Jump to content

Search the Community

Showing results for tags 'faq'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • General Discussion
    • Community Announcements
    • Evernote General Discussions
    • Evernote Integrations
    • Evernote Betas
    • Evernote API Discussion
  • FAQ's: Best Answers
    • FAQ's: Best Answers
  • Possible Bugs/Technical Issues
    • General Technical Issues
    • Evernote Business
    • Evernote for Android
    • Evernote for iOS
    • Evernote for Mac
    • Evernote for Windows
    • Web Client
    • Evernote Product Suite
  • Product Feedback/Feature Requests
    • General Feature Requests
    • Evernote Business
    • Evernote for Android
    • Evernote for iOS
    • Evernote for Mac
    • Evernote for Windows
    • Evernote Web Client
    • Evernote Product Suite
  • Evernote Forum Archives
    • Using Evernote
    • General Discussion Archive
    • Product Archives
  • Web Clipper***
  • International Forums
    • Japanese Discussions
    • Brazilian Portuguese Discussions
    • Discussions in Spanish
    • Korean Discussions
    • Traditional Chinese Discussions

Blogs

There are no results to display.

There are no results to display.

Categories

There are no results to display.

There are no results to display.


Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Subscription

Found 50 results

  1. I was wondering if is possible to lock a note and use Face ID to unlock it.
  2. Hi All, This is one of our most frequently asked questions and previous posts contained a lot of outdated information so I wanted to provide a refreshed answer. If you're trying to undo an action/typo you can 'undo' by doing the following: EN-Windows: Ctrl + Z EN-Mac: Command + Z EN- iOS: Shake device to receive 'Undo' prompt EN-Android: Tap 'Back' (curved arrow) button from the menu bar above the note EN-Web Client: Ctrl+Z if using Windows, Command+Z if using Mac If you're trying to recover a deleted note, check the Evernote Trash and restore it. If you're trying to recover a previous version of a note, check the 'Note History'
  3. 支払い方法を変更したいのですが、ご存知の方いらっしゃいますか? クレジットカードが使用できないので方法を教えてください
  4. How do I add Evernote app as a complication for an Apple Watch Face? I have Evernote installed on the watch and iPhone and they work together. But I want to make Evernote more quickly accessible on the watch by adding it to a Watch Face as a complication.
  5. As per the title, how do you change the title of a Stack on the iOS app for iPad? I also couldn't figure out how to create stacks on the iOS app so did it in Web. Any help on how to do that in future would also be appreciated.
  6. Hi there, When you scan a business card, it will save the information from the business card to your Contacts on your iOS device. However, some people may want to save the business card information to a different set of Contacts. To do this, you must first change the default account being used for your Contacts. To change the default account for your Contacts, please follow the steps outlined below: From your home screen launch the Settings application. Scroll down to the Contacts section and locate the Default Account option Select the email account you want to be the default account for your Contacts After making this change all new contacts created in Evernote on your iOS device will be synced to this account. If you have questions about setting up business card scans so that they are saved to your iOS Contacts automatically see this article:
  7. Hi there, If you’re experiencing syncing issues with Evernote for Android, please see the following steps you can take to try and troubleshoot the issue, and hopefully fix it yourself: Check Evernote's status blog- Each week, the Evernote servers are updated with new versions of the various software components that power the service. During this time, the service can be slow or even intermittently unavailable. Check status.evernote.com to ensure that there isn't a server-side problem causing your sync error. Evernote Basic - If you have Evernote Basic, verify that you don't have more than two devices associated with your account in your account settings. Make sure you’re on the most current version of Evernote for Android. If you are not, please update (DO NOT reinstall) to the current version via the Play Store and retry syncing. Check your Evernote 'Trash' for any notes/items that you wish to keep. If there aren’t any notes you would like to keep, empty your Evernote Trash and retry syncing. (The Evernote ‘Trash’ is the third to last item listed on the bottom of the left-hand side bar) Try updating, and/or temporarily disabling, any security software or VPN that could cause internet connectivity issues and see if sync then works If this doesn’t work, see if there are any specific notes that are causing the syncing issue: With Evernote open, pull down on the screen to force a sync. It will fail, but this will put fresh data in the activity log. Tap