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Matt Stevens

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  1. Update: my camera crashing issue is resolved and the photo/scan note-taking function is now working again. My Evernote has updated to version 10.49.1 and that seems to have fixed the problem. Glad to have the scan function back. 👍🏼
  2. I am also pretty sure it is Xiaomi specific. Having reconstructed the timeline of when this issue first arose, I am almost certain it was triggered by the latest MIUI update (which was from Oct 22, I think, but which I only installed recently). Prior to that I had never had any issues with the camera crashing Evernote (or any other app). I have emailed tech support to let them know that too. I think I will wait for the next Evernote update for Android and see if that helps. If it doesn't, I will try the fix you suggested. (Thanks for that, by the way). For now I have a relatively acceptable workaround using Microsoft Lens to scan docs and then share to Evernote, so I'm prepared to be patient and wait for the update. Fingers crossed!
  3. No solution yet. Haven't heard back from tech support since I replied to say their supposed fix hadn't made any difference.
  4. Yes, I am. Got an email from tech support today saying they thought they'd fixed it and asking me to uninstall, reinstall and try again. Same problem. Fix made no difference unfortunately.
  5. I have sent the same info and a video, and my ticket has now been passed on to technical support. Waiting to hear back from them. Fingers crossed!
  6. I don't have a fix, but I just wanted to say that I am having the same problem on a Xiaomi Redmi Note 9 Pro running Android 11. I last successfully used the document scanner on Thursday or Friday. As of today, I can't make it work, so it's not just you Sport005. I have issued a support ticket and will update here when I get a response.
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