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Mike Wood

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Posts posted by Mike Wood


  1. This is still a problem.... response from support was 

     

    "Francisco Virgen Peraza (Evernote Support)

    Aug 21 14:20 (PDT)

    Greetings

    Thank you for contacting Evernote technical support

    Unfortunately we are experiencing some issues with evernote.
    we will make a report and send it to the developers regarding this issue

    Francisco P"

     

     

    I was then sent an email three days ago to check how I felt the query had been dealt with and the links don't work!#?

     

    Hello mike wood,

    We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

     

    How would you rate the support you received?

    Good, I'm satisfied

    Bad, I'm unsatisfied


  2. Note sure when it started and it seems inconsistent but I have just noticed the web client no longer downloads the full size file/image. It does on some notes, but on most it doesn't.

     

    See "JPG download size" in this notebook https://www.evernote.com/pub/m1kewood/ocrproblem

     

    Top image should be 1774KB rather than what downloads which is 214KB?

     

    In the same notebook "Large JPGs" images download at the correct size...

     

     


  3. OK I was a bit bored this evening so I set about troubleshooting this issue. Uninstalled most of my Apps didn't help.... Reseting the device didn't help.

    Upgraded to iOS6.1 problem FIXED!!! Tried my test which fails every time and its been fine, three times in a row...

    So is everybody here still using iOS 5?

    Obviously not much use if you have an iPad 1!


  4. Hi Willbert, I'd talk to support as although EN sync on the iPhone/iOS is very unreliable at the moment, usually with closing the app, powering off the iPhone fully or switching to a different Wifi location the sync will complete after a few attempts.

    Obviously very poor, but it's not a solid issue like you are seeing.

    • Like 1

  5. I get the impression this is an accepted problem.... it has only partly improved as the default photo quality of LARGE is significantly smaller in Bytes than 'Full Size'.

    I guess like the PDF issue in August a fix will appear within 3 weeks. I think the delay in part is because EN found another problem and genuinely thought it would fix this problem! Obviously the App store approval process does not assist speedy resolution.

    BUT like many issues here, it would help a lot if we knew the problem is known/accepted and is due to be fixed ASAP.

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