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  1. Hello, I am an Evernote Premium user since the service was initially offered. I need to note that this is most unusable version of Evernote ever released. It is buggy and core features were removed. I am not certain how this passed QA or UAT. There are changes that deprecated core functionality, as well as an equal amount of bugs that result in needing to restart Evernote multiple times a day. I use Evernote on 3 computers - MacBook 13, MacBook 15, and an iMac - as well as my iPhone - the issues manifest on every platform, but mostly Evernote Desktop App. I rely on Evernote so I can start
  2. I am an Evernote Business user but every time I tried to file a support ticket your support portal logs me straight out. Tried on different browsers with cache deleted. Any idea what’s going on? Account email is williamli@bbi.io.
  3. My law firm is running Evernote Business. We are running EN 10. I had my paralegal create a new Notebook, called "2205-001 Case File". I went to the Admin Console, and found 2205-001 Case File was not "published." So now I am ready to Join the Notebook. But: There is no option to "Join Notebook". In fact, I can find no way to get to my Business notebooks at all. I can only see my own notebooks, and the Business notebooks I have already joined. How do I join a Business notebook?
  4. Since I moved to the Beta version, whenever I enter, the system doesn't asks me for a password and enters immediately. It is very disturbing since I keep there all my passwords and a lot of calssified material. Need your help A.S.A.P. Thanks in advance. All the best.
  5. I just upgraded to the new Evernote 10. My business has some notebooks that are published but that I have not "joined." I can't seem to find how to join a notebook in the new interface. Need assistance. Thanks.
  6. When I try to log a ticket via the Admin Console, the app opens another tab and then signs me out. This happens repeatedly and I can't get anywhere to chat with support. I checked the web site https://help.evernote.com/hc/en-us and I get this message "We apologize for the inconvenience. We are having some technical difficulties, and chat is currently unavailable. It is our hope to have it up and running as soon as we can. Thanks for your understanding." It is kind of hard to get anything done during the business day when you have a critical application not working as it should be. I tu
  7. Has anyone else had issues with web clipper for Evernote Business? I see the option to add my Evernote Business account when the clipper is open, I add it, I get taken to another page that says it's been added, but even when I restart my browser, I still only see my personal account for the clipper. I am using Safari. Any advice?
  8. Hello, everyone. I have been using EN for several years and just recently implemented EN Business for my staff team. I have a few questions. Are spaces best for individual projects or better for types of projects? For example I have two projects that my team works on every week. They are recurring, but each week they are brand new. Would it make more sense to have a space dedicated to each specific project OR have a space for the TYPE of project and just update that? I feel like id want a space for the individual project but when I think about how the notebooks work in spa
  9. I have an Evernote Business subscription and make extensive use of shared spaces. I just added 1 additional user to our business account. He verified his registration and shows up as a regular user in Manage Users in the admin console. However when I try to invite this user to a space, I get the message "You cannot invite someone outside your business to a space". A red triangle appears next to the email address of the user in the Inite People dialog and when I hover over it, it says "This person is outside your organization". I have been unable to contact Evernote support as ev
  10. I use Web Clipper to save articles to a curated content folder for my admin to schedule and post onto social media. I usually write a comment for the social posting in the Remark section. I would like the Remark box to be able to be expanded so I can proof-read my comment before sending it to Evernote.
  11. Hi, I have just upgraded to Evernote business from a personal premium account and am coming across a few issues with the desktop app. I have deleted a few notebooks from my admin panel on the web app, yet the notebooks (with no notes) still show on the desktop app when they shouldn't, as I deleted them from the web app. I have synced all notes and notebooks. The phone and the web app show my folder structure correctly as intended. Yet on the two computers I use the business account, there are extra folders present that were deleted in the web app. These folders that remain are ac
  12. Our entire office has been getting notifications that our "disk is almost full" on our Macbook Pros separately over the past month or two. During an EV chat this morning, we learned how to locate the Evernote database on our Macs. Across our 14 users, we have anywhere from 55GB to 92GB of storage being used by Evernote alone, which is at least 30% of our computer storage space. Could you please advise if there are any options to reduce the local storage size? Can any items be deleted locally and still function at full capacity? Can we localize data to a single office server? Is this some
  13. I had signed up for the trial Business Evernote account from Premium- I transferred notebooks, created spaces, etc. And when the trial ran out, instead of charging me for a business account and converting my premium to business, my account was deactivated. There is no option for "Reactivate Account" when I try to log in, like help articles say there is. Any advice?