on the ’three dot’ icon in the upper right hand corner of the screen to open the ‘Settings' menu. From the ’Settings’ menu, scroll to to the bottom and tap on Support > Send Activity Log Send the activity log to an email address you own Open the log file using an app like MS Word, Notepad, or Apple Notes and do a word search for Error, Failed, and/or Exception If you see the titles of one of your notes listed next to Error, Failed, and/or Exception, try copying the content of that note to a different location like, and then delete that note and empty it from the trash. (Repeat this process each note title you see) Retry syncing If you’re still experiencing sync issues, execute the following steps to rebuild the database on your Android device by reinstalling it. DISCLAIMER: (Be sure to execute the following steps exactly as they are listed. Improperly following the reinstall steps may cause irreparable damage and the loss of some of your notes/notebooks. If you do not feel comfortable proceeding with reinstalling Evernote on your Android Device, or need more assistance, stop here and open a support ticket or reach out to Shane D. via DM.) To reinstall Evernote for Android follow these steps: Before reinstalling Evernote for Android, make sure to copy the contents of any unsynced notes somewhere outside of the Evernote app. Any unsynced notes (notes marked by red corners) and photos are deleted when you reinstall the app. To save any unsynced photos to your Gallery, tap the options menu (three dots) and select Save to Downloads. If you're an advanced user and have many unsynced notes, let me know and I'll provide more instructions on how to save these. Then follow these steps: 1. Open the Play Store 2. Search for Evernote, choose it, then tap Uninstall 3. Restart your Android device 4. Download Evernote from the Play Store Hopefully, these steps helped you to fix any syncing issues you’ve been encountering. However, If none of these suggestions help, please see these best practices for opening a support ticket, and then contact us. If you'd like to open a ticket immediately, it's helpful to include the following in your ticket submission:  A copy of your activity log A description of what is happening What version of Evernote you are using Which device your notes are not showing up on A list of all the steps you took before you contacted Evernote Support
  8. Hi there, If you’re experiencing syncing issues with Evernote for iOS, please see the following steps you can take to try and troubleshoot the issue, and hopefully fix it yourself: Check Evernote's status blog- Each week, the Evernote servers are updated with new versions of the various software components that power the service. During this time, the service can be slow or even intermittently unavailable. Check status.evernote.com to ensure that there isn't a server-side problem causing your sync error. Evernote Basic - If you have Evernote Basic, verify that you don't have more than two devices associated with your account in your account settings. Make sure you’re on the most current version of Evernote for iOS. If you are not, please update (DO NOT reinstall) to the current version via the App Store and retry syncing. Check your Evernote 'Trash' for any notes/items that you wish to keep. If there aren’t any notes you would like to keep, empty your Evernote Trash and retry syncing. (The Evernote ‘Trash’ is the very last item listed on the bottom of the left-hand side bar) Try updating, and/or temporarily disabling, any security software or VPN that could cause internet connectivity issues and see if sync then works If this doesn’t work, see if there are any specific notes that are causing the syncing issue: With Evernote open, pull down on the screen to force a sync. It will fail, but this will put fresh data in the activity log. Tap on the user settings icon on the bottom right hand corner Tap on Support > ActivityLog > Mail Send the activity log to an email address you own Open the log file using an app like MS Word, Notepad, or Apple Notes and do a word search for Error, Failed, and/or Exception If you see the titles of one of your notes listed next to Error, Failed, and/or Exception, try copying the content of that note to a different location like, and then delete that note and empty it from the trash. (Repeat this process each note title you see) Retry syncing If you’re still experiencing sync issues, execute the following steps to rebuild the database on your iOS device by reinstalling it. DISCLAIMER: (Be sure to execute the following steps exactly as they are listed. Improperly following the reinstall steps may cause irreparable damage and the loss of some of your notes/notebooks. If you do not feel comfortable proceeding with reinstalling Evernote on your iOS Device, or need more assistance, stop here and open a support ticket or reach out to Shane D. via DM.) To reinstall Evernote for iOS follow these steps: Before reinstalling Evernote for iOS, make sure to copy the contents of any unsynced notes somewhere outside of the Evernote app. Any unsynced notes (notes marked by green corners) and photos are deleted when you reinstall Evernote. To save any unsynced photos, open the photo, tap the Share button (box with upward arrow) and select Save Image. 