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Found 139 results

  1. Hello, Since EN 8 launch the app is crashing on startup (iPhone 6s). Versions 8.0.1 and 8.0.2 didn't fix the problem. I sent a Support Ticket friday 20th : no answer. I contacted EvernoteHelps via DM : no answer. Now I want to access the Support Chat, but the "Chat Now" button is not functionning = nothing happens when I click. I tried to access the Chat from two desktop computers, using Safari, Chrome, Firefox. Also tried from my iPhone. To sum up : - the Evernote app is broken. - I'm unable to reach any support and specifically Chat Support which is a feature that I pay for. Can you help ?
  2. Finally figured out how to save Notes from my phone (sony xperia z1), but sync is failing repeatedly. I've followed all the steps for sync failures (reinstalling evernote, updating, checking if more than 2 devices are synced, checking web evernote, etc.), but it's still not working. The only thing I haven't tried is restarting my phone, which I can't do because the power button has stopped working. Once the screen dies I won't be able to get to the info on my phone at all (it's been slowly going haywire even before this), except the photos and such, so I really need an urgent fix for this problem. To anyone with advice, thank you in advance.
  3. BUG FIX NEEDED.... Hi Evernote, please fix the current bug on Evernote on iPhone 5s, Evernote opens for 4 seconds then completely shuts down, and when you open it looks glitched big time. Many thanks
  4. After 2 or more years of using the paid version of this app, I cancelled my subscription. Why? Because the app causes errors across my devices, I load to capture a document that I need for my business, the first shot sometimes works... But by the second shot.... My phone is in boot loader, repeat boot loader, the phone could have 100% battery and still not restart, if you have less than 50% battery then you dare not use the app as it my phone needs a PC connection to be restored/ restarted. So is it your device? NO... My poor phone has undergone testing and flashing on numerous occasions, I swapped to iphone... same problem, iPad... Same problem, LG latest phone... Same problem, latest Microsoft... Same problem, brand new tablet with only Evernote installed... Same problem. This app has something seriously wrong with the code, I am very disappointed that the time has come to purge Evernote from all my systems, recall all devices within the business, flash them and find an alternative for our business needs. Since I ended my subscription I find that Evernote does not offer Support to FREE customers, they didn't pay attention to any of my correspondence while I was a member and this is a shame. 2 Years ago I was immensely satisfied with all its great features, which I'm going to miss... But like the rest of the world, I need my devices and apps working correctly. If someone can suggest an alternative vendor that has customer support, I am looking to be able to scan a document and view it across the business, possibly something compatible with Dropbox. Thanks
  5. Hi there! I've had Evernote for a couple of years now, but I really need you guys to help me out here! I'm a French student attending a business school, on a Bachelor's degree and I have had issues organising my notes in Evernote. From what I've read on the internet, it seems that using tags instead of notebooks is the better way to get organised. I am currently following a 3 year course, and I am therefore taking classes that have 3 different levels. I thought of a system of tags that would go like this: Maths Year1 Chapter Sub-Chapter Year 2 Chapter Sub-Chapter Year 3 Chapter Sub-Chapter However, Evernote won't allow me to duplicate tags (Year 1, Year 2, Year 3 throughout all the different subject). Does anyone have a piece of advice for me? Thanks in advance!
  6. Hi, Apart of the new roll out of IOS 10. I noticed there is lag and discrepancies with how the Jotscript interacts with Penultimate. At times its unusable. This is kind a big deal to me because I heavily rely and use Penultimate & Jotscript to get stuff done both at home and work/business. Any help would be good.
  7. I tried searching, and am surprised I didn't find any other threads on this. I have an Acer Iconia Tab a500. For some reason, they decided to name the SD card /mnt/external_sd/ and the internal memory as /mnt/sdcard/ Stupid, I know. The problem is that everything is being stored on the internal memory, and nothing is being put onto the external card. I'd really like a way that I can go into the settings of the android app and set a path to store all my offline notebooks. Currently my external SD card is useless because of this stupid naming convention. In the future though, I can see people wanting to be able to set their paths directly for organization purposes. Is this possible already? (Didn't see it if it is.) Can it be added? Thanks!
