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mkraft77

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Posts posted by mkraft77

  1. 34 minutes ago, PinkElephant said:

    https://help.evernote.com/hc/en-us/articles/218558068-Understanding-the-device-limit

    I would unsync devices in question. In the devices view in the account settings it shows when a device was used the last time. That may be a starting point - however I found the value for web to be unreliable. You have only a limited number of unsycs, so not too much try and error.

    Check your access history as well - if somebody else was able to enter your account, this will register as a new device. If this is the case, there is a completely different problem to be solved.

    Many thanks for that URL. Maybe I can figure out what's going on -- and what to do in response -- from that.

    I guess I can get rid of the 'Mac' that's noted as being from 78 months ago. That would seem to be the obvious choice, especially since I see that 'unsyncing' doesn't lead to any loss of notes, which is what I thought might or would happen.

    I agree that the 'web' "device" isn't particularly useful, but it does keep your account available in case you don't have your own hardware with you and need to access something in your account.

    • Like 1
  2.  

    26 minutes ago, Mike P said:

    If you look at your account details on the website it gives a list of exactly what devices are in use. Click on your user name at the top left of the screen and choose account information. V10 and legacy count as two devices which might explain it if you are using both.

    Thanks, yes I'd already done that (checked at EN's website). My Mac (i.e., a single device) definitely seems to be being seen as two separate devices according to the listing there.

    How can I figure out which "Mac" device EN is actually syncing to? I assume it's the one marked 'Current,' since the other refers to a date 78 months ago, which is presumably when I first created my EN account. I don't know how two identifies for the same device ended up being created. This issue is new to me, never ran across it before.

    I also wasn't able to check my EN version number -- that information wasn't available even when I was logged in to my desktop account, because the 'excess devices' error message blocked access to all features, including checking the version number. (Not a smart move, Evernote Team.) I may very well be in the other 'version' category (the older one).

  3. I've found myself effectively locked out of my account -- even after logging in – with no explanation of what the 'two device' maximum is all about. 

    I'm informed that I'm using 3 devices and need to eliminate one from syncing.

    My devices are described as:   Desktop / Mac / Web.

    Apparently, one of these has to lose syncing unless I upgrade to a 'premium' account.

    But how are the "Desktop' and 'Mac' two separate devices?  I'm using the Mac Desktop. That's one device, not two.

    This 'surprise' notification about an apparent change that's been made by Evernote is the strangest way to find out about 'new changes' in an app I've ever encountered.

    Especially with not having access to my account until I figure out what this new device limit is about in order to make 'the right choice.'

    *** Advice will be greatly appreciated. ***

  4. Maybe I'm missing something but I'm perplexed by all these posts, especially those urging Evernote to create a Clipper implementation for Brave.

    (Maybe it's because most of these posts are old?)

    Under the current Dev Build (BRAVE) there should, as far as I know, be no problem installing the Clipper because it thinks it's installing in Chrome. 

    Or is there something about the Clipper that makes it different from other browser extensions? 

    • Like 1
  5. 6 hours ago, DTLow said:

    To locate the database folderUntitled.jpeg.2f3d17b2c22192fcc01e7a03c6d8c9fa.jpeg
    On My Mac, I click on About Evernote, and press the option key
    A link to the database appears

    The database folder is named as a numer  nnnnnnn

    >>I've always assumed that with both 'web' and 'local' EN active, what's in one location should duplicate what's in the other.

    Macs have a complete copy of your notes, including Local Notebooks
    The Evernote Servers (web) don't include Local Notebooks

    Thanks, I guess the reason why Spotlight didn't find any is that the word 'Evernote' doesn't appear in any of those file/folder names. 

    If you needed to use the local EN files on your hard drive because the web was down, are there instructions on how to do that?  Or would they be available automatically just by running Evernote? 

    Also, does being able to access your 'notes' outside of Evernote require first converting them using some other app's native conversion methods, or are there other ways -- at least just to get to all of the 'text' in your notes (without first having to have them converted by OneNote, etc.). 

     

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