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Found 411 results

  1. Hi I'm using Evernote desktop on windows 8.1. My company is using Zscaler cloud solution, and we discover that clicking on a link inside Evernote is blocked (ex: click on "Premium" open a web page inside the application) So we dig a bit and discover that Evernote is using an useragent which looks like very old. The network monitor trace shows that this traffic is known as "Chrome V19", and so is been blocked by zscaler rules following the policy regarding very old browser. Can you consider updating this useragent with a more accurate version number ? Thanks a lot
  2. I've been trying to download Evernote onto my Windows laptop all day, and every time it tells me that there was a fatal error and it couldn't be downloaded. It said the error code was 2894. Can anybody tell me what that means, please? Thank you.
  3. recently I failed to sync on one of my clients after updating to the latest version, the operating system is win8. I've tried many ways, even uninstalled the software, and cleaned up the database directory. still encounter the same problem. The log since I re-install the software is attached, by far I can only pull down 5 notes from the server. Evernote_5.7.2.5753_20141211.log.txt
  4. So... A few years ago I committed to using Evernote Premium to store all my information - I even bought an all in one printer so I could scan and attach info. I loved it and have a sizable number of folders and tags. Anyway some time towards the end of November my Windows 8.1 PC stopped syncing. All my other devices are singing happily along but not my PC. I searched the forum and tried all of the database fix help that I could find and finally uninstalled and re-installed Evernote but alas no cigar. Desperate to solve this on December 4th I lodged a support item and got a prompt automated response informing me that i would "receive support in the order your request was received." So far no response from a human. Is 7 days too soon to expect support? Is this the normal level of response? Is one note my next option to integrate with my Office365? Fortunately my business does not depend on Evernote or I would be out of business. Rob
  5. I think that the issue here may have something to do with a user that is sharing a folder with me. They recently upgraded to premium and since that time I have had to re-enter my password and sync periodically. Any Ideas? Evernote for Windows 5.7.2.5753 (273753) Public OS: Windows 6.2.9200 User: ruffyen Memory: 61.1MB Created: 2014/12/10 16:15:29 --- Bootstrap info: loadedFresh <bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info> --- 12:25:23 [10172] Client synchronization started 12:25:23 [4080] 0% Connecting to www.evernote.com/edam/note/s2 12:25:23 [4080] 0% Loaded updateCount: 14016 12:25:23 [4080] 0% Usage Metrics: sessionCount=2 12:25:23 [4080] 0% Client updateCount: 14016, server updateCount: 14023 12:25:23 [4080] 0% Retrieving list of changes from the server 12:25:24 [4080] 0% * saved 1 sync chunks, updateCount=14023 12:25:24 [4080] 0% Receiving changes 12:25:24 [4080] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks 12:25:24 [4080] 0% * update 0 notebooks, 2 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks 12:25:24 [10492] 0% Connecting to www.evernote.com/edam/note/s2 12:25:24 [10492] 0% Retrieving 2 notes 12:25:24 [10492] 0% Retrieving note "Phoenix 2014.2.14286.1 to 2014.2.1433..." 12:25:24 [10492] 0% * guid={851162a1-eae4-4a08-89c6-4d79083c14ae} 12:25:24 [10492] 50% Retrieving note "*** - *** - Additional Hardware" 12:25:24 [10492] 50% * guid={3da8a332-f241-4a49-bc73-7af4d33ce04b} 12:25:24 [10492] 0% Connecting to www.evernote.com/edam/note/s28 12:25:24 [10492] 0% Synchronizing linked notebook "Epicurious Hamburger Recipes" shared by evernoteshared 12:25:24 [10492] 0% Loaded linked notebook updateCount: 767 12:25:25 [10492] 0% Client is up to date with the linked notebook server, updateCount: 767 12:25:25 [10492] 0% Connecting to www.evernote.com/edam/note/s208 12:25:25 [10492] 0% Synchronizing linked notebook "2015 and beyond Plan" shared by *** 12:25:25 [10492] 0% Loaded linked notebook updateCount: 3293 12:25:25 [10492] 0% Client linked notebook updateCount: 3293, server updateCount: 3296 12:25:25 [10492] 0% Retrieving list of linked notebook changes from the server 12:25:25 [10492] 0% Authentication token expired 12:25:26 [10172] Client synchronization finished, status: failed 12:25:26 [10172] * error: Access was revoked 12:25:26 [10172] * elapsed time: 3s
  6. When importing from a OneDrive folder I am getting multiple copies. Does this have something to do with the folder syncing to OneDrive? I also have OneDrive set to allow for offline viewing. Screenshot:
  7. I recently got a new machine that is fully updated for both apps and Windows 8 and when I logged into Evernote, none of my notes from the past 2 years of my Masters course appeared. In fact, none of my notes appeared. I accessed my account through Chrome and nothing appears there as well. I need these notes ASAP as I am trying to complete my program. Thoughts? Thanks.
