orion_mitchell

10 hours ago, Metrodon said:

Honestly, people need to grow up.

You paid for a service for years and got value from it. Otherwise I'm assuming as relatively intelligent people you'd have found a service that better suited you or a better price.

Paying for a service for years and getting value for it doesn't entitle you to anything and why should it? Did your feelings get hurt because the name of your service isn't the biggest boy's name?

Evernote is a business, it exists to make money money for it's owners. The owners have put in place management who they think will maximise this return. The management will pick and choose the features that get added to each tier to maximise their revenue. They might get it right, they might get it wrong, they'll probably do a bit of both.

What I'm sure they won't do is make changes because people don't think it's fair.....

Taking this kind of hard line approach then means all the marketing that Evernote has been putting out over the last two years, about building a future together, recognising that their loyal customers have been trusting them to improve and so on, has only been a marketing gimmick to keep people paying while they rebuild. If that's the case, then sure, I've been played and you're a much tougher ***** than me.

But I kind of don't completely buy it, Evernote does seem to be a company that listenes to its customers, wants to create a company that's useful for decades into the futures, and I would like to believe, cares about the loyalty of its customers. But the new pricing structure/lack of reward doesn't show that at all.

@PinkElephant The temporary upgrade could be an option, let people know that it will return afterwards so they can make that choice about building a workflow around it, could make it a shorter time, whatever. In any case, I would have appreciated some kind reward for being a loyal customer for so many years. That just seems like that good customer management.

I've been paying for EN for 10+ years, and this has been a kick in the teeth. I hung onto Evernote because I believed in the direction it was going in. I was excited about the new features and wanted to see the great new product it was to become. Alas it seems my loyalty hasn't been of any value. I would have liked to have seen all premium and plus users put onto the professional plan for 12 months and then after that perhaps placed back to their original plan with the option to upgrade, or something like that. I would have thought our loyalty was worth rewarding to some degree.