1. From the home screen, tap and hold the Evernote icon until it starts to jiggle 2. Tap X, then Delete 3. Restart your iOS device 4. Download Evernote from the App Store Hopefully, these steps helped you to fix any syncing issues you’ve been encountering. However, If none of these suggestions help, please see these best practices for opening a support ticket, and then contact us. If you'd like to open a ticket immediately, it's helpful to include the following in your ticket submission: A copy of your activity log A description of what is happening What version of Evernote you are using Which device your notes are not showing up on A list of all the steps you took before you contacted Evernote Support
  9. Hi All, In the past, we’ve seen reports from users that they are unable to search for PDF’s via Evernote for Mac. If you are encountering issues with searching notes/content from within Evernote, or with search via Spotlight, please see the following article: If you are encountering issues with searching PDF’s for Mac, please try the following to troubleshoot the issue: Should the PDF files be searchable? Remember, with Evernote, you can search PDFs created from: Scanned documents Microsoft Word, Adobe Acrobat, or other office and word processing applications (Evernote Premium and Business only) Also, in order for the search function to work properly, make sure that your PDF file meets the following requirements: Scanned PDFs with clear, typed text (handwriting is not searchable inside PDFs) PDFs that do not already contain text that you can select or copy PDFs with at least one page with a small image (1025 pixels of image data) PDFs less than 100 pages long PDFs less than 25 MB in size PDFs that are not password-protected PDFs that are not corrupted or unreadable Troubleshooting: If scanned PDFs are not appearing in your search results Sync Evernote. It can take up to 4 hours for Evernote to recognize text in newly attached PDFs. If you're encountering sync errors, check here for troubleshooting suggestions. Note: If you are working with a local notebook, PDFs inside that notebook are not synced and will not be searchable. Move the note into a synced notebook. Search Evernote for a specific word you know is inside the scanned PDF. If the word isn't found, the file is not indexed for search. Open the PDF in Adobe Reader or your PDF viewer and try selecting text in the file. If the text is selectable, it should show up in Evernote search. If text is not selectable, your PDF is probably scanned images and you need Evernote Premium for the text to be recognized. If the PDF file meets the file requirements, and the troubleshooting steps listed above did help to resolve the issue, please do the following in order to force the PDF to be re-OCRed by our system, and hopefully fix the problem: Right click (Control + Mouse click) on the PDF inside the note Open with... > Text Edit Add a new blank line to the bottom of the PDF Save and close Sync Evernote and try searching again Following the steps above will trigger the OCR engine to rescan the document for OCRing. However, If none of these suggestions help, please contact us. It's helpful to include the following in your ticket submission: A copy of your activity log A copy of the PDF file A description of what is happening A list of all the steps you took before you contacted Evernote Support
  10. Hi All, We occasionally receive reports from users that their search functionality isn’t working properly when searching for content inside of Evernote, or that their Spotlight search is not working properly. If the problem is search for PDFs specifically, please see this article: If the problem is searching text and attachments in Evernote, or using Spotlight, then please try the steps listed below: Please visit the Evernote Web Client using a web browser on a desktop computer and verify searching in Evernote Web is working as expected. If the search in Evernote Web works as expected, then rebuild the search index in the Mac client by: Hold down the OPTION key on your keyboard Click on Help in the menu bar Scroll down to Troubleshooting Select Recreate Full Text Search Index if the problem is related to searching inside Evernote Select Recreate Spotlight search index if the problem is related to searching Evernote via Spotlight. However, If none of these suggestions help, please contact us. It's helpful to include the following in your ticket submission: A copy of your activity log If searching for a specific note, provide an exported copy of that note for us to analyze A description of what is happening A list of all the steps you took before you contacted Evernote Support