  8. Hi, I have several devices connected to my evernote account (android,ipad,a windows 7 PC, a macbook). I just got a new windows laptop with win 8.1 and I installed the last version of evernote desktop (5.7.2.5753), but it only sync about 10 of my notes (out of around 50). In the logs I see no errors but in the last line, where it says "Client synchronization finished, status: failed" . I also have evernote touch installed on the same PC, and that one syncs without problems. I tried uninstalling, clearing user directory, and reinstalling evernote but it did not help. Also tried various repair options via the CTRL-Help menu , still no luck. What else can I try? Following is my sync log: 12:27:42 [5236] Client synchronization started12:27:42 [4596] 0% Connecting to www.evernote.com/edam/note/s6412:27:42 [4596] 0% * loaded 3 sync chunks, updateCount=66112:27:42 [4596] 0% Loaded updateCount: 012:27:43 [4596] 0% Usage Metrics: sessionCount=012:27:43 [4596] 0% Client updateCount: 0, server updateCount: 66112:27:43 [4596] 0% Retrieving list of changes from the server12:27:43 [4596] 0% * saved 4 sync chunks, updateCount=66112:27:43 [4596] 0% Receiving changes12:27:43 [4596] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks12:27:43 [4596] 0% * update 6 notebooks, 133 notes, 0 resources, 17 tags, 0 searches, 0 linked notebooks12:27:43 [30496] 0% Synchronizing 6 notebooks[...]12:27:44 [30496] 25% Synchronizing 17 tags[...]12:27:44 [30496] 96% Synchronizing 1 preference12:27:44 [33340] 15% Connecting to www.evernote.com/edam/note/s6412:27:44 [33340] 15% Retrieving 50 notes12:27:44 [33340] 15% Retrieving note "12051 - Telecom Santer/Reply - Linee ..."12:27:44 [33340] 15% * guid={8983fd60-3035-4dc2-8136-48740eb19593}12:27:44 [31404] 15% Connecting to www.evernote.com/edam/note/s6412:27:44 [31404] 15% Retrieving 50 notes[Lots of "retreiving note" entries, no errors, double checked]12:27:45 [33340] 100% Submitting a batch of 60 note calls, size=4.0MB12:27:46 [31404] 100% Submitting a batch of 35 note calls, size=3.2MB12:28:19 [33340] 100% No more data to read.12:28:21 [31404] 100% No more data to read.12:28:22 [5236] Client synchronization finished, status: failed12:28:22 [5236] * 23 items received12:28:22 [5236] * elapsed time: 39s12:30:13 [29204] Registered session count: 1, last session: 2014/12/04 12:30:00 Any help would be really appreciated. Thank you in advance.
  9. Is there something I can set to receive an instant notification when there is new content in my Evernote? I would love to see a pop-up or hear a beep.
