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Found 64 results

  1. I keep being asked for my password to synchronize in Windows 7, but after inputting my password get asked to repeat the process ad-infinitum!
  2. Hi All, We often see threads/posts from users indicating that they have lost access to their Evernote Account, and are trying to regain that access. This can occur for a myriad of reasons, but generally the issues are related to a user losing or forgetting their password, losing the ability to access Two-Factor Authentication verification, or they lose access to the email address tied to their Evernote Account. Given the nature of these types of access issues, users will need to open a support ticket in order to address the issue and regain access to their Evernote Account. The reason for this is that only our customer support team has access to the tools necessary to make changes to an Evernote Account. Additionally, users may need to provide information that we do not want to make publicly visible in the discussion forums. To open a support ticket, go here. You will be prompted to login to your Evernote Account, but if you do not have your login credentials available, click on Continue as guest. From the What can we help you with? dropdown menu, select the ‘My Account’ category. From the Select a topic dropdown menu, select the type of issue you’re encountering. Once you have selected the topic, you should see the option to submit a support ticket at the bottom of the page. The button looks like this: Once you have submitted the ticket, one of our support agents will reach out to you to further assist you with the issue you’re encountering.
  3. Hi, I have been trying to reset my password since Saturday but I'm not receiving any email from Evernote. However, I do receive all the other emails form Evernote (submission ticket) when I submitted an application. I have write the email address correctly. Neither the password reset email has been received nor anyone has replied to the ticket. It's very frustrating as I have pending tasks.
  4. My note which was password protected for years suddenly lost. The only thing left behind is the title of the note with no content. The most interesting part is how on earth, a password protected notes suddenly becomes password-less. I was on a free plan and in order to report and get support from Evernote I had to upgrade to a paid plan (Plus). It's been more than 48 hours and I did not get any response yet. Today, I sent my second message and still waiting!!! I am already upset due to my lost notes and even worse very frustrated that support is not taking care of this urgent matter. Am I missing something here?
  5. I updated my Evernote account password via web account management and now my notes won't sync from the Windows PC client software. It's like different Evernote security/authentication servers are in use, and the sync between them is not working, or working abnormally slowly. Or a flag got set on my account because two different sets of passwords don't match. I don't know what the real deal is. The only way I can sign into the Windows PC client software is with my old password. When I try to use the new password, I am told it's an invalid password. I have logged out of everything Evernote multiple times on both my phone and the Windows client software. I can get into my web account management portal, I can access my notes in the Windows PC client. I just cannot make sync work now that my password has changed. Do I need to revert back to my old password? I would prefer not, but if that's what I have to do to get it to work, please let me know.
  6. Hi, finally I could reach you, My issue is that when I open the app, it takes a second to ask the password. Until then all my data is visible. So what's the point of securing it with anything if anyone can have as many glimpses as the wish for? There could be also a more complicated password option and for some people even 2 factor authentication could be a choice. The latter for premiums. Thank you for your time, novroax
  7. Hi! I'd like to suggest that an entire notebook could be either encrypted or password protected (aside from the log-in or passcode to get into the app). I use Evernote for work and for personal. I like to keep a daily journal of personal thoughts and I'd love to do this in Evernote, but I've been relying on other password-protected apps. I like to leave my Evernote logged in, but that lack of security just worries me for keeping my personal journal entries in their own notebook.
  8. Is there some way to put a password on individual notes (as opposed to encrypting selections of text)? I've searched high and low ... but cant figure out if this is possible. Thanks
  9. When I start Evernote via a shortcut on my Mac I firstly want to key in my password before the opening page with my notes become visible. I've this functionality on my i phone (Touch ID or 4-digit pin code). Momentarily the application opens directly and fully when I double click on the short cut logo of Evernote.
  10. Evernote's Mac app should really have password protection. It's the 21st Century! And will soon be 2018--come on! With all we read about sensitive data being stolen all of the time, don't you think Plus and Premium users deserve a little security?? PLEASE ADD PASSWORD PROTECTION to the EVERNOTE MAC APP!! THANKS!