  14. Hi all, Here is my problem : I have a few thousand notes written by different people in my company. Most of these notes contain no private informations, but some does, in one notebook in particular. I would like to check whether the notes that contain private info have been shared using a public URL (which would be a problem as you can imagine) and desactivate the sharing if so. I contacted the chat support, apparently my only option is to go in each note one by one and check whether the public sharing is activated or not ... it works but would require a few days of work.
  15. Hi, I would like every member of the team to be notified when notes are added or changed in our shared spaces. Is this possible? And if so, how do I go about setting this up? Thank you, Amber
  16. I am an EBA Admin for four EBAs. Today I am working on two of them, 8 users on and 6 on another. They share notebooks between EBAs. I am setting up a new user. I have his temp email, and I set up his Evernote on a Windows computer beside me. On my computer, I shared the notebooks he needs to do his new job. In error, I shared a notebook with him that I should not have. From inside his Windows desktop client app, I "left" the notebook. Here's the problem: after he left the notebook, all of the notes from that notebook were found and still accessible in his Trash. With all of the notes th
  17. IM VERY DISAPPOINTED AND FRUSTRATED WITH EVERNOTE AS THERE IS NO DIRECT ACCESS TO INVOICE / BILLING SUPPORT. I have been invoiced for two subscriptions and I only use one!!! I accidentally created a second account when I signed up for business that has no content. I didn’t want to delete it in case I lost all my other information. I need technical and billing support.. Please someone tell me how to contact EVERNOTE!!
  18. I've had a personal account for about a year. I created a business account yesterday and now can't find my personal account. In addition, every time I try to log in to help, chat, etc., I get logged out. HELP! I need stuff from my personal account like ASAP!!!
  19. Just wanted to say i truly loved Evernote, ( My team Primarily uses iPad Pros and thats how EN is engaged 24-7) however the slow updates to improve the quality of the iPad Pro app and lack of answering the needs on Evernote Business ( Table Implementation on the iPad Pro is beyond horrible from desktop, for Pete sake the Apple Watch can record Audio in Evernote but not play it in its own player 🤦🏽‍♂️ ) is just becoming to much to deal with. As a team we loved EN possibility, its powerful ability to have everything in one app quick and simple and easy to share with spaces in teams. But every
  20. Hi, We bought the Business version for 2 for testing initially. During the purchase there was information that we recive two premium accounts for free. What does the issue of these two additional premium accounts look like? Are they set up separately? He joins Business accounts? Can I use an existing premium account instead of a new premium account?
  21. Dear all, since a few days my app does not open and I am forced to work from the web but with the possibility of performing fewer actions. Could you tell me why? Thanks and best regards Alessio
  22. Hi, we're testing evernote at the moment and run into a couple of problems. We really would like to use evernote in our team, but there're a couple of things where we need technical assistance. One of the main problem is that we cannot reach the support, cause we cannot login into to help and learning platform. Would be great if someone could help us! Greetings Yannik
  23. Больше 5 лет пользовался версией Basic. Год назад перешли на версию Бизнес для 2х сотрудников. С самого начала не понял как разделить личный Аккаунт и Премиум при настройке электронных адресов. В итоге просто зарегистрировал новый @ на Google и назначил данного пользователя, себя, администратором. Второму пользователю отправил ссылку на Премиум, а сам остался без Премиум возможностей. Сейчас продлеваем подписку на Бизнес версии. Как настроить права Администратора,уже имея личный аккаунт в Evernote?
  24. Has anyone else had issues canceling Evernote for Business? I used to love Evernote, but the aggressive sales tactics with multiple calls convinced me to try Evernote Business for my organization. It has not been a good fit. I tried to talk to someone but found that impossible. Now I am billed for an additional year for a useless product. What to do. To say that I have lost faith in a brand I loved for years is an understatement. Thoughts on how to deal with what feels like a ripoff?
  25. Hi I need help. I want to downgrade immediately from BUSINESS to PREMIUM, but cannot for the life of me get any support from Evernote. What's going on??? I've cancelled my on-going payment to Business, but want an immediate downgrade. I also want to ensure that nothing gets deleted during the downgrade. I try and call support, but as soon as I click the button, I get logged out..... Surely somebody from Evernote can help with this??? Hopefully there's someone helpful out there who can help with this. Thanks David G
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