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Found 39 results

  1. Arghh, I'm so frustrated. The 'support pages' instructions for installing Evernote web clipper on iOs does not clearly explain how it's done, and it refers to options or items that simply do not come up on my device. Help! How do you install Evernote web clipper on iPhone? I tried the 'Get Web Clipper for Safari' download from my email account on my iOs device, but this did nothing at all, and I suspect I need to find the installation specifically for iOs. Thanks for any advice.
  2. I'm on El Capitan, no recent updates, and I tried to open my Evernote app on my Macbook Pro. An error message came up, saying the app was damaged and I should delete it and reinstall it from the app store. Did that, same error message. Restarted the Mac, repeated the process, same problem. Help!
  3. よろしくお願いします。 まず、Web版に登録しました。Windows版を使いたくデスクトップ上にインストールしました。 Web版のアカウントでWindows版で入力しようとしたら、アカウント名またはパスワードが違うので、登録先のメールに連絡がいくということなのですが、 連絡がきません。もう6時間もたっています。連絡は1日ぐらいまたないとだめなのでしょうか
  4. I have temporary need of a version of an install that will work on Mac OS 10.6.8. Can I get this? If so, where?
  5. Hi there, About a month ago I had to renew my evernote. I thought it was on automatic renewal through the iTunes store but I realized that I had bought it via the Evernote website. To avoid that again I made sure that I bought it on the iTunes store (premium version). However, when I went to install it, it said that I can't and that I have to until evernote and then redownload it. The problem is, there's nothing to uninstal. There's no app in the applications file and nothing comes up when I search. Also, Evernote won't recognize my subscription (even though I have the receipt) so none of my mobile devices are working because they just keep asking me to update my account. Any ideas? Thanks!
  6. I feel as though this is a ridiculously simple question, but I cannot find a simple answer. I am trying to use keyboard shortcuts on Evernote for basic word processing/ document typing, writing. I am used to using Command + k as a way to call up a box for entering a hyperlink, but it is not working. I attribute this to the fact that I may not have the latest version of Evernote installed. I've searched everywhere for a clear answer as to how I can either 1) check which version I am using and/or 2) update to the most recent version (I am a paid user). Can one not install the latest version via using the web version, does it have to be a native app on the desktop (?), or am I completely doing this wrong? Thanks for any help.
  7. I'm unable to install the latest version of Evernote. I bought anew touch screen laptop, and downloaded the Evernote Touch App, not realising that it is a very light version and has few features. So i tried to installed the full edition, and this has caused issues. There are a number of posts on this topic already (why doesn't Evernote just fix this so installation is simple?) People are suggesting solutions like: "Go to: C:\Users\%userprofile%\AppData\Local\Temp" But.. I don't have a folder section called 'AppData' (ie. C:\Users\%userprofile%\AppData). So i don't know how to proceed from here? Cant evernote just create a fix/patch for this? Can anyone suggesta process from here? Stuck...
  8. Hi people, I've I problem that the App will not install on my Windows Surface RT. I keep getting the message that my internet connection is too slow but it's just fine. Heck I game on this internet connection! Anybody can help?
  9. I was trying to upgrade my evernote install in a Windows 10 PC,and got the message error writing evernoteIE.1.dll and says verify I have access (which I do). It cancels the install. Also this error message on a separate screen: (.\Bootstrapper.cpp.916) 0x642:Fatalerror during instaallation. Any suggestions? Thanks
  10. Something was wrong with my Evernote and decided to reinstall. Downloaded from the official page at https://evernote.com/download/ and upon dragging the app to the Applications folder, AVG Antivirus gave me a warning (screenshot attached). It doesn't seem right, to have the file from the official site have viruses (if this even is one). Could it be something else in my laptop? AVG itself? Help will be appreciated.
  11. I'm about to do a clean install on a new Mac. Is it advisable to transfer the Evernote preferences from the old to the new, and if so, is it just a matter of copying the old plist file? Or am I better off doing it manually?
  12. Yesterday afternoon I upgraded a brand-new Acer Aspire V15 laptop fromWindows 8.1 to Windows 10. I installed Evernote and waited for my notes to sync. They didn't, for half an hour. Then a single note came in. Then, after another half-hour, 14 more notes came in. Overnight and during another four hours this morning, no more notes have come in. Only 3,500 to go! The sync icon has been spinning all this time. I even tried uninstalling and reinstalling Evernote, and rebooting the computer. How can I fix this?
  13. I normally have the Evernote icon on my Windows task bar. Each time an update is installed, the icon on the task bar disappears. I have to use Windows Explorer to locate the EXE file on my hard drive, right click on the EXE file name, and select to have it appear on the task bar. I then have to position the icon where I want it on the task bar. I would prefer that the update procedure include a determination of whether there is an Evernote icon on either the Windows task bar or start menu, and update the icon to point to the new version rather than leaving it to me to make update my task bar or start menu.
  14. I just noticed while updating to v5.8.11.8117 that the updater/installer ran the Java Quick Starter service (jqs.exe). I thought most everyone stopped using Java a couple years ago due to some malware. Can Evernote be updated if I disable this service? (I'm running Win XP.)