  11. Troublesome aggravating strange ..I WILL REFRAIN FROM APPLYING battling to resist drooping adjectives from that harsher class of similar epithets our great doing-no-evil dog and savior g--gle are presently excised from existence. Suffice it to say that this triffling matter IS, nonetheless, um, ... FRUSTRATING. i ONLY JUST (these past minutes) ESTABLISHED MY FIRST EVERNOTE ACCOUNT. Making use of one of the standard options presented, I CHOSE TO CREATE my Evernote profile/acount via MY G--GLE ACCOUNT. BingBangBoom, and done, no problem. The subsequent webpage gave the impression that the initial work to create my account (meaning -- simply making the choice to use my g--gle acct) resulted in successfully executed Evernote account launch. I hadnt been asked about passwords, etc. et al., hadnt been prompted for anything more. Fine, i thought, account basics, it seemed, were in place -- all replicated from my google account as it seemed. Straightaway i headed to my Evernote account details (exactly as i do each and every time i set up a new internet account). First, I want to change my email address. No problem. In a form-field box titled 'new email", provided for this very operation, i entered the new email address, and in the next box, titled password (as i recall), i entered my password for that email. Next i want to make another change to my account info. Dear wonderful and protective Evernote asked for my account password before i could return to that area. Well, as I'd never been prompted to create a Evernote account password, i gave my google account's p/w. ---- Okay, already wasted too much time on this unbelievably stupid ***** -- so i will quickly conclude ------. My G--gle acct password didnt work. Thereafter, i set off frantically trying every imaginable passwordy letter concoction in the world that might have become injected into this establishment-of-account activity (in the last 8 mins!! WHICH IS ALL WE ARE TALKING ABOUT). I suppose the problem here is that i failed to properly I.D. a stupidly and imprecisely labled 'create your evernote password' form field -- and potentially typed something there. So, i tried, as password attempts, everything that i remember typing. all failed to work. Evernote added to my joy by never providing a 'forgot p/w?' bypass. Then of course i was blocked for too many wrong attempts.
  12. It looks like I found a bug in the various login methods provided by Evernote. I tried to contact support but as a basic customer it doesn't look like there's even a way to report bugs anymore without upgrading to chat or send an email. The password reset page allows for a password with a maximum length of 64 characters. I chose a 64-character password and everything worked fine. I then tried to connect my Android Evernote app using the new credentials and it wouldn't work at all. I went back to the website and logged out/in again and had the same issue. Neither login method worked anymore. I used the "forgot password" method to reset my password to something 40 characters long and now everything works. I'd check your backend limitations (database), front-end limitations (app login fields, website login fields), and website password reset fields to make sure that they're all working with the same assumptions for maximum password length.
  13. I enter data in evernote notes about three or four times daily via iphone. But due to an increased functionality of a computer, I update/revised the notes on my computer weekly. I am the only user of my iphone, but have several people using my computer which of course contains the synced evernotes. As such, I really wish that there was a way to password protect some of my notes, seeing that I jot down thoughts in evernote via iphone daily, which I don't want users of my computer to have access to. Without this password protect functionality, I turn to word processing programs available on my iphone. Am I right, evernote notes can't be password protected? Thanks
  14. I'm using my personal Evernote account at work. Most of us do and it's ok. However, I noticed that recently, when I launch it, it automatically opens and there's no request for a password. I haven't changed my Keychain Access or anything in Preferences. I need that privacy of a password at launch for Evernote. How do I make that happen now? Thanks in advance!
  15. This feature was probably requested already. If so, please add this to the tally. To prevent ad-trackers and other attempts to invade my privacy, I am one who frequently deletes my web history on Safari. Unfortunately, this action also appears to eliminate the web clipper authentication cookie/token, requiring me to re-authenticate nearly every time I go to use Evernote Web Clipper. With two-factor authentication enabled (which requires an additional data entry step) this quickly becomes very tiresome! The most valued feature you could add is integration with the desktop client authentication state (including second factor), versus maintaining state in the browser. Next to web clipper on my Safari toolbar, I have the 1Password extension. This Safari component is smart enough to know the authentication state of the desktop application, and does not prompt me for a password unless application preference setting thresholds for password state have been exceeded. If Evernote Web Clipper behaved similarly, that would be a very welcome feature indeed!
