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Found 362 results

  1. I am an EBA Admin for four EBAs. Today I am working on two of them, 8 users on and 6 on another. They share notebooks between EBAs. I am setting up a new user. I have his temp email, and I set up his Evernote on a Windows computer beside me. On my computer, I shared the notebooks he needs to do his new job. In error, I shared a notebook with him that I should not have. From inside his Windows desktop client app, I "left" the notebook. Here's the problem: after he left the notebook, all of the notes from that notebook were found and still accessible in his Trash. With all of the notes that were ever deleted from this notebook, going back years! Worse, I was able to copy them and put them into his personal Evernote account. From my computer, I went to the admin console/Content/Notebooks. I selected the notebook, chose "show details" and clicked on the x after his name. I went back into his account on the other computer, and synced, and the notes were no longer in his Trash. Has anyone else seen this?
  2. IM VERY DISAPPOINTED AND FRUSTRATED WITH EVERNOTE AS THERE IS NO DIRECT ACCESS TO INVOICE / BILLING SUPPORT. I have been invoiced for two subscriptions and I only use one!!! I accidentally created a second account when I signed up for business that has no content. I didn’t want to delete it in case I lost all my other information. I need technical and billing support.. Please someone tell me how to contact EVERNOTE!!
  3. I've had a personal account for about a year. I created a business account yesterday and now can't find my personal account. In addition, every time I try to log in to help, chat, etc., I get logged out. HELP! I need stuff from my personal account like ASAP!!!
  4. Just wanted to say i truly loved Evernote, ( My team Primarily uses iPad Pros and thats how EN is engaged 24-7) however the slow updates to improve the quality of the iPad Pro app and lack of answering the needs on Evernote Business ( Table Implementation on the iPad Pro is beyond horrible from desktop, for Pete sake the Apple Watch can record Audio in Evernote but not play it in its own player 🤦🏽‍♂️ ) is just becoming to much to deal with. As a team we loved EN possibility, its powerful ability to have everything in one app quick and simple and easy to share with spaces in teams. But every time we attempt to go all in the shortcomings of the platforms lack of updates arise. We are big users of workchat in spaces but its so horrid and a siloed section in the app ( not floating chat and not one that has a note/space ability on the fly ) sharing a space with clients is just insanity. We are huge Apple Pencil users for note taking and wanted to share those notes on the fly while editing them no matter where we are ...Evernotes Apple Pencil implementation is probably the worst i have seen. No lined pages no forever note taking and some of the worst ink i have seen to write down notes on lines i have seen since the iPad was released. The lack of refinement is the issue. Yes i see the videos of whats coming but its been years of these problems and at best we got Dark Mode??? Penultimate become a dead product not being updated for years. Apple Watch App is broken ( cannot play audio even captured from its own player ) Spaces hasn’t had a update to how you communicate with teams ( floating chat ) making it easier to share spaces and notes Seeing updates of peers in spaces is horrible no notifications no understanding of who’s on what they did. Apple Pencil support terrible, no lined pages option and infinite page writing ability ( why differ to anything app when this can just be added just to want to sync back with Evernote) Slow , Slow, Slow Table support on the iPad Pro is the WORST. Want to create a table .....horrible want to edit a table created on the Mac..on the iPad Pro. It’s probably the worst experience I have seen and its not even scaled to the resolution of the iPad Pro when attempting to edit a table. Just a lack of interest in user experience. Evernote has been a long standing fight for wanting updates from me. Now with the new Apple Notes update paying for Evernote business is becoming a chore for my team wanting these updates primarily utilizing iPad Pros to conduct business. We did a test iteration with the current notes and when the nested folders come with iPad OS along with the support for all the above mentioned and real time iCloud editing on shared notes with the team. Apple Pencil lined paged support etc OCR support etc. We just couldn't understand why Evernote waited this long to add more value. From a long time Evernote user for years and 6 business users in spaces migrating our thousands of notes as we speak to Apple Notes i bid you farewell and please update the damn iPad Pro app for future users. Stay Classy Elephant.
  5. Hi, We bought the Business version for 2 for testing initially. During the purchase there was information that we recive two premium accounts for free. What does the issue of these two additional premium accounts look like? Are they set up separately? He joins Business accounts? Can I use an existing premium account instead of a new premium account?
  6. Dear all, since a few days my app does not open and I am forced to work from the web but with the possibility of performing fewer actions. Could you tell me why? Thanks and best regards Alessio
  7. Hi, we're testing evernote at the moment and run into a couple of problems. We really would like to use evernote in our team, but there're a couple of things where we need technical assistance. One of the main problem is that we cannot reach the support, cause we cannot login into to help and learning platform. Would be great if someone could help us! Greetings Yannik
  8. Больше 5 лет пользовался версией Basic. Год назад перешли на версию Бизнес для 2х сотрудников. С самого начала не понял как разделить личный Аккаунт и Премиум при настройке электронных адресов. В итоге просто зарегистрировал новый @ на Google и назначил данного пользователя, себя, администратором. Второму пользователю отправил ссылку на Премиум, а сам остался без Премиум возможностей. Сейчас продлеваем подписку на Бизнес версии. Как настроить права Администратора,уже имея личный аккаунт в Evernote?
