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mjcarroll

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About mjcarroll

  1. Got another response. This time, as follows: Dear Valued Customer, We believe that reinstalling the latest Mac version may address the issue that you reported. Please perform the following steps: Quit Evernote from the elephant icon in the Menu Bar <img alt="" /> Drag the Evernote application to the system Trash <img alt="" /> Reboot your Mac Download and install the latest version of the Mac client: http://www.evernote.com/about/download/get.php?file=EvernoteMac When you open the download, make sure to drag the Evernote icon into the Applications folder instead of running it from within the installer package. Eject the disk image and delete the installer file before you run Evernote. Let us know how this works for you. Thank you. Didn't fix it. Wow.
  2. Below are the response from technical support and my ticket # I attempted the fix but find most, not all my notebooks duplicated. Very frustrated. We apologize for the inconvenience, please log onto your account at www.evernote.com and make sure your notebooks and content are fine in here. If you have some important Local Only or unsynced notes, be sure to read the directions at the end of this email to safeguard your information. Otherwise please try the following: Please try moving your Evernote database directory so that Evernote will regenerate a new local database by copying your notes back down from the service. To do this: Quit Evernote from the elephant icon in the menu bar. Note: If you are on Evernote version 3.3 or earlier, or have installed Evernote from the Evernote Website, or if you are on MacOS 10.6, please proceed as follows. Otherwise, move to step 3: In the finder, open the "Library" folder in your home directory. (This is in the directory with your name under "Users" , NOT under "Library" at the top level of your hard drive.) (Note: On MacOS 10.7 Lion or above, Click on "Go" and then Hold "Option". This allows you to select the hidden "Library" folder). <img alt="" /> Navigate to "Application Support/Evernote/accounts/Evernote/" Move the "" directory from that location to a different place (like the desktop) [*]If you are on Evernote 3.3 or later and running MacOS 10.7 AND you have installed Evernote from the Mac Appstore, please navigate to ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/Evernote/account// . Move the "" directory to a different place. [*]Start Evernote, provide your username and password again if needed [*]This will synchronize all of your notes from the service and create a new local database. *If you do have any Local Only notebooks, right-click the notebook name in the left-hand notebook pane and select "Export", then export the notebook to .enex format, exporting tags if desired. If you have some unsynchronized notes, you can go to the Note List view, sort by the "Sync" column, and export any notes that have a * in that column to .enex format before following the above instructions. Once those instructions are finished, you can then import the .enex files you created to restore these exported notes. Thank you. Ticket # 16051-215212
  3. Just decided to try to upgrade to the new and improved evernote 5 for mac. Upgraded via the check for updates tab in Evernote. All my notebooks duplicated...AGAIN. C'mon guys you can do better than this, and please don't tell me it is isolated, etc. shall I delete and download a fresh version?
  4. Don't know what to tell you. I am a little surprised the company hasn't figured this one out yet. I am definitely sticking with an older version until jackolicious or another rep tells us it is safe to upgrade. Frankly, other than "good to hear it!" and "turn in a ticket," there hasn't been any such response since I posted this problem months ago. Let's hope they get it resolved soon.
  5. Thanks for this update. I was worried that would be the case so decided not to update to 3.2.0. Guess I will wait.
  6. Would you mind telling us what version you're on and what version you're being asked to upgrade to? Also, did you download from the AppStore and are you opted into Betas? Those details would help us figure out what is going on with the update prompt. Version 3.1.2 I believe I downloaded directly from Evernote on the new version prompt when I start the app. How do I know if I am opted into betas? I may have volunteered to do so as a huge supporter of the app, but I don't recall. I am not opted into beta.
  7. Would you mind telling us what version you're on and what version you're being asked to upgrade to? Also, did you download from the AppStore and are you opted into Betas? Those details would help us figure out what is going on with the update prompt. Version 3.1.2 I believe I downloaded directly from Evernote on the new version prompt when I start the app. How do I know if I am opted into betas? I may have volunteered to do so as a huge supporter of the app, but I don't recall.
  8. I wanted to weigh-in on this issue (as the original poster of the topic). I still get prompts to update to the same verison of evernote that caused the initial problem. Weird. While I don't know if this is really an isolated issue, given the responses by evernote employees, it is difficult to believe that it really is "isolated". Why would an update that is still apparently causing this problem being made available? The explanation offered above by dlu is helpful but as a person who has paid (gladly by the way) for the premium service, I guess I expected a little more. I am not upgrading until the prompt tells me that the company has resolved the duplicate notebooks issue.
  9. 10.7.4 downloaded from evernote Anectdotally, I have a PC at work, downloaded the update through evernote yesterday without incident. Agree with jeffster. This doesn't make sense and I don't believe we are a small subset. But even if so, Evernote has enough data on me to automatically charge me for premium service, don't know why they can't be more responsive.
  10. Please let me kow what, if anything you need from me (activity logs, etc.). As the original poster on the topic, I would like to follow it through to conclusion. Glad the company is on it.
  11. This seemed frustrating and unnecessary. Perhaps the update should have been a beta?
  12. So, failing to heed my own advice, I just decided to give a try to a fix listed on another topic. It goes like this: With that disclaimer, here's what others have done: - Backup everything important - Remove Evernote from your applications folder (or other folder where it resides... in fact if remove any Evernote applications incase you have multiple) - Go to ~/Library/Application Support/Evernote/data and find 101370.obsolete - Rename 101370.obsolete to 101370 - Install 3.0.6 by going to http://evernote.s3.a...note_221382.zip You should be running 3.0.6 with local notebooks restored This fix appears to be working as the new install is indexing all the old notes...no duplicate notebooks appear.
  13. In doing some more research I decided to check my local data folder where I noted one labeled "obsolete". I'll bet the other two commenters have the same issue. Will wait for instruction from evernote before I do anything with it.
  14. ver. 3.1.2 updated. Now all notebooks appear twice. Attempted deleting and reinstalling but still duplicates of everything.
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