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Mr Jeff 1122

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  1. Hi All - Thanks for all these comments - very helpful. I am the Evernote Teams admin, yes. I am also the email administrator. We use Mimecast, I have spent several hours looking for any trace. Nothing. The email from Evernote are just not coming in. I am almost at point where they are escalating to "tech support". It has taken me 3 days for them to believe me that the password reset email not coming in at all. I confirmed the user+personal email address is indeed working fine from outside. My assertion is that they created the +personal address but are unable to email to it. Maybe my user never "activated" his email and its stuck in their system ? I am just frustrated that this moves so slow and its like they cannot admit their reset email never comes.
  2. Thanks for the reply. So, Evernote actually automatically created this email address in late 2020 when they forced a split for reasons I cannot understand. The personal space can be seen on the app under the corporate account, but the password to personal was never set. So, my assertion is that they created the email yet their own system cannot send to it, probably because of the plus sign. SO, I reiterate my initial claims
  3. Our company has personal accounts that were auto created associated with the corporate accounts They are username+personal@companyname.com I created an email alias to allow this email to work. Evernote decided to require 1 user to reset his password for an unknown reason , It said for security issues. I also want to change the email of the personal association. But no email ever comes to confirm. I am the email admin of the company. I checked everything. I have confirmed the email addr works. I am super frustrated with this product, the company, and the technology. Any suggestions besides opening a ticket and waiting ?
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