AnnieOakley

I've only ever had one account with Evernote. So, I'm not logging into a new account. I used my "original" account details to log in. When I try to contact support, even with the link you gave me, it won't let me get through to support. It only gives me the option of searching the forums or upgrading from the free account Evernote thinks I have now so I can reach support. I'm thinking about calling my bank and filing a complaint to get a partial refund. Maybe that will get Evernote's attention. This "free" account Evernote thinks I have won't even let me post in a lot of the forums that I think would probably be a better place to ask for help. In any case, I'm over this. I may just migrate to another app.

What do I have to do to get attention for this??? I paid for a whole year. Do I have to call my bank for a refund to get Evernote's attention????? This is extremely irritating.

I just downloaded the latest Evernote upgrade and all of my data is wiped out. I've been using Evernote for years and now all my notebooks, etc. are gone on the desktop app and on the website. It's still on my phone app for now. The upgrade also changed my account status back to a free account when I have an upgraded account. Because I'm bumped back to a free account, I can't contact customer service. How do I get this fixed? Thank you, Angela Note: I posted this in the wrong category of Android Version 10 or above and couldn't find a way to delete it. My account is actually working right on my Android phone. The problem is on my desktop app and the website.

I just downloaded the latest Evernote upgrade and all of my data is wiped out. I've been using Evernote for years and now all my notebooks, etc. are gone on the desktop app and on the website. It's still on my phone app for now. The upgrade also changed my account status back to a free account when I have an upgraded account. Because I'm bumped back to a free account, I can't contact customer service. How do I get this fixed? Thank you, Angela