  11. I understand that you have to have a paid premium account to create custom templates. If you are a premium user and create templates but then decide to not renew your membership, do you lose access to your custom templates?
  12. Hi there, If you’re experiencing syncing issues with Evernote for Mac, please see the following steps you can take to try and troubleshoot the issue, and hopefully fix it yourself: Check Evernote's status blog - Each week, the Evernote servers are updated with new versions of the various software components that power the service. During this time, the service can be slow or even intermittently unavailable. Check status.evernote.com to ensure that there isn't a server-side problem causing your sync error. Evernote Basic - If you have Evernote Basic, verify that you don't have more than two devices associated with your account in your account settings. Make sure you’re on the most current version of Evernote for Mac. If you are not, please reinstall/update to the current version and retry syncing. (Updating/reinstalling does not affect your local database, so your content and notes will remain intact) Check your Evernote 'Trash' for any notes/items that you wish to keep. If there aren’t any notes you would like to keep, empty your Evernote Trash and retry syncing. (The Evernote ‘Trash’ is the very last item listed on the bottom of the left-hand side bar) If this doesn’t work, see if there are any specific notes that are causing the syncing issue: Click the sync button. It will fail, but this will put fresh data in the activity log. Click Help> Activity log. From the Activity Log, search for the words 'error’ and ‘exception' If you see the titles of one of your notes listed next to ‘error’ or ‘exception’, try copying the content of that note to a different location like Apple Notes, and then delete that note and empty it from the trash. (Repeat this process for each note title you see) Retry syncing If you’re still experiencing sync issues, execute the following steps to rebuild your Evernote for Mac local database: (DISCLAIMER: Be sure to execute the following steps exactly as they are listed. Improperly executing database rebuild steps may cause irreparable damage to your local Evernote database. Please know that if you have a very large local database it may take awhile (upwards of over an hour) to rebuild your local database. Remember, local notebooks are stored locally within your local database only. Make sure that you properly export and backup any notes from from your local notebooks as this database rebuild will delete any local notebooks. If you do not feel comfortable proceeding with rebuilding your database, or need more assistance, stop here and open a support ticket or reach out to Shane D. via DM.) **Export unsynced notes and/or local notebooks (if you have any):** 1. Select all unsynced notes, or each local notebook, then right-click and select Export Notes… 2. Choose 'Evernote XML Format (.enex)' next to Format, then save the file to your desktop * Detailed instructions here: (https://help.evernote.com/hc/articles/209005557) **Move your existing Evernote database:** 1. Open Evernote for Mac 2. Press and hold the Option key on your keyboard, then select Help> Troubleshooting> Open Database Folder (keep this folder open) 3. Select Evernote> Quit Evernote from the menu bar 4. Move the numbered folder from the database folder to your computer's desktop (If you have more than one numbered folder, move each one) 5. Open Evernote and log in to your Evernote account Evernote will download all of your synced notes from the servers and create a new database on your computer. You can then import any exported notes by selecting File> Import Notes from the menu bar. Hopefully, these steps helped you to fix any syncing issues you’ve been encountering. However, If none of these suggestions help, please see these best practices for opening a support ticket, and then contact us. If you'd like to open a ticket immediately, it's helpful to include the following in your ticket submission: A copy of your activity log A description of what is happening What version of Evernote you are using Which device your notes are not showing up on A list of all the steps you took before you contacted Evernote Support
  13. I accidentally signed in through google with my email, which created an a new evernote account. However, I want to change my email account preference to that new email address for my ACTUAL evernote, but now I can't because it says the other email is taken. I went in and deactivated the other email account, tried to change again, but it didn't work.
  14. Hi there, You can print from within the Evernote App for iOS. To do this: 1. Open a the note you want to print and tap on the 'Share' icon: 2. From the 'Share Note' screen, tap on the Shareable link icon: 3. This will bring up the iOS Sharesheet. From there, tap on 'Print': 4. This should then take you to the print preview where you can select the desired printer, and then print the note: Hopefully this helps, and feel free to reach out to me directly if you have any other questions!