  15. I have submitted a support ticket but wanted to check to see if anybody else has noticed this. I installed the latest Evernote mac app from the app store onto my office iMac, running Yosemite. I log into the machine using a network account which mounts my home directory on an NFS share. Evernote worked perfectly fine until I rebooted the machine. Now when I try to launch it, it never opens at all and if I right-click on the dock icon it tells me application not responding and I do a force quit. I thought I fixed it a couple days ago, actually. I uninstalled the app and deleted the directories com.evernote* from ~/Library/Containers. Then, after another reboot, I reinstalled the app and it worked fine, until this morning. I came in, booted up my mac, and the same issue presented itself. I feel like this may have to do with the nature of my user account, because the ~/Library/Containers/com.evernote* directories are being mounted as a share, and deleting them is what fixes the problem, but I don't know enough about enterprise mac account management, mac apps, or Evernote to go any further than that. If anybody else has had any experience with this please let me know, and I'll update this when Evernote support responds.
  16. I just "upgraded" to 5.8.8.7776. I have my database stored in a directory other than the default directory so that I can easily back it up. After installing this "upgrade," all my offline notes had "disappeared" and the database directory was back to the default directory. Before doing any upgrades I always back up my database to another directory, so I was soon back in business. This needs fixing ASAP!
  17. Hello My system tells me that i need to upgrade to 5.8.8. After multiple attempts I get a recurring error message when trying to uninstall the previous version that it cant find evernote.msi on the CD/DVD drive. Not having ever installed via this route and now having no option to either update or uninstall and start again, am slightly confused as to how I can either stay with the current product you provide without the constant update messages or as to how I can uninstall so I can migrate to a competitors product if this cant be solved. I look forward to hearing from you.
  18. I have been trying to install the Update 5.8.4.6870 on my Windows 7 Home Premium computer. I receive the following error messages: The feature you are trying to use is on a network resource that is unavailable The file "C:\Users\stephen\AppData\Local\Temp' is not a valid installation package for the product Evernote v 5.8.1. Try to find the installation package Evernote.msi in a folder from which you can install Evernote v. 5.8.1. The older version of Evernote v 5.8.4 cannot be removed. Contact your technical support group. (.\Bootstrapper.cpp:915) Ox643:fatal error during installation. I backed up my existing data files to another folder, then tried to uninstall my current Evernote. When I clicked Uninstall, the exact same error messages came up. My current version of Evernote is 5.8.3.6507 Has anyone out there had the same problem? Does anyone know a fix? Oh help, please, help!
  19. Yesterday I had the alert that a new version was available so, as usual, I clicked on the "download" link and then on the install link. It hung with 21 seconds to go and after half an hour I crashed the process. Then I went to the EN page and downloaded the latest version and attempted to run the install package. It hung at 14 seconds to go. So now I have rebooted, and attempted to uninstall Evernote (in Programs and Features it says it's version 5.8.3) and now the uninstallation is stuck with 1 second to go. Please help me get Evernote running again on my system?
  20. I am a Mac user. However, I needed a Windows installation of Evernote for some documentation I am writing. I bought the latest version of Parallels (10.1.2) and installed Windows 8.1. Everything seems to be working fine. However, I can't install Evernote 5.8.1.6061. When I double-click on the Evernote install application, I get a series of error messages. Here is a quick screencast that shows exactly what I am experiencing. Thanks in advance for your help!
  21. All the new Evernote 6 releases have either kept or crashed the existing version and not installed and relaunched the new version. Either way, I have to then download the new version off the Evernote website. Web Clipper for Chrome is also randomly not working since the updates. I'm running on OS X 10.7.5. Any ideas? Thanks.
  22. How to reproduce problem Step 1: Go to https://evernote.com/download/ Step 2: Download Evernote_5.8.1.6061.exe to desktop Step 3: When down load is complete, run .exe file Step 4: Say "Yes" to user access control Outcome: Step 5: Left click once on retry Outcome: Same error message Step 6: Left click once on cancel Outcome: and then: Step 7: Left click once on "reinstall using recommended settings" Outcome: Same as steps 4 through 7 ------------------ System Information ------------------ Time of this report: 12/19/2014, 04:43:02 Machine name: RED Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506) Language: English (Regional Setting: English) System Manufacturer: Acer System Model: Aspire 1810TZ BIOS: InsydeH2O Version v1.3308 Processor: Genuine Intel® CPU U4100 @ 1.30GHz (2 CPUs), ~1.3GHz Memory: 4096MB RAM Available OS Memory: 3998MB RAM Page File: 1864MB used, 6131MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. Please ask for any further information as required. Thanks!
  23. Hello: I'm trying to install Evernote Web Clipper for Safari in my Ipad 4 (iOS 8.1.1) from evernote.com. And when I click in the link, it appears a message asking where to open the Evernote.6.2.4.safariextz thing (3,1 MB). But the only options are to open it in AirDrop, Dropbox, or Evernote. I think it should be a problem of my poor configuration of the device, but don't know what to do... Sorry for my ignorance, but I'm new in this apple stuff and in this configurations. Don't be cruel... Thanks in advance, Guillermo.
  24. Downloaded the latest version yesterday afternoon. Tried to open Evernote this a.m. and received the message above. Need help.
  25. downloaded the most recent update and now receive and now receive the message "can't open application Evernote 195746 because it maybe be damaged or incomplete". Was working fine before tried to update.
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