  9. Has anyone else had issues canceling Evernote for Business? I used to love Evernote, but the aggressive sales tactics with multiple calls convinced me to try Evernote Business for my organization. It has not been a good fit. I tried to talk to someone but found that impossible. Now I am billed for an additional year for a useless product. What to do. To say that I have lost faith in a brand I loved for years is an understatement. Thoughts on how to deal with what feels like a ripoff?
  10. Hi I need help. I want to downgrade immediately from BUSINESS to PREMIUM, but cannot for the life of me get any support from Evernote. What's going on??? I've cancelled my on-going payment to Business, but want an immediate downgrade. I also want to ensure that nothing gets deleted during the downgrade. I try and call support, but as soon as I click the button, I get logged out..... Surely somebody from Evernote can help with this??? Hopefully there's someone helpful out there who can help with this. Thanks David G
  11. I had decided to make the jump from premium to business and I am kind of shocked by the fundamental changes that have been made and a little disappointed thus far. My main concern is that there is no tag hierarchy: this was a fundamental to my method of organizing documents. now it seems I'll have to think of something different? It seems strange to not allow such a useful feature in the business account.
  12. I’m a long time user from Free account to Premium to Business Evernote is not doing significant updates to the product that allow this software to remain on the competitive edge of must wanted features. Things that are making me want to switch to another platform if this doesn’t improve or until BEAR releases a enterprise product. Evernote Business work chat SUCKS a) No notifications like any modern message app b) No floating message icon so you can COLLBORATE AND WORK via spaces? Bizarre omission c) takes a act of congress to add remove users in an active chat. It has the capability to be the perfect in app work chat but it SUCKS and hasn’t been updated to anything a modern floating point chat cliente does within a app. Literally collaborating with iWork or MS Office software is easier than trying to collaborate with work chat. Do you know what we have to do as business users export all EN file conversations to iMessage because work chat doesn’t allow you to do anything spaces is designed to do. It’s insane how bad it is and how bad it hasn’t been updated by now. EN Pencil support: I mean where is the support? Got a bunch of iPads want to take notes and not sketches because its crappy handwriting guess what....it’s incredibly limiting. Not only the writing pencil feature doesn’t allow you to have lined ruled pages and also doesn’t have a unlimited page option to write freely. Oh lets say EN gives the corporate differ to another solution message of use Penultimate. Well guys i have a great realization or you Penultimate hasn’t been updated with BASIC UPDATES OR ANY ATTENTION from EN for over a YEAR!!! That’s right folks no annotation no modern features the app looks like it did with a minor UI refresh for when iPads first came out with the jot script stylus’s. WHY ISNT THIS BEING UPDATED? Apple Watch Support? Well there is none lets say you want to take a audio note on your watch folks guess what....YOU CANT PLAY IT BACK ON YOUR WATCH LMFAO. That’s right the Apple Watch app has been pending a fix since the first gen Apple Watch and we are on series 4 from apple and still cant play a file thats recorded on the watch to playback on the watch speaker. TO DO LIST UPDATES!! That’s folks you take the tedious times to compile a to do list in EN guess what happens when you complete a box IT DOESNT STRIKE THROUGH ON ANY IOS DEVICE PERIOD. Not only that it doesn’t go away disappear or anything. You literally just created bullets for no reason and might aswell used the native device to do list because YOU CAN ACTUALLY COMPLETE A TO DO LIST AND WHEN YOU SHARE THOSE LISTS THE SHARED USERS GET NOTIFICATIONS!!!! WOW!!! Why on Evernotes green elephant hasn’t this been updated? Creating great tables? Guess what not on a iPad Pro Bud!!! Yes you can download MS Office and iWork and do full tables along with infinite cells and rows but on a new iPad which is more powerful than majority of laptops ENs software is so powerful it cannot create a tablet. Buisness users rejoice you pay per user for a product that cannot do a basic table but EVERY OTHER PRODUCTIVITY APP CAN DO THIS? What on Evernotes Green Elephant is going on here? Are you guys out of office indefinitely? Evernote Space changes notifications Do you have a business team that loves to edit things in difffent times; you ever want to keep up with the changes done to your notebooks and spaces well fear NOT you better check ever darn space’s dashboard but EN will give you ZERO and i mean ZERO updates via in app notifications to any Space, Notebook or note. THIS IS TRULY THE DEFINITION OF FACETIME!!! And when they finally come out with a big update...you know the one that encompasses what the users in the forums want....the ones that predate the iPhone 5S that haven’t been updated or the iPad 4 ..EN has your back with DARK MODE You guessed it the heck with all your must have features use the software as is with the comfort of dark backgrounds and lit PDFs that will surely make you forget all the lack of progression of this software. Keep on posting about spaces for personal or any updates IT WILL NOT HAPPEN!!!. By then BEAR will have created a product or anyone else thats roughly 10 years ahead of EN because as much as i love Evernote its simply not keeping up with anything MODERN. Will Evernote EVER UPDATE THIS APP????