  15. Currently the business product is disjointed with workflows not allowing pins to be created or removed in IOS on our iPad Pros making people load the website on the same device. You guys have got have basic parity with workflow experiences so people don't have to exist the IOS native app and literally load a website on safari to edit and pins basic notes via "Spaces". Extremely frustrating
  16. I can't find where to add a tag to a note. Chrome on Windows 10.
  17. I've finally bitten the bullet (and a chewy bullet it is too) and updated to v. 6.15 of the Windows program, skipping over the bugginess of versions 6.8 and following. One thing I knew was that some keyboard shortcuts had changed in the interval, so I just went through the whole set. I found that there are several that are still undocumented in the online Help article on shortcuts. Here are the ones I found: Application-wide: Ctrl + Shift + I = Display Note Info (no longer starts a new Ink note) Application-wide: Shift + Alt + T = Search Tags (not Jump to Tags, as the documentation says, unless that's meant to be the same thing) Editor: Ctrl + Shift + Up Arrow / Down Arrow = Make selected text superscript/subscript (see a post by @emerick here) Editor: Tab at end of table to insert new row (not documented in the Help article on tables either) Left Panel & Note List: use of Tab / Shift + Tab to move among panels Note List: Ctrl + Alt + L = Copy Internal Link to the clipboard Note List: Not really a keyboard shortcut, but really useful info that doesn't seem to be documented anywhere (except this post by @CalS): Right click a note and press Ctrl when selecting Copy Internal Link to copy an external link to the clipboard, that is, a link that will open the note in the Evernote program from elsewhere in Windows (e.g., a desktop shortcut or a link in a document) @Shane D., sorry to flag you down, but I wonder if these could be passed along to whoever works on documentation and help. Evernote has a great set of shortcuts, but undocumented ones aren't too useful.
  18. I am using EN basic on the Web using Firefox 62.02 and cannot see templates I just downloaded as per your announcements. The templates are saved but don't know where they go (when I open a new note there is no template option). What am I doing wrong?
  19. Yet again I am going to try to go paperless. I will likely go to Premium so I can have the app on multiple devices. I am starting to use templates. Does anyone have a cool daily journal template they would like to share that really works for them? Once upon a long long time ago I was a Daytimer user and I used the two page per day with Notes. Would love something like that but with a "pretty" flair to it
  20. Where can I find a list of all the shortcuts for text substitution available on the web client? These are the ones I know about: [] creates a check box [x] creates a checked check box * creates a bulleted list --- [enter] creates a horizontal rule !!!!! creates a highlighted "!" Which ones am I missing?
  21. Hi, I have had for a long time now a single notification alert on my iPhone icon (red circle) but I cannot find what this is trying to alert me to or where to look. Any ideas?
  22. I have been an EN user for a number of years and this is the first time I have received the message below. I definitely have not come close to any maximum emails as I think this is my third today...is it down for anyone else? We couldn’t deliver your message The emailed note was received, but an internal error occured while processing it. Please try sending the note again later.
  23. I'm a new users and can't see how to move a photo from my Android (specifically via Google Photos) to a specific Note. If I select a photo to share on my Android (Pixel 2) it gives me the option to send to Evernote, but then it appears as a new note in Evernote. I want to send the photo to a specific note. Is this possible?
  24. I put a lot of photos in my Evernote Notes and would like to move all of them to my Mac photos or Mac pictures. Can this be done? If so please send directions. Thank you.
  25. I just added about 25 files to my usual Import Folder. About 1/3 of them successfully made it into Evernote. The rest are still sitting in the original folder. I can right click and send them to Evernote but what's going on? It's not an upload limit because I've only used 2% of my monthly upload this month. the only thing I can think of that changed was that I changed the rubric from Keep to Delete today. I'd formerly had it as delete but recently had to reinstall EN after a hard drive format and didn't realize it had defaulted to Keep everything. I have tried signing out and closing EN, opening and re-signing in, no change. Using Windows 6.14
×
×
  • Create New...