  8. I just installed the latest Evernote update a few minutes ago on my Mac Powerbook. Ever since, the typing function is completely glitchy. If I'm typing a new sentence, everything is fine. It's when I have to edit the sentence that things go wrong. I click my mouse cursor somewhere in a word, and the editing does not happen at the point—it skips forward or backward a few letters, and completely throws off all the letters. Actually, I'm noticing that it's happening RIGHT NOW IN THIS TEXT BOX as I try to contribute to the feed. What the heck is up, Evernote? I just want to be able to backspace, type, and click accurately. Example: Let me attempt to demonstrate. The sentence below SHOULD say "Hello, I am trying to type in Evernote." I'm going to click behind the word "type" so theoretically, I should be editing it to say "Hello, I am trying to type a page in Evernote." Hello, I am trying to type i a page n Evernote. >> SEE HOW WEIRD THAT IS???? Imagine this happening ALL THE TIME. Is there a solution for this?
  9. For free basic users, there is no help by chat or e-mail (Upgrade for Chat-Support or E-Mail-Support), so i hope to find answer here on the forum. I wanted to upload a note with seven jpg images, that on my computer have together a total size of 23.8 MB (25,027,103 bytes), therefore being inside the upload limit of 25 MB per note for basic users (see https://help.evernote.com/hc/en-us/articles/209005247-What-are-the-system-limits-of-Evernote-), But unfortunately after the three first images where uploaded there was a pop-up window telling me i have to upgrade to save larger notes. Then i noticed down on the left (on note window) that the note size was already 18,1 MB, so i re controlled the three uploaded images on my computer, that told me they three had a total size of 2.32 MB (2,441,948 bytes). Why does Evernote try to cheat on size; to make me upgrade?
  10. Dear Community, having tried the German Google+ community in vain I am imposing myself on you and do hope for your help. I am well into retirement age and as am I am finally trying to get some better understanding of Evernote, having stored in the order of 5,000 notes currently (after some purging). BtW :Evernote latest version on Windows 7 and 10 as well as Android / German version Evernote synchronises beautifully, however the "activity log/protocol" found unter help has given me some concern because of an error reported which I fail to understand 20:20:53 [11052] 0% Failed to save item style: {"color":"#fc483d","guid":"AEDB1C18-12D6-4466-9B08-2286F30AC97D","style":["bold","underline"]} 20:20:53 [8604] Client synchronization finished, status: complete My supposition is that Evernote wants to tell me that one of my notes has a formatting problem. Am I right in this way of thinking? If so, how can I find the note? Is AEDB.... the culprit? As I certainly do not have a note of such a title/content and as my search abilities in Evernote are still woefully limited I'd very much appreciate any tips to solve the mystery. Thank you so much.
  11. I´m using evernote in english and also in my profile the main language is english, but when I try to access the help site I´m always redirected to the german version which is useless for me e.g. when I´m searching for "Stack" I don´t get any result. It would be nice to have the option to set / choose the prefered language even when I´m using a browser where "german" is the main language set or when my location is in germany. Currently it works when entering the english help URL manually: https://help.evernote.com/hc/en-us/
  12. Hi, I’m doing my PhD on integreted help system, I was going through application to see their help integration and I noticed that your application (Tested on Mac OSX 10.11.6) is not using the integrated help system (helpviewer) to display information regarding your product. Instead, clicking on any of the items in the help menu launches links to be opened in default browser. I was hoping that you can provide information on why did your team decided not to use the integrated help system, if there is any limitation with the system or weaknesses please list them so I can use this data to investgate the issue. The information that will be provided from you will be used in a published paper and PhD thesis, if you have any concerns about sharing this information please let me know. Best Regards, Yousif Al-Raheem University Technology Malaysia
  13. Hi! New to the forum so I hope this is the correct place to post this - I've been using Evernote for all of my school notes and have loved it up until a few days ago when my new notes stopped saving. It says I've reached my monthly upload limit, but shouldn't the files still be saving locally to my computer? When I create a new note it opens up a new window like normal and I can type everything in, but when I close the window it completely disappears. I just installed the most recent update and am still having the same issue. I haven't tried unin/reinstalling yet because I have some other notes saved to my computer but not synced due to the upload limit - would those files be lost? I've been considering getting a Plus subcription, but I wanted to get some feedback on this issue before shelling out the cash. Thanks!
