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After 2 or more years of using the paid version of this app, I cancelled my subscription. Why? Because the app causes errors across my devices, I load to capture a document that I need for my business, the first shot sometimes works... But by the second shot.... My phone is in boot loader, repeat boot loader, the phone could have 100% battery and still not restart, if you have less than 50% battery then you dare not use the app as it my phone needs a PC connection to be restored/ restarted. So is it your device? NO... My poor phone has undergone testing and flashing on numerous occasions, I swapped to iphone... same problem, iPad... Same problem, LG latest phone... Same problem, latest Microsoft... Same problem, brand new tablet with only Evernote installed... Same problem. This app has something seriously wrong with the code, I am very disappointed that the time has come to purge Evernote from all my systems, recall all devices within the business, flash them and find an alternative for our business needs. Since I ended my subscription I find that Evernote does not offer Support to FREE customers, they didn't pay attention to any of my correspondence while I was a member and this is a shame. 2 Years ago I was immensely satisfied with all its great features, which I'm going to miss... But like the rest of the world, I need my devices and apps working correctly. If someone can suggest an alternative vendor that has customer support, I am looking to be able to scan a document and view it across the business, possibly something compatible with Dropbox. Thanks
I just tried to leave feedback about file upload from iOS, and it was so tough that I'm instead suggesting an easier way to leave feedback. Seriously, you have to make an account on forums to leave feedback? On evernote Web, in the user's dropdown menu there are options for account settings, help&support, contact support (which doesn't actually let you contact suport on basic accounts, that's some pretty awful UX), and log out. There should also be one for 'suggestions'. It should link to a place where you can leave tagged general suggestions. The UX and PM people at Evernote should have direct access to what lands there. For example, I could say: ----------- In iOS, when uploading files for instance from the Voice Memos app, it appears to have worked, but when I go to Evernote Web in a browser it appears not to have worked, as no note is present. This seems horribly buggy. If you wait long enough, you find it just didn't have any upload progress indicator to let you know how long it would be. If, while you were waiting, you tried again, for example on a 15MB file, you will eventually find that it worked, but you wasted a weeks worth of Evernote Basic data upload allocation due to the double upload. That's really awful UX. Whenever a freemium service at the free tier does not provide the full free tier services, it makes me want to do the opposite of upgrading. It makes me want to migrate out to something else. If instead of the dialog closing when the upload begins, it should give a progress bar and a 'close and continue upload in background' button or something. Tags: Upload, upload status, UX, usability, Visibility of system status, Error prevention, Help users recover from errors ------------ Then your UX people can read my suggestion, and attempt to figure out exactly what I was trying to accomplish and why it didn't work out for me. They can get as deep in my head as they like about what different parts of my process made me feel. If you have an email address field that says "please leave your email address so our UX people can learn more about what you were trying to accomplish (optional)", they can even ask me. Then they can come up with some ways to serve my needs, pick one, and implement it. Trust me. I work in a big software company that has these issues too, and as a UX person it would make my life much easier and my company's product much better to have this suggestion box or something like it. Make that pathway.
How do I deicide who should be designated as a user in evernote business and who should I share notes with? I am having difficulty deciding whether business account will suit my startup business which will have 10 staff at first. I want them to access many documents remotely and I cant send them always via email. But 10dollars per user per month seems expensive just to share some basic procedures and general documents. I am still unclear on what the point of the business account is versus the premium. Or should I be looking at other applications like basecamp?
Web related: #1: Repeatedly having to click a link as a frequent user creates frustration. New users will sign up, they don't need it to be the front-and-center call to action of the page to do so. #2: Landing page after log in should be the "Notes" page, not prompting you to create a new note. Notes, by their nature, are referred to more so than they are created. Mobile: #3: Clicking anywhere, as opposed to the icon in the lower right corner, should initiate editing a note. IDEALLY: wherever a user clicks within the note is where a cursor should automatically land, instantly opening editing mode in the spot clicked. I love Evernote, and correcting these 3 issues would make me love it even more! Please feel free to add an UX-related issues to this thread. If these have been mentioned before, I apologize in advance - mods, edit accordingly.