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Found 342 results

  1. I received a marketing promotion for a free 6 months when I upgrade LITERALLY THE DAY AFTER I UPGRADED. I paid through iTunes. Will Evernote honor the marketing promotion? Does anyone know how to contact support? Another aside, it took me about 30-minutes to find this site to post comments. It may be user error but still obnoxious that no chat or email support available from Evernote, IMHO.
  2. Since I moved to the Beta version, whenever I enter, the system doesn't asks me for a password and enters immediately. It is very disturbing since I keep there all my passwords and a lot of calssified material. Need your help A.S.A.P. Thanks in advance. All the best.
  3. I just upgraded to the new Evernote 10. My business has some notebooks that are published but that I have not "joined." I can't seem to find how to join a notebook in the new interface. Need assistance. Thanks.
  4. When I try to log a ticket via the Admin Console, the app opens another tab and then signs me out. This happens repeatedly and I can't get anywhere to chat with support. I checked the web site https://help.evernote.com/hc/en-us and I get this message "We apologize for the inconvenience. We are having some technical difficulties, and chat is currently unavailable. It is our hope to have it up and running as soon as we can. Thanks for your understanding." It is kind of hard to get anything done during the business day when you have a critical application not working as it should be. I turned to sending a DM to @evernotehelps on Twitter to see if I could get anyone to assist. Still waiting on a reply. Any suggestions?
  5. I wanted to let everyone know that our SureNotifier service is now out of beta and into official release. Thank you to those forum members who participated in beta testing and provided us with valuable feedback - we really appreciate it! For those not familiar with it: in a nutshell, SureNotifier notifies you via email and mobile push notification whenever your shared notes change. You can choose which notes to monitor, and choose how often to be notified. SureNotifier works with both Evernote Business and personal shared notes. It lets you define groups of Evernote notebooks or tags, called Notification Groups. For each of these groups, you can say how you want to receive notifications and how often. For example, you may have an important project that uses three different notebooks, so you could choose to be notified of changes in these notebooks by push notification on an hourly basis. You may also have some other notebooks containing general reference material, so you could choose to get notified about changes to those notes via email once a week. SureNotifier also brings together on one screen on your mobile device a list of the Evernote notes in each of your Notification Groups, with the most recently changed notes at the top. This lets you focus on what’s recently changed among your most important notes, and with one click, open the note directly in Evernote.
  6. Has anyone else had issues with web clipper for Evernote Business? I see the option to add my Evernote Business account when the clipper is open, I add it, I get taken to another page that says it's been added, but even when I restart my browser, I still only see my personal account for the clipper. I am using Safari. Any advice?
  7. I have an Evernote Business subscription and make extensive use of shared spaces. I just added 1 additional user to our business account. He verified his registration and shows up as a regular user in Manage Users in the admin console. However when I try to invite this user to a space, I get the message "You cannot invite someone outside your business to a space". A red triangle appears next to the email address of the user in the Inite People dialog and when I hover over it, it says "This person is outside your organization". I have been unable to contact Evernote support as every time I click on "Need a little help?" or try to log in to help.evernote.com, I am immediately logged out. I have tried different browsers and computers, I'm sure it's not something like a stale cookie. I tried contacting you via Twitter with no response. I cannot for the life of me find a phone number or email address to reach you on, so as a last resort I am trying this community forum. I urgently need this issue resolved as I have a meeting later today and need to provide this person with access to documents we have stored in Evernote (and there are dozens of them, I cannot easily send public links to all of them) Please help! Chris
  8. Hello, everyone. I have been using EN for several years and just recently implemented EN Business for my staff team. I have a few questions. Are spaces best for individual projects or better for types of projects? For example I have two projects that my team works on every week. They are recurring, but each week they are brand new. Would it make more sense to have a space dedicated to each specific project OR have a space for the TYPE of project and just update that? I feel like id want a space for the individual project but when I think about how the notebooks work in spaces, I’m starting down the possibility of TONS of notebooks with the same names! Thoughts?
  9. Hi, I have just upgraded to Evernote business from a personal premium account and am coming across a few issues with the desktop app. I have deleted a few notebooks from my admin panel on the web app, yet the notebooks (with no notes) still show on the desktop app when they shouldn't, as I deleted them from the web app. I have synced all notes and notebooks. The phone and the web app show my folder structure correctly as intended. Yet on the two computers I use the business account, there are extra folders present that were deleted in the web app. These folders that remain are actually different on each of the two desktops, the same "old" folders are different on each device yet either way they should be deleted. I also uninstalled the desktop app and reinstalled them yet the same folders showed up again. I can't delete them on the desktop app as it/s a business account. I have tried moving them to a different stack (tried to make a "to delete" stack with these folders), and they won't move - assuming because they don't actually exist. How do I fix this so it shows what is in the web app, as I intended?