  10. Hi all, Evernote on my PC just can't sync right now, someone plz tell me how to solve it!!And this is the sync log. My PC runs on windows 8.1 (64bit) Evernote for Windows 5.7.2.5753 (273753) PublicOS: Windows 6.3.9600 Memory: 32.4MBCreated: 2014/12/02 23:59:50---Bootstrap info: loadedFresh<bootstrap_info active_profile="Evernote"><profile name="Evernote-China"><settings account_email_domain="m.yinxiang.com" cardscanUrl="https://cscan.yinxiang.com/cardagain" enable_facebook_sharing="0" enable_gift_subscriptions="0" enable_google="0" enable_linkedin_sharing="0" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="0" enable_support_tickets="0" enable_twitter_sharing="0" marketing_url="http://www.yinxiang.com" service_host="app.yinxiang.com" support_url="https://www.yinxiang.com/contact/support/"/></profile><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info> ---23:55:44 [5436] 69% * guid={885e68cd-03e8-478e-b6fb-efe46a791ee9}23:55:44 [5436] 69% * note={d964f0e0-1569-4c98-8bca-7ef070a848f0}23:55:44 [5436] 69% * resource data, size=13882023:55:44 [5436] 69% * resource recognition data, size=398823:55:44 [5436] 69% Retrieving resource, total size=57013223:55:44 [5436] 69% * guid={119f7d4f-e5c5-4b0c-8884-e088fdb86d5a}23:55:44 [5436] 69% * note={d964f0e0-1569-4c98-8bca-7ef070a848f0}23:55:44 [5436] 69% * resource data, size=56828823:55:44 [5436] 69% * resource recognition data, size=184423:55:44 [5436] 69% Retrieving resource, total size=57981023:55:44 [5436] 69% * guid={e0f1290c-a4b6-46c1-b160-013cdb3013c3}23:55:44 [5436] 69% * note={d964f0e0-1569-4c98-8bca-7ef070a848f0}23:55:44 [5436] 69% * resource data, size=57650823:55:44 [5436] 69% * resource recognition data, size=330223:55:45 [5436] 72% Submitting a batch of 72 note calls, size=5.5MB23:56:50 [5436] 72% No more data to read.23:56:51 [4328] Client synchronization finished, status: failed23:56:51 [4328] * 10 items received23:56:51 [4328] * elapsed time: 1m 10s23:57:24 [5528] Announcements feed download failed, error=INTERNET_SEC_CERT_REV_FAILED23:57:24 [5528] * statusCode=023:57:24 [5528] * statusText=23:57:24 [5528] * url=https://announce.evernote.com/?platformProduct=w32-evernote&locale=zh-CN_CN&uid=2463435323:59:05 [5528] Announcements feed download failed, error=INTERNET_SEC_CERT_REV_FAILED23:59:05 [5528] * statusCode=023:59:05 [5528] * statusText=23:59:05 [5528] * url=https://announce.evernote.com/?platformProduct=w32-evernote&locale=zh-CN_CN&uid=24634353
  11. When using Evernote Touch on Windows 8 devices to edit notes, I find that sometimes if I stop typing for a bit the app will try to sync my note with the server. After the sync is completed, the cursor will be moved to the end of the note. Often I am not at the end of the note and this causes me to have to continually move the cursor back to the position it was in prior to the sync. I have noticed the same issue using two different Windows 8 devices: Dell Latitude 10 with Windows 8.1 Asus Transformer Book with Windows 8.1 Sometimes I'll work around this by highlighting a space and I found that prevents Evernote from moving the position of the cursor. Is anyone else experiencing this? Is this a bug that can be fixed? Thanks, -Ramon
  12. Running latest Chrome on Win 8, and 1Password. I can log into Evernote on the web, but same password on Clipper fails. No 2-fac auth enabled. Any help?