  16. I use Evernote on my MacBook Pro and iPad - have been doing so for two years, and I love it. But I've just had a DISASTER! In one document I stored ALL my passwords for programs and apps - carefully encoded - and always synced between the two devices. But somehow, and I really have no idea how, the document is now EMPTY. The heading Pw is still there, and the Info button shows it was created in November, 2013, and last used on 17 April, 2015, i.e. this morning, but there is nothing in there. I'm distraught. I had around 40 user names, passwords and email details stored on the two devices and thought they were very safe - backed up in effect. I don't know whether Evernote's "web service" means it might be up in a cloud somewhere??? Please, can anyone help?
  17. I loaded my Evernote account from a customer's PC. Wenn I started it again on that PC, no password was required. I do not wish my password to be stored at all, and certainly not on a customer's PC. Now do I get Evernote to require a password at every start, and how do I remove that stored password from that customer's PC?
  18. Hi all, I recently changed my EN password and I seeing some strange effects. I changed the password through the web interface, and can now login to the web interface with my new password. I have a Windows install (v5.81.6061), which is still able to sync even though I haven't changed it's password yet. I shut down EN and restarted it by right clicking on the system tray EN icon and clicking shutdown, and then killing the clipper from task manager. It is still able to sync with the old password. I have the Android client installed on my phone, and I attempted to change the password here too. I logged out of EN on the phone, and then attempted to login. It will not let me login with the new password - "Invalid password" message. I have an EN premium account. Is there a delay before the password goes active on the account? Cheers, Andy.
  19. The problem I'm having started off with not being able access my encrypted note on the Web client. First I double clicked the grey password encryption bar like I normally do on the Desktop client and nothing happen. Out of frustration, I clicked it quickly a couple more times and then it suddenly disappeared. This is only my 3rd or 4th time accessing my notes from the web client, and then I came to realization that the web client was in beta and password encrypted notes are not yet supported so the system might be buggy. I decided to check Evernote on a newly installed desktop client and then again on my phone to find no trace of the grey bar I needed to access my note. My note is now just blank, white space where the encryption bar used to be. Is there any way I can retrieve the data from that note, even though the encyrption key bar is gone? Can I get the encryption key back? I still remember my hint and password needed to unlock it. Thanks.
  20. I never changed my password after the hack in 2013. I no longer have access to the associated email address. Now, I'm stuck because I don't know the password and can't use the password reset method. Any solutions? Thanks
  21. Hi, I forgot my password and my university mail is gone. Can I get my memos somehow. My exmail was lauri.stahlberg@helsinki.fi. I would like to get my memos back somehow. Thank you Lauri
  22. I would like to be able to have students use my iPad to contribute to a lesson with EverNote and a projector. To do this I need to be able password protect some notes or notebooks as they might have tests etc I don't want students to see. It is possible to do this with Microsoft's OneNote. Is there some way to do this with EverNote? I want to password protect notes and notebooks.
  23. Yesterday I updated to OSX Yosemite and updated Evernote to 5.6.2. And now I can't disable the auto login function anymore... I don't want Evernote to automatically sign in when starting the program. It should ask for my Evernote password, like it has always done. I'm probably missing something here. Anyone knows where to look to get this option back?
  24. My password works fine with the Web version but the iPad app won't accept it. I have typed it very carefully several times, so I don't think I've made a typing mistake. Any help/suggestions much appreciated.
  25. If this is the wrong place for this, I apologize. Okay: Why is there no option to have a password for the desktop version? This seems like an incredibly easy and sensible option to NOT have, and it deters me from wanting to get premium, since it would only secure the app on my phone. Why would I pay for half a service? On a completely different note, I noticed that there is a new color scheme that uses a more blue-ish green on some screens and parts of the website, but not others. I liked the other green, as it was easier to see agaist the white and more vibrant, but why make a change that isn't even consistant? This is another decision that doesn't make much sense to me.
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