  10. Hello, I wonder if Evernote Business is recommended for a very small business. I am independent and I do not teamwork. But I work in collaboration with my clients. I currently have an Evernote PLUS account, and I just found the Business Edition. In wanting to join it, I saw that we must select a team of 5 people. As I am alone, I preferred to first speak to you as to whether it is worth I invest in Evernote Business. I love Evernote, but I'm missing a few more professional features, like the ability to send messages directly from the notes. I do not find very inconvenient to have to display the Chat as in the Plus version. I also need to be able to assign a task to either me or my client. And later perhaps to outsiders as a graphic designer or a web integrator. Thank you in advance for your comment :D Christelle PS : sorry for my english, I use a Google Translator ;-)
  11. I use Web Clipper to save articles to a curated content folder for my admin to schedule and post onto social media. I usually write a comment for the social posting in the Remark section. I would like the Remark box to be able to be expanded so I can proof-read my comment before sending it to Evernote.
  12. I had signed up for the trial Business Evernote account from Premium- I transferred notebooks, created spaces, etc. And when the trial ran out, instead of charging me for a business account and converting my premium to business, my account was deactivated. There is no option for "Reactivate Account" when I try to log in, like help articles say there is. Any advice?
  13. Our entire office has been getting notifications that our "disk is almost full" on our Macbook Pros separately over the past month or two. During an EV chat this morning, we learned how to locate the Evernote database on our Macs. Across our 14 users, we have anywhere from 55GB to 92GB of storage being used by Evernote alone, which is at least 30% of our computer storage space. Could you please advise if there are any options to reduce the local storage size? Can any items be deleted locally and still function at full capacity? Can we localize data to a single office server? Is this something specific to Apple Macbooks? Was there a recent EN release that altered the back-up system? We have concerns about future company growth if this is our data files size already within 5 years.
  14. Hi all, Here is my problem : I have a few thousand notes written by different people in my company. Most of these notes contain no private informations, but some does, in one notebook in particular. I would like to check whether the notes that contain private info have been shared using a public URL (which would be a problem as you can imagine) and desactivate the sharing if so. I contacted the chat support, apparently my only option is to go in each note one by one and check whether the public sharing is activated or not ... it works but would require a few days of work. Any idea on how to do it easily ? 1) Is there a way to desactivate the possibility of sharing for all the notes in a particular notebook ? 2) Is there a way to show in the note list a column with the type a sharing that has been set up for each note ? 3) Is there a way to find notes that have a public URL from "all the notes" ? (using regular expression ?) Any idea welcome ! Thank you. Jerome
  15. Not sure if you're going to approve this post. However your Support system directed me to the forums to express my feedback I got a survey from Evernote earlier today about Evernote Biz. I'd like to provide feedback on the survey itself. I'm a paid user of the personal version, for context. I've been an Evernote user from the beginning and really support you guys. I got about halfway through the survey and decided it was a waste of my time: * The length of this survey is inappropriate - you're essentially asking for a favor from your users so you shouldn't expect more than 5 minutes of our time. * The exercises you pose require more thought than you should ask from a user for free. I really got fed up when I saw you asking for feedback on how to name pricing/feature tiers. To ask your own userbase that kind of question is unfair - you should either pay users for a focus group or just decide yourselves. That kind of question is definitely the purview of a product management team, not your users. Regardless - rock on Evernote. Just please be more thoughtful of your users when sending surveys.
  16. Hi, I would like every member of the team to be notified when notes are added or changed in our shared spaces. Is this possible? And if so, how do I go about setting this up? Thank you, Amber
  17. I am an EBA Admin for four EBAs. Today I am working on two of them, 8 users on and 6 on another. They share notebooks between EBAs. I am setting up a new user. I have his temp email, and I set up his Evernote on a Windows computer beside me. On my computer, I shared the notebooks he needs to do his new job. In error, I shared a notebook with him that I should not have. From inside his Windows desktop client app, I "left" the notebook. Here's the problem: after he left the notebook, all of the notes from that notebook were found and still accessible in his Trash. With all of the notes that were ever deleted from this notebook, going back years! Worse, I was able to copy them and put them into his personal Evernote account. From my computer, I went to the admin console/Content/Notebooks. I selected the notebook, chose "show details" and clicked on the x after his name. I went back into his account on the other computer, and synced, and the notes were no longer in his Trash. Has anyone else seen this?
