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Found 164 results

  1. My data is safe, right? This week I switched laptops, going from Windows 7 to Windows 8 (both 64 bit). Everything went smoothly EXCEPT for what should have been the easiest step: recreating my Evernote database on the new machine. I have been an Evernote member since Jan 2009 (premium since Sep 2011) and have basically moved everything important into Evernote. So, not being able to get a clean copy of my full database of ...16,861 notes (?GB) (web client) or is it 16,849 notes / 20.5 GB (iMac client v5.5.1) ?or is it 16,843 notes / 20.7 GB (Win 7 laptop EN v5.7.1.5586) ??or is it 16,845 notes / 17.4 GB (Win 8 laptop EN v5.0.3.164 - see below) ???... is quite troubling!!! BTW, trash is empty and there are no local or unsynchronized folders that I am aware of. Same application error on two different laptops I had been running the latest version of Evernote_5.7.1.5586 on my old laptop with no obvious problems. On Thursday, I downloaded and installed this same version on the new laptop and started syncing. Within a few minutes I received the dreaded "Fatal Error" dialog box. I took the obvious steps to troubleshoot: uninstalled, reinstalled, rebooted, deleted old files, etc., but kept getting the error. I even tried to recreate the database on my old laptop and received the same error (now I'm worried)! Evernote support was not helpful My next troubleshooting step was to contact support, so I opened "Ticket# 816749 - Fatal Error in Evernote 5.7.1.5586 - can't create new local database". I even went through the effort of including a redacted copy (removed note name stings) of the 4000 line log file for tech support to analyze. About 24 hours later (on Friday) I received a generic "Let's try removing the current database that's on your desktop and start over" response email. Had anyone thought about the actual problem? Frustrated, I quickly replied, pointing out that a log file was available for analysis. Now another 24 hours has passed and it is Saturday, meaning that the earliest I'll hear back from support is on Monday because, of course, "Evernote is closed on Weekends and Holidays." Problem Resolved / Work Around Fortunately, I just happened to have had a few hours free to troubleshoot on my own. I found this threadhttps://discussion.evernote.com/topic/67394-support-response-times/ where a user with a similar problem had reverted to a previous version to get around the error. Fortunately I had saved off a copy Evernote_5.0.3.1614 from Nov 2013 or so and gave it a shot. That worked! I am now running Evernote_5.0.3.1614 on Window 8 and it has successfully replicated my database. No longer panicking, but still concerned I feel better now that I seemingly have a fresh local copy of my data. However, I remain concern about how vulnerable my data may be in a service like this. With two-factor authentication, etc, I am not too worried about security. Rather, now that I am fully invested in the platform, I am troubled by the thought that my data could somehow become corrupted or lost over time - either through application or user error. I suppose should start keeping periodic backups of my data files (and fingers crossed) for some downside protection!
  2. I'm really hungry with Evernote staff! I hope I'm the only one with this problem but I suppose I'm not. With this last version (5.7.1) I can not turn off my Mac, because when I restart it the icon of my Evernote disappear from the Doc and even in the Launchpad there's a general icon and not the specific one. When I try to star Evernote a message appear and tell me that the app is incomplete or damaged. Then I con only copy the app from a Backup or reinstall it, but the problem will appear at the next switch off. Please solve this incredible bug. Thanks.
  3. Anyone else have this problem? I've tried shutting down all other apps and it still crashed at random intervals, sometime after a few seconds or as long as 10 minutes.
  4. EN crashes in loop. On MacBook Pro Mavericks O/S. Was running fine. No other devices to sync to. Keeps prompting me to send reports to EN and then doesn't clear itseff.
  5. I updated to 5.7.1 today and now Evernote won't show any notes. I can open Evernote and click on the Notebooks in the left column to see all those. But the moment I click on a note, it crashes. Also, if I tried to sign out, it crashes. Since I logged in via a web browser and everything is intact, I tried to "reset" by deleting Evernote and all of its files. But it looks like I might not have gotten them all (I searched around but didn't find anything outlining the location of all Evernote files). How can I basically nuke my installation and redownload everything to create a new installation/setup? Or is there another way? Here's what it looks like. Looks like Evernote is a mess in Yosemite.
  6. I just updated the Evernote app on my IPAD to the current version. Every time I open the app it immediately crashes. Suggestions?
