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  1. Is there a way to turn off the "Allow Evernote to use my data to improve my experience" for all users in my enterprise account or will each person have to manually turn it off.
  2. Premium user here. I'm having a problem (unrelated to this), and I'm trying to contact support. But that's causing a new problem: it's impossible to contact support because the Evernote website keeps presenting me with a bug each time I attempt to load the contact form, and the bug causes an infinite look asking me to sign in, then appearing again. The error message says, "Unexpected error. Our server has experienced difficulties processing your request (/SupportLogin.action). You may need to sign into your account to access this page." The problem is: it says this even when I'm signed in. The
  3. Our office upgraded from basic to business 12/10/16. We were sent an invitation from Evernote, accepted the invitation then sent another email congratulating us on being added to the team and were prompted to download Evernote (already have the desktop program downloaded on our computers). However, when we sign into our accounts we are still signed in under our basic accounts, not business...? How do we get into our business account?!?!? Will we lose all of the information from our basic accounts?!?! HELP!!!
  4. I had a problem with sending a document to Evernote. Evernote never received the documents. I sent a request to support. (see below) I received an email telling me to respond - -Everytime I have responded back my email is bounced back to me. - Forwarded message ----------From: <support-webform@evernote.com>Date: Fri, Sep 30, 2016 at 6:01 PMSubject: #1840978: email was sent to evernote but was not received on evernoteTo: xxxxxxxxxx ##- A document was sent to Evernote from phone/ipad which is the way, but it did arrive in EN -##
  5. We will be rolling out evernote business to about 25 users. Here's a scenario I'm worried about. These 25 users have email addresses from our business. Some of them have no other email address. When we send out an invitation, they are asked (I think) to enter a personal email address for logging in. This is so (I think) they will be able to create a personal Evernote. So what do we do with people who have no personal email address? Are they out of luck for having a personal evernote. Thanks for any clarification.
  6. Hi all, I´ve been trying for over three weeks now to contact someone in (or responsible for) germany, as I want to set up evernote business accounts for our company (up to 25 accounts in total). Since there is no phone number provided, I emailed the sales team several times now, but didn´t get ANY reply. Don´t you guys want new business?? Can somebody pleeeaassse contact me or provide me with a telephone number of a german (or german speaking) representative? best regards Dirk
  7. Three weeks ago I accidentally upgraded one of my accounts to premium. I immediately had a chat with customer support and they said they would cancel the order and refund my money. Ever since then I have not seen a refund nor a downgrade to basic. We all know getting help from Evernote is almost impossible but I want my money back! Can anybody tell me how to actually talk to a human being. Am I missing something? I can't even find the chat area in support anymore. This almost has me switching to OneNote, almost. Few things bother me more than using MS software so for now I
  8. Hi there, used to use the clipping service within Outlook to transfer multiple E-mails to Evernote; this was really useful. It seems that in the last 7 days something has changed and I can only save one E-mail at a time to Evernote. Has anyone else experienced this? If this is a formal change, any reason why and will the feature be returning any time soon? Thanks.
  9. Hello, our Business Account was deactivated. I need to reactivate very fast, to bring my team back to work. Can´t reach support. Please contact me. Please have a look at Ticket# 1923496. Thank you very much for your help Kind regards Sascha
  10. The admin console allows you to share multiple business notebooks to multiple users, which is great. However, it sends an email out for each notebook shared. So when we have a new user that needs to be added to over one hundred books, that user gets over one hundred emails. Is there any way to suppress the email notifications, or consolidate them into one? Thank you, Jonathan
  11. Hi I have paid through my Credit card, but the payment gate way did not ask for my PIN, which is violation of Reserve Bank of India Norms. Please add the Additional step for payments from India
  12. We have just started to use Evernote for business and have sent an invite to one of our users who had a personal account. He has attached that account to the business one but now wants to remove it and create a new account for business keeping his own as personal. If I as admin try to remove the user its says it will delete him! Is there a way to un-attach his account from business giving him back full access and not losing any data?