  13. I paid for premium so that I can quickly access the specific page of a PDF. This does not work even if the PDF is smaller than the 50 mb limit. Has anyone else had this issue? See example below. The thing I'm searching specifically is on page 25, but Evernote only takes me to page 1
  14. Hi, I recently upgraded to Evernote 5.7.2 (the latest version) and I am using a Toshiba Satellite laptop with a 4K screen. For some reason the drop down menu for the font number (when I want to change the font size) does not show up so I can see the numbers to change the font size. Can anyone help me change it? Apparently there are settings in Windows 8 to make it so I can see the drop down menu, but I don't know what it is. I hope someone can help me. Thanks. Regards, Deanna.
  15. When I export notes of my meeting in Outlook calendar and then export from there to Evernote, only the headers go into evernote. The notes about the meeting written in Outlook calendar, does not get exported. I need to copy paste the same, every time. Please provide a solution Thanks
  16. Hello, today I started importing different folders to a local notebook. In case of a folder with no subfolders and no duplicates everything was fine. In that other case, a folder with subfolders in 4 levels and a lot of duplicate named pdf files was completely ignored. That folder and the file structure was created by rack2filer smart software, I can't change the file naming policies in that software. Here is an example of how the data are structured: D:\User\digitales Archiv\LIB_00000001\CAB_00000001\BDR_00000001\CONTENTS\00000001.pdf D:\User\digitales Archiv\LIB_00000001\CAB_00000001\BDR_00000001\FILES\00000001.pdf I have those questions: 1. has anybody the same problem and found a workaround? 2. is it a known issue that evernote does not import duplicate named files? 3. is there another reason the files were not imported? Thanks, Schmallo
  17. On the desktop client 5.7.2.5753 using Windows 8.1 Pro 64bit, which has not synced in the last half day, thus not updating the web or my android client. I've moved a few hundred notes from one notebook to another and deleted several other notebooks. Below is what shows in the Activity Log:---10:03:24 [11316] 2% Account resync attempt limit exceeded, terminating10:03:24 [8588] Client synchronization finished, status: failed Is this occurring due to the large bulk of data? Anyone else having similar issues? (Also: my post from last night was removed??)
  18. On Windows 8.1 Pro 64-bit, using the latest 5.7.2.5753 Windows desktop client. I just moved a hundred notes to another notebook, deleted several other notebooks and have been unable to sync completely for the last few hours. Obviously the web version nor the android version I use reflect any of the recent changes. Any others having similar issues? Is it due to the fact I moved a large bulk? ---02:28:57 [6264] 1% Account resync attempt limit exceeded, terminating02:28:57 [11432] Client synchronization finished, status: failed
  19. This is my first post, so please excuse any errors. I have looked through every post I can find and the Knowledgebase. 1. On Friday, I was using Evernote and it was fine. I used it to copy a couple of webpages and it registered on the desktop and web. 2. I then tried to copy another web page and I got a sync error, so I tired again as sometimes this happens, but to no avail. 3. I tried the following day and still no sync, so I uninstalled using Revo Pro and re:installed. I have done this several times, rebooted etc and the same problem. I am using the latest Evernote application. 4. I decided to make a new account on Evernote, which I did and low and behold, it worked. However, the following day, I could not get it to work. Back to square one. I noticed there were 3 conflicts so I deleted these notes and deleted everything in Trash. 5. When trying to install Evernote, I came across a problem after it was extracted and it reported there may be a problem with the package and did not recognise it - I am sorry I did not take the message down. I ran as Admin which seemed to work, although I wonder whether I was just lucky it worked? 6. I have tried again to sync and this time, it was recognised the Notebooks from the Web and they are now listed (I did a stupid thing in that I followed the advice here but did not back up!) and I thought it would begin to download the notes, but no. I saw the same error sync at the top of the window. 7. I called the Activity Log and copied to clipboard and into a text file when the Activity Log suddenly came to life again! 8. After 4 minutes, again the message: Client synchronization finished, status: failed. Is there anyone who could help me please? I have been using Evernote since the beginning and this is the first issue. Thanking you in advance. Log.txt
  20. How can you change your username? Do I have to contact customer service for this request?
  21. Recently, a separate Evernote window opens up, offering me a free trial of Presentation Mode. The only way I can get rid of the window is to shut down Evernote with Task Manager. If I can't resolve this impediment, I'll need to try one of the other products like Evernote. None of these are as utile as Evernote, but they don't lock me out of my work the way that Evernote currently does. Any thoughts?
