pinemeadows

Wow - I really didn't intend for this to be so confusing. Let me clarify: So I have tried both the web clipper in the menu bar AND (what I usually use) is right clicking on an image or selected text - neither works. And that does bring up a third (former) capability that no longer appears as an option: save selection.....it was almost always there with a right click. Of course there are workarounds - I manage to save items by using the Mac's Shift-Command-F4 but it's definitely not the same as using Evernote....which I am paying a premium $$$ for. Support said this was a known issue. Does anyone here have this??? I guess the only option is to do another ticket.

Sorry I'm posting in the wrong forum. Wish I knew how to move this. My ticket number is Ticket# 3567664 - and dated September 22. Two different people responded and said it had to be passed on. I've never heard another word. In one of their responses, he/she said that this was a known issue. Is everyone just waiting for this to be fixed? Their workarounds for this also do not work - instead of using clip image, I was told to do a screenshot. Well, neither one work so now what? I've updated both my OS and Evernote so I'm in Version 10.49.4-mac-mas-public (459555) Editor: v161.2.19948 Service: v1.61.2 © 2019 - 2022 Evernote Corporation. All rights reserved I would be eternally grateful if someone could fix this!

I have had this issue for a couple of months. Opened a ticket but he/she said they couldn't fix it and would send it up the chain....at which point I'm guessing it disappeared completely. Here's a pic of what I get when I save an image: massaman-peanut-noodle-soup That is absolutely worthless to me. It can't be opened - I can't do a darn with it. When I save a screenshot, it magnifies a portion of the screen and doesn't ever get the entire selection, so again....worthless. Here's the back story: I'm on a Mac which I just updated last night to the newest OS But these problems happened long ago. I have updated my browser and anything else that appeared to need it - web clipper, etc. I have NOT installed any new software. I am so frustrated. I am a paying customer and have been for years, but its value has diminished to me and if I could find a similar software/app, I would be long gone...refund in hand. These issues are apparently significant only to me since I have never heard from EN again.

This is getting tiresome. I don't even get a response from Support anymore.

Since I appear to be at a dead end with this, and have never heard another word from tech support, does anyone have a phone number to call so I can get help with my so-called premium account??? I did find one with Google's help, but apparently not a valid one. I really do need to get this working again. Thanks!

Mac - Version 11 etc. Evernote - Version 10.43.7 Clipper - 7.26.2.405-c285942 Firefox - 104.0.2 Have the same issues with Chrome tho....(updated today just to check). It doesn't matter if I right click on the mouse, or click on the clipper in the tool bar. Not getting results at all now with screen shot or image. The only thing that works is "full page". Again, tried to save "clip image" just now...same outcome.

I'm on Version 11.2.3. I have tried selecting the clipper in the toolbar and I also have tried right clicking on the mouse, and selecting what I want in that menu. I get the same results with either method.

I notified tech support and they were unable to resolve thus far. I thought she said she would send this to the next level or something similar, but now I do not see her post saying that. I have used EN for over a decade so I'm quite familiar with how it works. Lately, it will NOT do a screen shot, nor will it clip an image. I get parts of the screen for everything, nothing is ever complete. It also appears greatly magnified, the little bit it does save. It saved the "full page" until this morning - now it saves nothing at all. I'm pretty frustrated with the lack of answers regarding this issue...and why would it be getting worse?????? I'm on a Mac. Have the latest version of both the Clipper and EN. Any ideas? I guess I will look around for some other software....

When I open Evernote on my ipad, this message is at the top: Importing xxxxxx.pdf' and underneath that "13 clips remaining". The sync icon is spinning. It NEVER completes. I don't even know what that pdf is, so I just have been clicking on the x to close it out....after waiting several minutes. This process/message does not pop up on my Mac desktop. It's getting annoying as heck and now I'm wondering what the 13 clips are! I would like to eliminate this, even if I do have to lose some clips, but how?????