Hey Evernote team,
I'm a long-time paying subscriber and I like your product a lot (despite all the criticisms, you've built and grown a great app).
My one grip is that I cannot export and backup my notebooks and notes into permanent, durable, open formats like TXT, MD, RTF, or PDF files - having only your proprietary ENEX format and HTML isn't enough (for Macs). This seems like an easy problem to fix - can you add this to your roadmap? Also, I should be able to backup my entire account and multiple notebooks - right now I can only back up single notebooks, which is frustrating and time-consuming.
I really want to stay with you all for a long time - however the irony of not allowing me to export and save durable data in open file formats may actually cause me to leave.
Thanks for listening - ignore the noise from random web critics and please pay attention to what your paying customers want.
Arun