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Lesicaire

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About Lesicaire

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  1. Not sure what's going on at EN HQ but I have been downgraded to basic account just now when I do have a valid Annual Premium account that is valid until the 28/02/2021. That's exactly 5 months and 2 days from now! And all because of IOS v10 mess! Sorry for the rant again but this has been epic disaster days on my workflow and on my nerves for days now. I can't count the number of ticket I raised with pin point details info I did provide in order to help them troubleshoot the various issues I have been facing. One of which was related for some reason to have a EN Business account that I have canceled more than a year ago popping back in and getting mixed with my personal Premium IOS account. Notebooks of this EN Business account which I clearly requested to be canceled and haven't paid the subscription since got mixed up with my Personal account. Not sure why happened there. Courtesy of IOS v10. I did what I was trained now to do: raised Ticket# 3158962 and report the issue along others at the same time. First email I will get will come from EN Frontliner support keep my EN IOS open for 2h making sure that it doesn't locked and eventually it will sync correctly and thus resolved the issue with the EN Business notebooks. You all guessed what happened. Didn't work. A few days later got an email from Escalation team a girl named Ana P. telling me that she can't find any record that I did request EN Business account to be deleted. The account was "deactivate" apparently. I replied at the time there were no option offer on site to "delete" EN Business account anyway. Maybe this has changed now not sure. Anyway she will be glad to delete the account and make sure it doesn't get mixed up with my Personal Premium account. A day goes by. I started to have some syncing issue on my EN Windows yesterday. Couldn't sync for some reasons. Then I noticed this morning the syncing went through just found and checked the log event and could see EN Business account notebooks deletion entries. So I guess something has been done. Then just about 30 minutes ago I was just browsing the net reading a simple article about whatever and decided to webclip it as I do often on my laptop. Then a pop up comes up saying : I open EN and I realise I just been downgraded to Basic account. So now I have been asked to pay again for something that I have already paid for a year in which still valid. So this message is really for @Shane D. to ask him to have someone to correct this asap please. When asking for help because EN release IOS v10 not ready for the public, we the users shouldn't be going through to such difficulties. It's really not funny now. It never was. My support: Ticket# 3158962
  2. What is striking me is that it has been more than 5 days now since the release and there is nothing in the App store showing up so far. No version 10.0.1 or 10.0.2 or 10.0.3 etc to address the multiple issues that million of PAID users are facing now. Communication is disastrous and inexistant after CEO Ian Small being present during his “Behind the Scenes Series” spreading us with future of “Stability” and “good foundation”. Where is all that today? And more important: where is he when the ship is sinking!?! Is he not the Captain of the boat last time I checked? Or will he swiftly as most CEO do shift the blame on a poor coder in EN building who knew better IOS v10 wasn’t ready for prime but was push by management anyway because hey! that’s what management do: push from high up down to bottom because they can regardless. They stick they finger up in the wind and hope for the best. And when things go sideways as most of the time they surely do someone or some people down on the line will take the blame. And the management above will be quick to shift their anger towards the poor guy (or gal). Well Mr Ian Small sorry to say but you are indeed a very SMALL ceo. I rest my case.
  3. And another bug... (sad... very sad... What a mess Evernote...): Just attempted to insert a picture into a note. Well didn't work for me. Keeps looping for ages... then nothing. Just nothing. The picture doesn't show up inside the note. See below (after 37mn waiting): But it doesn't end there unfortunately. You would think I could get rid of the note that has been created right? Well hell no... The bugs demise needs to carry on a little further by not letting me deleting the newly created note as shown below: I did several attempt without success. The note is still there. But for some mysterious reasons it doesn't sync to the cloud server and stays locally. Not sure if anyone can replicate this. But this is definitely another bug. I can't believe this kinda things has not been tested...
  4. @Chris W @DTLow Nothing comes up on my side guys. Clipped two pages in Safari an hour ago. Just checked now, synced (IOS, web, Win and Mac) nothing. Could be a sync issue related. But it's definitely a bug.
  5. One more bug to add to the list: clipping on IOS doesn't work. Just tested it now and it doesn't send the the note to EN IOS or the the Cloud server.