  18. Now that co-editing expand beyond Google Docs into other competitive products, may we request that it be considered to be implemented by Evernote Business as well? It will add great value and assist ongoing projects running on Evernote. Thanks, Dvir
  19. IM VERY DISAPPOINTED AND FRUSTRATED WITH EVERNOTE AS THERE IS NO DIRECT ACCESS TO INVOICE / BILLING SUPPORT. I have been invoiced for two subscriptions and I only use one!!! I accidentally created a second account when I signed up for business that has no content. I didn’t want to delete it in case I lost all my other information. I need technical and billing support.. Please someone tell me how to contact EVERNOTE!!
  20. I've had a personal account for about a year. I created a business account yesterday and now can't find my personal account. In addition, every time I try to log in to help, chat, etc., I get logged out. HELP! I need stuff from my personal account like ASAP!!!
  21. Just wanted to say i truly loved Evernote, ( My team Primarily uses iPad Pros and thats how EN is engaged 24-7) however the slow updates to improve the quality of the iPad Pro app and lack of answering the needs on Evernote Business ( Table Implementation on the iPad Pro is beyond horrible from desktop, for Pete sake the Apple Watch can record Audio in Evernote but not play it in its own player 🤦🏽‍♂️ ) is just becoming to much to deal with. As a team we loved EN possibility, its powerful ability to have everything in one app quick and simple and easy to share with spaces in teams. But every time we attempt to go all in the shortcomings of the platforms lack of updates arise. We are big users of workchat in spaces but its so horrid and a siloed section in the app ( not floating chat and not one that has a note/space ability on the fly ) sharing a space with clients is just insanity. We are huge Apple Pencil users for note taking and wanted to share those notes on the fly while editing them no matter where we are ...Evernotes Apple Pencil implementation is probably the worst i have seen. No lined pages no forever note taking and some of the worst ink i have seen to write down notes on lines i have seen since the iPad was released. The lack of refinement is the issue. Yes i see the videos of whats coming but its been years of these problems and at best we got Dark Mode??? Penultimate become a dead product not being updated for years. Apple Watch App is broken ( cannot play audio even captured from its own player ) Spaces hasn’t had a update to how you communicate with teams ( floating chat ) making it easier to share spaces and notes Seeing updates of peers in spaces is horrible no notifications no understanding of who’s on what they did. Apple Pencil support terrible, no lined pages option and infinite page writing ability ( why differ to anything app when this can just be added just to want to sync back with Evernote) Slow , Slow, Slow Table support on the iPad Pro is the WORST. Want to create a table .....horrible want to edit a table created on the Mac..on the iPad Pro. It’s probably the worst experience I have seen and its not even scaled to the resolution of the iPad Pro when attempting to edit a table. Just a lack of interest in user experience. Evernote has been a long standing fight for wanting updates from me. Now with the new Apple Notes update paying for Evernote business is becoming a chore for my team wanting these updates primarily utilizing iPad Pros to conduct business. We did a test iteration with the current notes and when the nested folders come with iPad OS along with the support for all the above mentioned and real time iCloud editing on shared notes with the team. Apple Pencil lined paged support etc OCR support etc. We just couldn't understand why Evernote waited this long to add more value. From a long time Evernote user for years and 6 business users in spaces migrating our thousands of notes as we speak to Apple Notes i bid you farewell and please update the damn iPad Pro app for future users. Stay Classy Elephant.
  22. Hi, We bought the Business version for 2 for testing initially. During the purchase there was information that we recive two premium accounts for free. What does the issue of these two additional premium accounts look like? Are they set up separately? He joins Business accounts? Can I use an existing premium account instead of a new premium account?
  23. Dear all, since a few days my app does not open and I am forced to work from the web but with the possibility of performing fewer actions. Could you tell me why? Thanks and best regards Alessio
  24. Hi, we're testing evernote at the moment and run into a couple of problems. We really would like to use evernote in our team, but there're a couple of things where we need technical assistance. One of the main problem is that we cannot reach the support, cause we cannot login into to help and learning platform. Would be great if someone could help us! Greetings Yannik
  25. Больше 5 лет пользовался версией Basic. Год назад перешли на версию Бизнес для 2х сотрудников. С самого начала не понял как разделить личный Аккаунт и Премиум при настройке электронных адресов. В итоге просто зарегистрировал новый @ на Google и назначил данного пользователя, себя, администратором. Второму пользователю отправил ссылку на Премиум, а сам остался без Премиум возможностей. Сейчас продлеваем подписку на Бизнес версии. Как настроить права Администратора,уже имея личный аккаунт в Evernote?
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