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Showing results for tags 'customer support'.
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I just upgraded to a paid Plus account which promises Customer Support via Email - see below. But there is no way to actually contact support. This is maddening and false advertising. How can this be good customer care - to promise a feature on the Plan page and not offer it! Makes me want to cancel my Plan. Please advise. Plus $34.99/YR GET PLUS 1 GBof new uploads per month Sync across all devices Stay organized across platforms Clip web pages and images Search for text inside images Share and discuss notes Add passcode lock on mobile apps Access notebooks offline Forward emails into Evernote Customer support via email
Heya folks! A few weeks ago, I wanted to stop getting messages from someone so I blocked them on the work chat. Now, things are resolved and I want to unlbock them, but... impossible! How can I do this? I've looked through every single option, literally.
Customer service - why should I pay for premium service (or use Evernote for my business, which I was seriously considering) if I can't get punctual support? I started setting up my business thinking that I would use Evernote. I hit a snag that I thought would be easy to troubleshoot, but hours of sifting through forums, waiting for (and getting booted off, by inactivity) chat help, and multiple support tickets didn't solve the problem. I'm still waiting for the answer! Is the whole support team on vacation? Is Evernote's customer support any better for Business members? I've lost hours of my time to what seems like a simple problem (changing folder ownership), and I'm about ready to transition all my business content off evernote and just use it for web clipping. Which is a bummer, because Evernote has great security and layout. Tell me, Evernote, what's up?! My software and apps are supposed to make my workflow faster! I don't have hours to sift through forums. Please someone, help.