herosora

A week ago, on 13th December I wasn't able to log in to my Evernote account. When I put my log in details it said that my account has been deactivated. I actually wanted to cancel my subscription but since I couldn't log in, I was unable to. I raised a ticket '3425186' and received an email on 16th December that they are still working on it. On 17th, I was billed for annual business premium fee. On 19th I tried again and was able to log in so I cancelled the subscription right away. I also created another ticket that I wish to get a full refund and want to know my account was deactivated. And sent an email to compliance@evernote.com Does deactivation of account occurs often in Evernote? Will I be able to receive a full refund? Thank you.