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Found 3 results

  1. I'm a free user and was interested in setting up 2-factor auth for my evernote account. I went to my account settings on the website and saw the 'Two-step Verification' section with an enable button next to it (pic attached) I clicked on 'enable' and followed all the steps (email verification, sms verification, hand-writing backup codes, setting up google authenticator) Once I got all the way through the process it says it was successful, but 2fa was not set up on my account. That's when I noticed the little marketing box near the bottom with a call to action 'go premium' that said 'get a premium account to use 2fa'. I know I should've read that box more closely before going through the setup process, but the 'enable' button should definitely not be on for free users if they can't use the service. The whole setup process wasted about 5 minutes of time and could've been avoided.
  2. Regarding ticket: 2144222 After losing my smartphone in July I have been unable to log in to Evernote on any of my devices. Recovery codes are not working and customer service rep could not tell me why (“that’s strange behaviour”). I had one MacBook which could still see all my notes (years and years of notes). With the failure of the recovery feature on iPhone and web app, the customer service rep told me to log out of my Evernote account on my last MacBook, and export my notes to a new account. This seemed super risky to me, so I emailed him back confirming that I would not lose access to my notes forever: He responded with: So I took the plunge and logged out. Then Ctrl + Option + Cmd + E did not work. Customer service rep claims that the local export feature was disabled between him confirming it was safe and me logging out!!! This is fairly distressing. I have years of very valuable notes in my Evernote account. Both business-related and personal. And finally, after all this, all the CS rep could comfort me with was: Is he joking? I can prove that I am the owner of the account by any means necessary. I have backup codes that for some reason are not working. Can anyone advise how I can regain access to the notes in the account?
  3. Hi, I'm getting signed out of the Mac app pretty often. As I'm using 2FA, it is quite a hassle to have to enter the password and then key in the passcode. I'm not sure what is trigger the error. Is it because I closed Safari? Attached is the image of the alert that pops up. Regards, Jenxi
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