  7. Hi all, After the most recent update, the Evernote Desktop application on my Mac (OS X 10.8.5) crashes immediately after a few seconds of start-up. I have included the crash report in the attachment. Unfortunately, it was too long for the post itself. All other applications (Web, iPhone) are running smoothly. I haven't tried to force a rebuild of the local database yet. It seems the directory locations have changed, so I didn't want to mess with the system. Any advice would be greatly appreciated. Best, Axel Crash_Evernote.txt
  8. Processor Info:8 INTEL level 6 revision 0x2a07 Operating System Info:6.1 build 7601 Service Pack 1 Upon starting Evernote, it constantly crashes, without fail, after being up for only about 5 minutes. I've repeatedly sent the logs and am about ready to uninstall. More log details:all stack:0x76c4c42d KERNELBASE.dll!0x76c4c42d RaiseException+0x58(0xe06d7363,0x1,0x3,0xa5efdc0)0x00a0e46c Evernote.exe!0x00a0e46c(0xa5efdec,0xc2cc0c,0xf57d437c,0x32)0x007e519a Evernote.exe!0x007e519a(0x32,0xf57d4040,0x75e61136,0x3efe17c)0x006c754b Evernote.exe!0x006c754b(0xf57d4074,0,0x66e8de8,0xa5eff44)0x006c75fb Evernote.exe!0x006c75fb(0x4b76ae,0x3efe17c,0xf57d41d8,0)0x006c76b1 Evernote.exe!0x006c76b1(0,0,0,0)0x00000000 Developer Info: 3 C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Databases\paulb1988.exb (12.3MB Fixed) 4 Application language: en-US 10 C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Logs\AppLog_2014-11-03.txt --- Copied "C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Logs\AppLog_2014-11-03.txt"********* The Activity Log contains a detailed list of the steps the Evernote application performs,* as well as information about your account and your device. Your Note titles, tags,* Notebook names and occasionally Note content also may be included. We treat your* Activity Log data as confidential, and the terms of our Privacy Policy apply (http://evernote.com/privacy). ** You may remove anything you do not want to send us.******** Log opened on 2014/11/03 12:50:11 (UTC-5:00) 12:50:11 [5928] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 12:50:11 [5928] Client info: Evernote Windows/272632; Windows/6.1.7601 Service Pack 1;12:50:11 [5928] Bootstrap info: Evernote (loadedBundled)12:50:11 [1276] Requesting bootstrap info from "www.evernote.com" (en-US)12:50:11 [1276] 0% Connecting to www.evernote.com/edam/user12:50:12 [1276] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote12:50:12 [1276] Bootstrap info: Evernote (loadedFresh)12:50:12 [5928] Loaded session count: 0, last session: (none)12:50:12 [5928] Opened database: C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Databases\paulb1988.exb (12.3MB Fixed)12:50:17 [5928] Registered session count: 1, last session: 2014/11/03 12:45:00 --- End of "C:\Users\pbaumann\AppData\Local\Evernote\Evernote\Logs\AppLog_2014-11-03.txt" exc67E2.txt
  9. downloaded the most recent update and now receive and now receive the message "can't open application Evernote 195746 because it maybe be damaged or incomplete". Was working fine before tried to update.
  10. Since updating my iPad and iPhone to iOS 8.1 when clicking on the icon it flashes green and then closes.
  11. Will not stay open. Continually reverts back to the iPad home screen after about 30 seconds. Tried deleting and reinstalling and still the same problem. I had no problem with Evernote until vs 7.6.0.
  12. Upon startup this morning, Evernote said 'migrating notes from previous version', before crashing. I haven't been able to get any part of the app to open since. On the crash log it says this: Application Specific Information: *** Terminating app due to uncaught exception 'MissingResourceException', reason: 'Unable to instantiate ENMLValidationHelper' With exams looming in days, I'm absolutely beside myself that this isn't working!! Morgan
  13. Since I installed Yosemite EN either crashes on launch, or if it launches it doesn't show my notes at all - just a blank window! It displays the EN promo content coming from EN but none of my notes, as if it can't connect to them. The shortcuts list displays but the list of recents does not.If I click further it crashes.I reinstalled and then downloaded the new beta - neither helped. Does anyone have any ideas? Are there preferences I should remove? My whole business is in there and I'm working off my iPhone! HELP!
  14. I was doing some major house cleaning of my Evernote reorganizing all of my notes and tags because things had gotten out of hand. In mid cleanup the Evernote app locked up on the PC and crashed. When I brought up the app again it locked up again. So I did a reboot, the app opened and started to sync. To my horror I sawnotes disappearing. Not deleting just disappear. I pulled up the web and notes were gone there too. As where the notes on my tablet. I grabbed my phone and put it in airplane mode and extracted my notes file but when I needed to use my phone my notes disappeared there also. I am a premium user and have a ticket open but have no resolution yet. Ticket# 762908 Win 7 most current stable version of EN Android tablet 4.4.2 current EN Android phone 4.42 current EN Is there a way I can copy my notes file back into my profile folder or will everything get deleted again?