  14. I'm relatively new to Evernote and am very happy with it's performance. I do, however, have an issue. I don't need to sync over multiple devices - Just need to organize, tag, note about 2500 PDF files on a single computer. Early on in my testing it for my use I received a pop-up notification that I had reached my monthly limit - about 60mb I believe and that if I wanted to be able to sync I'd have to upgrade. I don't need to sync - but that error/pop-up seems to stop my ability to tag/note any further files until I do upgrade. Do I have to upgrade to be able to use the product on one machine with lots of files? if I do NOT have to upgrade - is there a work around so that I can continue testing to ensure Evernote will be effective for our needs? Thanks.
  15. I am a premium accountholder and have been for years. Editing the same note on iPad and iPhone today, I realised that the note had stopped syncing at some point on one or both devices. I copied the content that was in the iPhone version, but suddenly the iPad version decided to sync before I got the chance to preserve that content. I have hunted for the 'conflicting changes' notebook on both devices, and signed into the browser version of Evernote to look for it, to no avail. The content appears to be lost. If this is the case, THIS IS CATASTROPHIC. Can someone PLEASE tell me there is something I'm missing, some solution that will reveal a hidden 'conflicting changes' notebook or restore the previous version of my note?
  16. I have been an evernote user for years. I LOVED evernote on the apple iphone.. I used to take pictures of all my reciepts, documents, everything. and i used the Atlas/map view almost every week. For example. i would go to return a product, a shirt, or electronic equipment. I would go to the counter, click map, see all my reciepts for that store, and search the OCR for my product.. done. i moved to android. NOTHING, 6 months later, still no feature remotely similar.. now 2 years later... NOTHING.. please help me understand what is stoping this feature from implementation? Its what i considered the MOST useful feature. Gregory
  17. how can i save a shared notebook in my account, so i don't have to keep going into work chat to get the link? thanks!
  18. Hi! Im using Evernote Basic. It seems that I no longer find the "workchat" visible or the activity thing where you could follow changes in shared documents. What have I done wrong? Thanks in advance, Robin.
  19. Hello, all, Recently, I have begun to use Evernote for a summer class I am in, and my teacher has embedded pdf's into the notes he shared. They appear as attachments in the note, and if I am on an iPad I can open all of them with no problem. However, if I am looking at the note on a desktop computer, when I click on an attached PDF it simply opens a new tab and goes nowhere. Are there any suggestions? I really need to see these pdf's on my computer.
  20. When I change the font size, it displays correctly in evernote, but when exporting to PDF or printing, the font size reverts to default. This is very ugly and I need to be able to control when line breaks happen in my form. Any suggestions on how to get around this?
  21. Here is my situation: Assume that there is a premium user who has a bunch of notes, like a 2 - 3 GB in amount each larger than 25 MB (which obviously exceed Basic account limit). That premium user want to share his notebook (well, it consists of a hundred of notes) to Basic account subscribers. Would he be able to do that? and Can basic accounts open the note (that is larger than 25 MB) or note book? (that would exceed upload limits per month?) Thanks in advance.
  22. Hello, I hope someone can help me. First off, I'm using Evernote for Windows 8. Today I noticed my most important notebook has disappeared. It is not in the trash, and Evernote has synced a few times already today. I don't know what to do, other than recovering my laptop but I'm not sure that will do anything. Please let me know if you think that will help, or if you have any other suggestions. Thank you. ALSO: The notebook itself was not set up to sync.
  23. I like being able to sort some of my notebooks by title. I like being able to sort some of my notebooks by update date. I wish I could set my preferences per notebook rather than globally. Thanks for your consideration of this feature request.
  24. I turned my Evernote to Pro and suddenly my 'delete tag' button is gone! :c Any idea on how to delete a tag a different way or bring it back?
  25. I have had numerous occurrences where my evernote notes are deleted. I will save a note, close it, and come back later only to find all of the content of my note to be completely gone and wiped away. I have had this happen a few times now and can't afford to keep loosing information. I was wondering if anyone else has had this issue? I think it might have something do due with syncing between my computer, tablet, and phone, but I am not sure. Any help is appreciated, thanks.
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