space is already plenty for me, 4G from Premium is a lot more than I need. Therefore, may I humbly suggest a possible new account type with all of the functions of a Free account plus note editing among friends? If a Free account user could simply purchase for additional space, why not let sharing/edit be purchasable as well?
  17. Another account was activated via third party app....thanks google...I have notes on unwanted 2nd account I want to merge to 1st and delete 2nd thank you
  18. I just had a bad experience where Evernote allowed my company to take over my personal Evernote account - just because I associated a work email to it. They changed my account and took over personal notebooks that I have had well prior to ever starting the company that I just left. This is terrifying that Evernote would allow this to happen and never once try and contact me. I can see that it happened as it is in the logs and it just pisses me off to no end...figured I would warn others of this breach in trust. Oh and shocker that you can't find a phone number to actually talk to someone about this. Be warned!!!
  19. I paid for the premium account today for one year and I just don't want a recurring payment. So I cancelled my auto-renewing Premium subscription, and it says "Your account will remain a Premium account until your current billing cycle ends. Once your subscription runs out, your account will be automatically converted to a Free account." ... As soon as I cancelled the auto-renewing, My account went back to the Free Status. I used customer support to connect the Evernote team but there is no reply. My ticket number is Ticket# 808846 .. Can anyone help me? Thanks Sam
  20. I have a BIG problem. My Premium 1 month paid subscription expired on 2.01.2014. So in the morning of that day, before expiration, having used all traffic i was unable to upload anything. So I used 10 points from refferal program for 1 month premium. The counter resetet and I had 30 days of Premium and 1 Gigabyte. Oddly, the change reflected only on desktop computer, not on another computer, even after sync. At some point even showed the old info (expires today message). Then it stabilized to 30 days remaining in cycle and 800 MB (i have uploaded 200 MB) on all devices. Then after midnight (local time) i received a message that Premium expired and i was stuck with free account. am free and with 60 MB. I thought this might happen, but i didn't have patience to wait till Premium expires to use the points. When I used the points a warning message appeared saying something about subscription expiration, but I didn't payed attention. My card is empty now so I'm out of options. Please advise
  21. You pay to renew, you get the confirmation and they switch you off anyway. I'd not mention this here because it's plainly a mistake and these things happen, but I got no response at all from my reply to Evernote's email telling me my account was reverting to free. I've since emailed support directly and got an automated acknowledgement. But I've had no answer yet and I can't use the online support - - because allegedly I'm not a Premium user. I do understand that people who pay get a quicker response but that's the aggravating problem: I have paid! It's three days now and, of course, I had been planning to upload a lot of documents this weekend. I read a novel instead, so. William
  22. I just tried to set up Evernote for my family of four and was told that sponsored groups have been replaced by Evernote Business. I don't know about anyone else, but my family does not need $40/month worth of business accounts. •Premium plan is for individuals •Business plan is for businesses •NO PLAN for groups/families? Why did you let an advancement (like EnB), turn into a regression? I don't need to administer four separate accounts... for my 2 children, my wife and myself. Nor do I want any of us to have to deal with the restrictions of the free plan. My children are homeschooled and will need offline notes. Their iPod Touches and iPads aren't always connected to wifi, I cant rely on a persistent connection for them to complete school work I should have been able to assign through an Evernote group account. Even if I did set up four separate premium accounts with four separate billing plans, I still can't receive the discount that was available for groups of 3 or more. So now I have to pay $20/month for four people, or $180/year. There is no way my kids are going to use $90 to $120 worth of note organizing every year. I wish I had opened a sponsored group account in November of 2012, when I first learned about them (before the creation of their carnivorous EnB plans). Bring back sponsored groups, Evernote! Please!!!
  23. Although the Evernote menubar Helper seems to be working correctly with the Mac app (I can save notes to my Evernote account without the actual application being open, and those notes will sync to the application when it is opened), but the synchronization doesn't seem to extend to other devices unless the Mac app is opened first. I saved some notes with the Helper, but, when I logged into my Evernote account via the iOS app (on both an iPad 2 and iPhone 4), the notes didn't appear. After I went back to my iMac and opened the Evernote application there, the notes immediately showed up on both my iOS devices. So Helper notes seem to be syncing correctly to the Mac app, but not to other Evernote clients.
  24. I upgrated to 3 years premium to share notes, but I found there no option can share notes anonymously, that really disappoint me, in dropbox ,google docs anonymous share is a basic function, even outlook can create alias accounts. do you have any solution, can I change the username???? help me!!!please
  25. Hey, i hope someone knows more about this than i do. My account password has been set to lprwhitehead@gmail.com... which isnt my address. The username is what it should be, and the app signs in correctly, but i cant do much from the app and the Mac app doesnt accept my password. This is mental!
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