  22. I have been using Evernote desk top on my surface for awhile. Installed Evernote touch and the top navigation bar will not show up. Have unintalled and installed several times and can swipe from the top all day and nothing. The only action that shows on bottom bar is the sync icon. Can someone help? Emailed customer service a week ago and got nothing back. I am a premium user and would really like to use this service to the fullest. Any help would be appreciated. thanks
  23. I do feel very stupid asking this question.... how do I search my notes in Evernote Touch for Windows 8? I'm on RT and so don't have the option for the desktop version.
  24. My data is safe, right? This week I switched laptops, going from Windows 7 to Windows 8 (both 64 bit). Everything went smoothly EXCEPT for what should have been the easiest step: recreating my Evernote database on the new machine. I have been an Evernote member since Jan 2009 (premium since Sep 2011) and have basically moved everything important into Evernote. So, not being able to get a clean copy of my full database of ...16,861 notes (?GB) (web client) or is it 16,849 notes / 20.5 GB (iMac client v5.5.1) ?or is it 16,843 notes / 20.7 GB (Win 7 laptop EN v5.7.1.5586) ??or is it 16,845 notes / 17.4 GB (Win 8 laptop EN v5.0.3.164 - see below) ???... is quite troubling!!! BTW, trash is empty and there are no local or unsynchronized folders that I am aware of. Same application error on two different laptops I had been running the latest version of Evernote_5.7.1.5586 on my old laptop with no obvious problems. On Thursday, I downloaded and installed this same version on the new laptop and started syncing. Within a few minutes I received the dreaded "Fatal Error" dialog box. I took the obvious steps to troubleshoot: uninstalled, reinstalled, rebooted, deleted old files, etc., but kept getting the error. I even tried to recreate the database on my old laptop and received the same error (now I'm worried)! Evernote support was not helpful My next troubleshooting step was to contact support, so I opened "Ticket# 816749 - Fatal Error in Evernote 5.7.1.5586 - can't create new local database". I even went through the effort of including a redacted copy (removed note name stings) of the 4000 line log file for tech support to analyze. About 24 hours later (on Friday) I received a generic "Let's try removing the current database that's on your desktop and start over" response email. Had anyone thought about the actual problem? Frustrated, I quickly replied, pointing out that a log file was available for analysis. Now another 24 hours has passed and it is Saturday, meaning that the earliest I'll hear back from support is on Monday because, of course, "Evernote is closed on Weekends and Holidays." Problem Resolved / Work Around Fortunately, I just happened to have had a few hours free to troubleshoot on my own. I found this threadhttps://discussion.evernote.com/topic/67394-support-response-times/ where a user with a similar problem had reverted to a previous version to get around the error. Fortunately I had saved off a copy Evernote_5.0.3.1614 from Nov 2013 or so and gave it a shot. That worked! I am now running Evernote_5.0.3.1614 on Window 8 and it has successfully replicated my database. No longer panicking, but still concerned I feel better now that I seemingly have a fresh local copy of my data. However, I remain concern about how vulnerable my data may be in a service like this. With two-factor authentication, etc, I am not too worried about security. Rather, now that I am fully invested in the platform, I am troubled by the thought that my data could somehow become corrupted or lost over time - either through application or user error. I suppose should start keeping periodic backups of my data files (and fingers crossed) for some downside protection!
  25. On >Tools>Account Info, it shows that I have 58 MB left on my upload limit. However, when I try to attach a file I get a message saying I've exceeded the limit. Any advice? Thank you
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