  15. Hi, I've been having trouble with the web clipper this past week, even though it was working fine last week. I'm using Google Chrome Version 37.0.2062.124 m (Chromium, I think?). Is anyone encountering constant crashes &/or have suggestions for what I can do to fix this? Thanks!
  16. Hello! I really don't know what to do anymore. Reinstalled Evernote, deleted everything to have a clean installation. But the problem still exists. My notes don't show up in evernote. When I rescale the window, some graphical glitches come up. I uploaded some Screenshots: http://bit.ly/1mYeEqk Evernote somethimes crashes when I log off and log in again. Thats the error message (uploaded to my dropbox, rtf-file): http://bit.ly/1rnGxYz Does someone have the same problem? I think its not an evernote problem, more a mac issue... Thanks! evernote error.rtf
  17. I am a long time, heavy Evernote users with both the Windows and Mac versions. My MAC version works great. I just moved to a new work laptop running Windows 7, and cannot get Evernote to stay open for more than a few minutes (saying it stays open for more than 2 minutes is being generous) before it crashes. It starts to sync and then kablooey. Every single time. I've uninstalled and reinstalled it, same thing. It worked before the migration with just a few crashes here and there, but this is plain ridiculous. I haven't been able to find anything in the blogs. I'm running Windows 7, version, EN version 5.6.4.4632 . Given all of the comments I saw regarding slow support response, I thought I would try you cadre of experts first. Anyone have a clue?
  18. I'm having serious problems with Evernote for Mac. It will NOT run. I've tried uninstalling everything, then reinstalling without success. Usually I get Application Not Responding after a few minutes and have to Force Quit. Once I got Waiting to Connect to Server. No problems with iOS so I know my account is OK. Suggestions?
  19. Iphone 5s, using version 7.4.2. all of the sudden the app does not start. I see the green screen for close to 20 s, then the app crashes. Rebboted the phone no change. Deleted the app and reinstalled it. First start worked all fine, loggedin, app synced all notes. Wanted to open it again and get the green screen followed by the crash Pls help
  20. Hello Evernote crashes almost systematically when I arrow down on snippet list. Anyone else had that?
  21. This seems to be an issue with synching with evernote. If I am fast, and quickly click on a document and open the document in skitch I can abort the crash. If I am not fast once the synch starts it will crash. I have re-downloaded multiple copies of skitch from either the evernote website or the MAS.
  22. Hi All, I am hoping that someone can help. I opened Evernote this morning and it crashed immediately--I made five more attempts and it crashed every time. I was editing a pdf last night when I left work so that is the mode it opened in. I switched my iPad Air on and off no luck. I then uninstalled and reinstalled the app--it allowed my to log in but when Evernote began its inital synch it crashed. I have unistalled and then reinstalled the app three times and no luck. I am using a brand new iPad Air with iOS 7.1.2. I switched off the iPad last night when I left the office. I have Evernote on my iPhone 5 with the same version of iOS and it works fine. Any thoughts or suggestions? They would be greatly appreciated! Thank you, Ian Campsall
  23. Hi All, Since yesterday my Evernote on iphone 5s hangs when trying to start it up. So I deleted it and re-install it. Works on the first install but when i close it and try to open again it freezes then closes. Any ideas?
  24. When I was using the web clipping, evernote crashed down. Then I downloaded the latest version and installed again. However, when I login my account, the same problem happened. The app on my iphone has no problem to log in. Anyone know what should I do with this problem? Thanks!