  6. I had the same kinda problem as mentioned by @Jason Goldsmith but in my case EN loaded an old EN Business account I had more than 2 years ago which has been closed down. On top of that I have 22238 notes in my EN Windows client when in IOS it only shows 14630 notes. I did attempts a few things: > Sync EN Windows clients first which seems started syncing the IOS clients up to 500 notes more then stopped. > For the EN Business folder I couldn't deleted them directly but going to the notebook menu and selecting them seem to make them disappear (I had 300 of them so I had to do this for each one of them). The problem is it all came back anyway.... So I deleted the app. Force shutdown my iPhone /Restart the phone > download the app and for some reason my data are still cashed in the phone (despite deleting the app). So I am stuck... And yes @Shane D. I did open a ticket about all this...
  7. Hi everyone, I'm using 6.5.4.4720 version I think I find a bug with the "Save attachment" option. I have replicated on 3 different PCs with the same release and get the same result. When selecting multiple notes and try to save it on your PC as attachment it doesn't save anything on the PC. Can anyone replicate the same problem on their system and confirmed or not if this is only me or we all have the same problem? Thanks
  8. Just upgraded to 8.0.3 EN still asking me to enter my iTunes password. I'm on iPhone7Plus. Same problem for my wife on iPhone6sPlus.
  9. I have the same problem here on my iPhone7s+ and my wife as the same on her iPhone6s+. It keeps asking us to enter our iTunes password. And you're right when you wrote that hitting on "cancel" doesn't make any difference. can this being fixed asap please??
  10. How come we can't disable the google drive integration?? If I want to just be able to see a link instead of the thumbnails surely I should be able to do it. We have the possiblitiy to display PDF as a thumbnails or just as a attachement. Can you we an option similiar to PDF like this: Why not having "Allow google drive link displayed as a link" ? Can someone from Evernote Dev team tell me if there is a plan for this? Can't we not opt out from the Google Drive integration??
  11. Can someone tell me how to show google drive links as a link rather than as a thumbnails inside a note? Is there an option somewhere to disable the google drive integration?
  12. I just received an email from Evernote asking me to install Evernote_6.2.6.3383 version to see if it does fix the problem. I have installed it and will see if we still have the permission issue. As I mentioned on my Ticket# 1774397 this version do not seem to fix the notebook renaming issue (any notebook name change does not apply on my other EN Business collaborators windows client but does apply on their respective EN Web account). Can this being look at as well please?
  13. Just created now 5 new notebooks (EN Business - EN Windows Client v.6.2.5.3324) Before I sync my EN Windows client I can access ("Edit") the new 5 notebooks (all empty notebooks) When I sync EN Windows client the 5 notebooks permission get set to "view only" when the sync is finished. Checking EN Web Admin Console the 5 new notebooks have "Edit and Invite" permission at that moment. EN Windows Client has "view" only. In EN Web I change the permission to "view" then revert back to "Edit and Invite" for the 5 newly notebooks. Sync EN Windows Client -> Problem resolved. I can access (Edit) the new 5 notebooks.
  14. Sure @gazumped Ticket# 1774397 The person looking at my case sent me yesterday an EN Beta version build to address this issue (Evernote_6.2.5.3324.exe) Unfortunately it did not fix the issue. I created a newly notebook after installing the above version and sync EN. Before syncing I could access the new notebook. After syncing the notebook permission was set to "view" only. And there is still an issue with notebook renaming. My EN Business collaborators can't see the notebook that has been renamed.
  15. I have the same problem here. I have already open a ticket for it. I have a total of 110 notebooks on my EN Business I just had now 84 notebooks that was set to "view" only when on EN Web I have "Edit and invite" access setup on each one of them. This problem has started since the last EN Windows Client update. Two users of my EN Business have the same problems too. On a daily basis random notebooks on which they have "edit" permissions setup on EN Web have "view" only applied to their local EN Windows Client. Another issue since the last EN Windows Client update is the notebook name change do not apply on other EN Business users local client. I can see the name has changed on EN Web but this doesn't cascade down their local EN Windows client. Looking at their respective account from EN Web the notebook names have been applied successfully. When looking my other PCs which has EN Windows client install the notebook names changed do not apply on my other PCs. As I wrote above I do have a Ticket open for this. The workaround I have applied temporally to fix this is so is the following: Log on to EN Web Admin Console Go to "Notebooks" sections Ticked the box next to "Actions" -> This select my entire 110 notebooks. Click on "Actions" then "Share" Make sure all notebooks selected have "Can edit and invite" permissions setup. Add in the field "Search by name or email" my name Click on Share. When done I go back to EN Windows Client and sync. All permissions have been reapplied and I can "Edit and invite" again on my 110 notebooks. I would like to mentioned that I am the only Admin of my EN Business account.
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