Sandra18

Thank you. Fingers crossed it is address shortly. Have a lovely evening.

Hi gazumped. Any thing that could prompt a response to get them to contact amd resolve my inability to login would be fantastic 🙏🏼. I think this should be a quick fix for them if they would respond. The first ticket number is #3847467 amd then ticket number is #3847888 I appreciate any help you can provide.

So I have sent several emails, replied to automatated Evernote response that was generated by support ticket, supplied the information that was requested, and still no action. I need to 2-step authenticator deactivated because the email account it was associated to has been deleted. This means I can not get passed that step to change any information, like putting in the new email address. I have followed suggestions and there appears to be no work around. I need help and the customer service, live chat, ticketing support, etc is non existent. What can I do? I am concerned about the lack of human accessibility and worry about my data access going forward. I love the functionality of Evernote but am now questioning if I should move to another platform. Can someone please help me?

No, I thought I would do that once I had a reply from Evernote. I have never had a problem in the past with payments not making it to their destination. Surely if they get around to answering me, they will say if it is payment destination issue. Then I can ask the bank to reverse the payment.

I have tried that. And although the payment has been made last no the my account is still in the free status. I have been reading all the things to check and gone through them all with no luck.

I thought that too originally but I checked both are the same email account.

I do have a ticket reference and paid through Playstore with credit card. The email for the payment and Evernote are the same. I deleted the app off and reinstalled it and nothing.

Hi, Inhave been trying to get someone to help with regards to my upgrade subscription. I paid last no the and have been trying for weeks to get support to activate the upgrade functions. I have messaged with proof of payment and proof it is still on the free version. I am getting to the point I will be requesting a refund. I need some help. I have removed and are installed. Checked everything recommended and still nothing.