  25. My notes open and can be read but as soon as I click on them with the cursor it crashes and I get this message: Process: Evernote [1162] Path: /Applications/Evernote.app/Contents/MacOS/Evernote Identifier: com.evernote.Evernote Version: 5.5.2 (402634) Code Type: X86-64 (Native) Parent Process: launchd [193] Responsible: Evernote [1162] User ID: 502 Date/Time: 2014-07-26 21:36:50.678 -0500 OS Version: Mac OS X 10.9.4 (13E28) Report Version: 11 Anonymous UUID: E7DD8CCD-3614-5FD9-66D9-D7EF7DED680D Sleep/Wake UUID: 9078F748-829F-4BE0-A0B0-17D914301687 Crashed Thread: 0 main Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_INSTRUCTION (SIGILL) Exception Codes: 0x0000000000000001, 0x0000000000000000 Thread 0 Crashed:: main Dispatch queue: com.apple.main-thread 0 com.apple.CoreGraphics 0x00007fff8d7d7028 rgba32_image_mark + 1667 Thread 1: 0 libsystem_kernel.dylib 0x00007fff8d1ebe6a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff87c7cf08 _pthread_wqthread + 330 2 libsystem_pthread.dylib 0x00007fff87c7ffb9 start_wqthread + 13 Thread 2:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x00007fff8d1ec662 kevent64 + 10 1 libdispatch.dylib 0x00007fff86afb421 _dispatch_mgr_invoke + 239 2 libdispatch.dylib 0x00007fff86afb136 _dispatch_mgr_thread + 52 Thread 3: 0 libsystem_kernel.dylib 0x00007fff8d1ebe6a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff87c7cf08 _pthread_wqthread + 330 2 libsystem_pthread.dylib 0x00007fff87c7ffb9 start_wqthread + 13 Thread 4: 0 libsystem_kernel.dylib 0x00007fff8d1ebe6a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff87c7cf08 _pthread_wqthread + 330 2 libsystem_pthread.dylib 0x00007fff87c7ffb9 start_wqthread + 13 Thread 5: 0 libsystem_kernel.dylib 0x00007fff8d1ebe6a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff87c7cf08 _pthread_wqthread + 330 2 libsystem_pthread.dylib 0x00007fff87c7ffb9 start_wqthread + 13 Thread 6: 0 libsystem_kernel.dylib 0x00007fff8d1eba3a __semwait_signal + 10 1 libsystem_c.dylib 0x00007fff8924ddc0 nanosleep + 200 2 com.apple.Foundation 0x00007fff8212666d +[NSThread sleepForTimeInterval:] + 156 3 com.evernote.Evernote 0x000000010029758e +[ENCachedHttpURLProtocol removeOldFiles:] + 107 4 com.apple.Foundation 0x00007fff820fc76b __NSThread__main__ + 1318 5 libsystem_pthread.dylib 0x00007fff87c7b899 _pthread_body + 138 6 libsystem_pthread.dylib 0x00007fff87c7b72a _pthread_start + 137 7 libsystem_pthread.dylib 0x00007fff87c7ffc9 thread_start + 13 Thread 7: 0 libsystem_kernel.dylib 0x00007fff8d1e7a1a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff8d1e6d18 mach_msg + 64 2 com.apple.CoreFoundation 0x00007fff8371af15 __CFRunLoopServiceMachPort + 181 3 com.apple.CoreFoundation 0x00007fff8371a539 __CFRunLoopRun + 1161 4 com.apple.CoreFoundation 0x00007fff83719e75 CFRunLoopRunSpecific + 309 5 com.apple.AppKit 0x00007fff8490905e _NSEventThread + 144 6 libsystem_pthread.dylib 0x00007fff87c7b899 _pthread_body + 138 7 libsystem_pthread.dylib 0x00007fff87c7b72a _pthread_start + 137 8 libsystem_pthread.dylib 0x00007fff87c7ffc9 thread_start + 13 Thread 8: 0 libsystem_kernel.dylib 0x00007fff8d1ebe6a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff87c7cf08 _pthread_wqthread + 330 2 libsystem_pthread.dylib 0x00007fff87c7ffb9 start_wqthread + 13 Thread 9:: com.apple.appkit-heartbeat 0 libsystem_kernel.dylib 0x00007fff8d1eba3a __semwait_signal + 10 1 libsystem_c.dylib 0x00007fff8924ddc0 nanosleep + 200 2 libsystem_c.dylib 0x00007fff8924dcb2 usleep + 54 3 com.apple.AppKit 0x00007fff849cd17d -[NSUIHeartBeat _heartBeatThread:] + 2132 4 com.apple.Foundation 0x00007fff820fc76b __NSThread__main__ + 1318 5 libsystem_pthread.dylib 0x00007fff87c7b899 _pthread_body + 138 6 libsystem_pthread.dylib 0x00007fff87c7b72a _pthread_start + 137 7 libsystem_pthread.dylib 0x00007fff87c7ffc9 thread_start + 13 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000080000000 rbx: 0x00007fff5fbfb3a0 rcx: 0x000000000000000f rdx: 0x0000000080000000 rdi: 0x00007fff5fbfbbf8 rsi: 0x0000000080000000 rbp: 0x0000000000000000 rsp: 0x00007fff5fbfb390 r8: 0x0000000000000001 r9: 0x00007fff8d8bef30 r10: 0x0000000000000000 r11: 0x0000000000000000 r12: 0x0000000000000010 r13: 0x0000000000000000 r14: 0x0000000000000010 r15: 0x0000000103a39fd0 rip: 0x00007fff8d7d7028 rfl: 0x0000000000010207 cr2: 0x00007fff8d7d7016 Logical CPU: 0 Error Code: 0x00000000 Trap Number: 6 I am using Mac OS X 10.9.4. Any help appreciated. I have hundreds of family histories in Evernote!
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