  13. I want to move a notebook from one folder to another and it keeps dropping the notebook in something called My Notebook or Notebook stack. Please help. Also - this company has the absolutely worst customer service I've ever seen.
  14. Hello, a business-account gets the possibility to have a private-account too. In the client on PC or MAC you can switch in the application between these accounts without an separate login comfortable. How it would be possible to realize it with the evernote- and scanapp on IOS? At the moment i have to login seperately at every time, when i have to switch to the private or business-account. This is a little umcomfortable when i use the scan-app. I also tried to work with sharing folders to get a workaround. But this is not supported an does not function properly. Who has made the same experience and is there any solution? Thank you so much Marc
  15. Hi, I am making a program for my company that uses your Thrift API and I finished testing with an Evernote Basic account. Now I want to test it with a Business account, but I can not create one in the Evernote Sandbox. I tried to enter the correct credit card info but it does not work. I says that it can not accept the credit card. The card is fine because I used it for creating a free business trial in Evernote Production. Can you please help me create a business sandbox account ? I would appreciate a lot your help because this is a critical part of my project.
  16. Aloha guys, so problem is, I wanted to check out if Evernote business is usefull for me, but it's not. Now i stuck on Evernote Business und have no Idea to get back to Premium. I already canceled the business payment. But now I stuck on the Business layout and can't move back to my full Premium Notebooks. I found that I should call support, but as soon I click on that button I get logged out. (I thought this problem is fixed, as I had this problem about a year ago). Hopefully some Evernote-Employee is going to help me here. have a good day.
  17. As the title says I want to directly import an ENEX file containing quite a number of notes. When I import a ENEX file it seems that it gets imported to the Personal side and I have to copy it to the Business manually. But I want to import the notes directly into one of the notebook in the Business. Is this possible? Am i just missing something? Thank you very much for reading my question.
  18. Hi - I currently use Evernote primarily as a searchable document repository for my small business. I want to be able to give access to a few separate users - it won't be many probably 3 including myself. However I do want these users to have different levels of access. I have one employee who will need to see documents in certain notebooks that will assist them in their day to day tasks. But I want to have separate notebooks that will contain all of the company financial and accounting information, which I do not want that employee to see but I do want to give access to my accountants. If I do upgrade from personal to business, is there a simple path to take the existing data I already have in the personal database into the business one? Thanks in advance
  19. Major problem, and concern for me as it effects my Sales team. We are using Evernote for all of our business conversations in the Sales team, and putting notifications for when to follow up with contacts. The notifications are not showing up on my iPhone5 but show up on another users who has an iPhone 6. I followed information online to delete and re-install the app on the phone etc. I'm also not receiving notifications on my desktop when I have Evernote open at work. The syncing is a little delayed as well so it makes me think there may be a problem with our Evernote network or something. This is a big problem for me as I was relying on Evernote to keep the contacts and conversations organized for all the people I am reaching out to. Please advise some sort of solution. Thanks
  20. I have about 5-6 business notebooks with about 7k notes in each, some containing large files. I arrange my files by a tag, and so when I select the tag in the 'search notes' box, it quickly finds the tag i'm looking for, but after I select it, it could take 30-60 seconds to wait until all the notes are pulled up. I'm using a Mac Sierra OS version 10.13.4 and the update mac software. It's getting to the point I can't use the software because of this lag. I would try the online site , but apparently you can't search by tag yet on the new portal. Anyone else having this problem? Any solutions? Thanks. I emailed customer service and they seemed to say they were working on it....
  21. It would be nice if I could instantly get to work chat from the sidebar like I can find notes and other features.
  22. It would be a great feature, as I am using work chat more and more with my team, if you could name the work chat feed. ie. Marketing, planning, leaders, etc. It would be a great help. I can do this on my message with iOS and it is a great feature there.
  23. Will someone kindly fix what should be a minor issue for a company the size of Evernote? This is simply annoying.
  24. Hi, A month ago I got a free business trial. Today my free trial ended and evernote took 220 GBP/Pound from my credit card! That is incredible! Does anyone have any idea about it? I want to cancel my account and take my money back. I am not a businessman, just a Phd student..... Please please please help!
  25. Evernote won't open full height. I always have to maximize it / fit to screen (height and width) manually every single time I open it. Evernote seems to ignore my fit-to-screen preferences. I noted it a few months ago but only now I'm reporting the bug. Is this happening only to me?
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