  13. Is there any way to sync our office Evernote accounts with the Doctor's personal Evernote account?
  14. I use EN personally and was thinking it may be a possible replacement for our current "phone book" that we use at work. Following are my questions in regard to doing this - 1. We currently work on a hosted desktop environment (basically our own cloud) which runs Windows Server 2008 R2. I assume EN desktop app will work in this environment, but I would like to know for sure. 2. There would be between 6-8 users on a daily basis, would we need 8 business licenses? Not sure we really need all the options available on the business plan. 3. Is it possible to encrypt attachments?
  15. Every new notebook is created as View Only, even for the user that created it. Every time someone creates a new notebook the admin of the account must be notified to give the user Edit and Invite permission. Is there a way to override this behavior? Thanks.
  16. We removed / deleted a Evernote Business Account User, as they never ended up using the account / application for an entire year. We then added a seperate user. However, we were charge for entire new user. How is the billing supposed to work? We pay annually. Hoping for some direction on this. Thanks in advance.
  17. So frustrating. My app crashes as soon as I type into it. The Website crashes as soon as I have entered my password and try to click on something and I removed Evernote Desktop for this same reason months ago. What am I supposed to do if I can't access the software from any of the available avenues?
  18. Hello, I'm currently using Evernote in my company. The company is very small and we were using the same account for the 3 of us. It was easy to share all the notes (although it wasn't really secure...). However the conditions of use changed and we can not connect on the same account anymore. Should we upgrade to business ? And if we do, how does it work ? : 1) Do each employee have an account ? 2) Can we keep some notes personal? 3) If an employee quits the company can we keep the notes he/she shared in our evernote database ? 4) Is there a minimum number of
  19. I have plus, which has 24 days until it rolls over to a new month I have a big project I am working on and need Premium for probably only one month. I f I change now, how does it work. New renewal date as of today. what happens to the 24 remaining days of the Plus plan that is paid for thanks, Mike
  20. I began using the new Mac OS beta release - Mac OS Sierra version 10.12 beta. Unfortunately, ScanSnap for Evernote no longer scans to my laptop. The documents go through the scanner, the little icon showing ScanSnap Evernote Edition begins to spin and then shuts down. Every time. Any ideas on how to correct this? Thanks
  21. Hi All, Just in case anyone else is having the same issue, I have sent a report to Evernote about the following: We have three Business Users and a one specific Notebook and single Note which has full edit ability for everyone in the business locks for one user. I have re-created the Notebook and Note from each user and the same happens on the one users computer. Strangely they have full access and edit ability on the web! I have also just experienced another problem which is when I create a new Note either by sending an email with attachment or create a Note and tr
  22. I scan in client files to evernote and have to email them out different people sometimes. I like to scan in hand written notes etc that do not need to get emailed out, but just want to save for my records. It seems when I open in a pdf (using mac, and opens in "preview"), and delete the pages I don't want to share, and save it as another pdf, evernote somehow also recognizes this and saves my file without the additional pages I want to keep in evernote... When I used to use windows, it would save the original file in evernote. Can someone help advise on how to save original file to evernote
  23. Hello does anyone know how to contact Evernote directly? It is great they have a user community but sometimes you need to talk to Evernote directly. All a business users you would think we could contact Evernote directly. So if anyone can help me please let me know. Thank you,
  24. Want to share your thoughts about what is working well and what could be better? Want to try out a prototype and tell us what you think about new features? Sign up below to see if you qualify to participate in a research study between now and September 5, 2016. After completing a study, participants will receive a $150 Amazon gift card. If you aren't available for this study, you can also sign up to be contacted for future studies. Feel free to share this invitation and survey link with other Evernote Business users. https://goo.gl/forms/HKLj5zB4CDCw0HDq1
  25. Hi all, first of all "HI" I am the new guy 2nd About myself: I am an Evernote user for approx. 1 year and have recently moved to business for my startup. As hard as I try loving EN , being a long-lived IT-Specialist (and yes I do in an ambiguous way) I cannot work with it without constantly having small nitty annoying issues. This said my recent issue is: I am using EN for mac on Mac with Yosemite. Attaching PAGES and NUMBERS documents to EN Notes works which is why I want them there and not in the terrible icloud. However one half of the iworks attachements i upload are
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