monica67

Are you saying revoking access doesn't always work? Have there been other glitches with access based in revoking a device? Because that sounds like what you're saying. That in order for revoking to actually work, I have to pay for it. I've revoked access before and never had a problem. I got immediate access to the other device. Now you're saying I need to pay for a month to be sure it works. Or alternatively, that it will magically restore itself after some unknown time. Why would waiting restore access? How long is it supposed to take?

Sorry if my answer wasn't clear. I had already revoked access before posting my message. Since I did the above and still can't log in, what do you suggest?

Thanks for the quick reply! I revoked access through my profile. And since we're at the beginning of the month, this is the first revocation.

I have the free version, so now I'm limited to 2 devices. I tried to log in on my phone, but I was logged in on my home and work laptops. So I logged out of one. And I STILL cannot log into the app on my phone. When I've revoked access before, access was immediate. What other reason could there be for not being able to log in? To be clear - I am NOT getting a message that says you are signed in elsewhere, so that may not be the problem. When I open the app, I get the log in screen. I enter my email, hit Continue, and the log in screen stays. If I use Google to sign in, I get returned to the log in screen. The attached screen shot is the screen AFTER I enter my email. Thoughts? Monica