User141

Earlier edge was working fine. However as of late it has not been working. I believe my comment on December 20th outlined this:

Actually this has been happening on Microsoft Edge as well.

Just wanted to offer an update: I will be getting a ticket on my end from this and I recommend everyone else facing this issue to possibly seek out a ticket too. A temporary fix may involve switching back to the old web version.

Is there a specific link you recommend to reach out support quickly? Otherwise will see what I can do. Thanks

Thank you commenting. I think you're exactly correct that this is something that has recently started for a lot of users. What you described about the "not responding" portion is something that I experienced as well. I would say not only does the issue exist on Chrome, but it has now extended to Microsoft Edge as well (there was a day when it was just Chrome, but a few days later, Edge also had this issue too. Am at least glad to know that this isn't an isolated problem.

Thank you for commenting. This basically describes my problem to a tee. Had no issues before, and suddenly the long notes on the web app cause things to crash. I hope the influx of users that are dealing with this problem will spur some action from Evernote to resolve this.

Hello. Thank you for the response. I've been able to access the longer notes through Microsoft Edge, which isn't ideal, but at least I can access them. Like you, I've never had access with very long notes either, however for some reasons every time I open one of them on Chrome, everything just freezes, Chrome stops working, and I'm forced to close the Window. I've tried restarting my computer, uninstalling vs. reinstalling Chrome, and I've had no success. So at first I had a long note with a lot of links to videos, images, and other content and I thought that may have been causing issues, but then I tried opening a fairly long note that mostly consistent of just text and I ran into the same issues either. Again, these notes open just fine on Microsoft Edge, so I have no idea why the app is acting strange on Chrome. I do have the app on my phone, but there again it can be difficult to access long notes (when I start to scroll down on a long note, suddenly the screen stops, reloads, and sends me back to the top, so I can't really access things near the bottom of my longer notes - but that's a different issue from the problem I'm experiencing with Chrome at the moment).

Hello. Thank you for the response. I agree that long notes are not ideal, the issue is that before I had no problems accessing long notes, but now suddenly they crash and freeze everything when I try to open them on Google Chrome. I can access them on Microsoft Edge with no issues, so I'm trying to figure out what the problem is and why there seems to be an incompatibility with longer notes on Google Chrome.

Not sure if this is the right forum for my inquiry, but I'm having an issue where every time I open a very long note on Evernote (on google chrome), suddenly everything freezes up and it causes google chrome to crash. I am then forced to right-click and close the window and start things up again. Interestingly enough sometimes I'm able to log-in to Evernote and view the platform and view my smaller notes just fine, but the second I click and look through one of my much longer notes, everything freezes/crashes. I've restarted my computer a few times, but haven't seen any change. Am wondering what the best step is to fix this issue. Thanks