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Boatguy

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Posts posted by Boatguy

  1. My support ticket ran it's course and resulted in the support person reporting a bug.  They re-indexed my notes on their server, uninstalled, reinstalled, downloaded all notes, etc.  Each time the total note count on various platforms diverged as soon as their was some activity.

     

    Even more disturbing yesterday was another user sharing one of my notebooks was not in sync with what I was seeing.  I had deleted a note but even after multiple syncs it was still shown in his copy.  And that user was a continually connected desktop, not mobile.

     

    EN simply can't be relied upon at this time to sync properly across multiple platforms.

  2. One thing that isn't often realised is just how hard sync is, it's really really hard to get it to work 100% of the time for a whole bunch of reasons.

    Yes, it's a hard problem; which was solved about 30yrs ago by a variety of enterprise class distributed databases.  EN just hasn't figured out how to re-invent the wheel.

     

    These are the most recent results from the ticket I created and my exchange with support:

    ***********

    1.  I deleted the shortcut which did not displaying properly on the web client and it disappeared.  I added it back, and it’s still blank.  Attached are screen shots of the web and OSx native clients. [sorry these aren't pasting into the forum].  The web client does not seem to be a good benchmark for what should be on the iOS clients.

     
    2.  The note counts are a moving target because I’m using these various clients and some of the data is in shared notebooks.  The numbers are constantly shifting and the various devices are never in agreement.  As of tonight, after several page refreshes and manual syncs, the note counts are:
     
    Web client:  583
    OSx client:  1,152
    iPad:  558
    iPhone: 558
     
    There are not sub-totals for each stack, only for each notebook.  There are far too many notebooks (107 per iOS client) to do a bottoms up comparison to figure out where the discrepancy is located.  Since the delete / reinstall, many iOS notebooks say “0” notes until I view them.  This is with “Download All Notes” in a Premium account and after multiple manual syncs.  Why would the iOS client display “0” when there are notes in that Notebook?
    • Like 1
  3. In response to the ticket I created, support asked further questions.  In less than 24hrs since I did the delete/reinstall on the iPhone and iPad, they have diverged with respect to storage and number of notes, and neither agrees with the number of notes reported by the web client (support's benchmark).  And this is with both devices having had continuous access to the server in the last 24hrs.  I haven't even ventured into the world where they are disconnected for a period of time.

     

    Once again, do not rely upon your mobile.

  4. Further update.  I went through the delete / re-install process on my iPad.  Good news and bad news.

     

    The good news is that it came out with the same storage as my iPhone.

     

    The bad news is there is no way to know if either of them actually has all the notes and attachments.  Further, since I previously did the delete / reinstall cycle on both devices within the last three months, and they were out of sync by over 1GB of data (difference between iPad and iPhone) EN is clearly not capable of keeping a remote device in sync with the database.

     

    Do not rely on your mobile device to have all your notes and attachments.

     

    A ticket has been submitted.

    • Like 1
  5. I think it's interesting that the users formerly known as Evangelists have added no useful content to this thread, only comments about comments and most recently a not so veiled threat to shutdown the thread.  So ignoring those users, here is some actual content:

     

    I ran a test and here are the results:
     
    iPhone 5s, iOS 7.1.2, EN 7.4.2.310718
     
    EN storage usage before deletion:  876MB
     
    Deleted EN
    Rebooted iPhone
    Reinstalled EN from App Store
    Logged in
    Premium > Offline Notebooks > Download all Notes
    Connected to Power and WiFi
    Completed sync - Offline progress bar is not showing
    Forced Manual Sync which completed immediately
    Storage usage: 1.5GB
    Set phone to “Airplane Mode"
     
    In my inspection of random notes with attachments (virtually all are PDFs), all of the attachments were accessible.  So after a clean install EN appears to have properly downloaded all notes and attachments.  However, this begs a few questions:
     
    1) Why were some attachments not previously available?
    2) Why did the storage used jump by 600+ MB?
     
    This goes to my point of the syncing of attachments being unreliable and the problem experienced by the OP.  Clearly not all attachments were on my iPhone, about 600+ MB worth.  Presumably attachments which were added piecemeal since the last install of EN.
     
    Yes, there is a ticket on this so it needs no further comment from the users formerly known as Evangelists (who for the sake of users looking to solve a problem should consider deleting their posts to reduce the "noise" in this thread.  This posting is for the benefit of users who may have a similar problem so that they can know they are not "holding it wrong" per Mr. Jobs.
     
    ** Update
     
    On my iPad Air, iOS 7.1.2 and EN 7.4.2.310718
     
    Evernote usage is 1.9GB
     
    So something is still not right...
  6.  

    Further, I'd like to see those attachments pushed to my remote device, perhaps with a "WiFi Only" option.

     

    Hi Boatguy, you do know there is a "Synchronize on WiFi Only" setting, right? Just checking. You might just be saying above that you would choose that option (that you know you have) if all notes were really downloaded. That's a little unclear to me. Probably you did know that already... but the reason it occurred to me to ask, is that when people have switched on that option, they assume they can see/ download the contents of their notes that they open when they have a 3G/ 4G, EDGE, connection. That is only possible when that option is switched off.

     

    Yes, I'm aware of the sync with WiFi only, and the need for notebooks to be synced, not local only.

     

    Your #3 is a good point, not relevant to my situation, though may have been to the OP.

     

    Your #4 is essentially a work around to force the attachments to load before you depart.

     

    Perhaps I misconstrued the OP's problem as it matched my own.  Perhaps the OP did not have the his mobile device to sync via cellular data, or worse, put the ticket in a "local" notebook.  If he reappears perhaps he will clarify the situation, but he seemed to know what he was doing.

     

    My own experience is that Offline Notebooks do not download attachments in a reliable manner.

     

    I've opened a ticket on this.  I'll delete EN from my iPhone, reinstall and follow the procedure which should theoretically cause all notes and attachments to download.  When it has finished, I'll hit the sync again for good measure, let that sync finish, then put it in "airplane" mode and see what is actually available in EN.

    • Like 1
  7. The problem was that I wasn't looking at anything :)

    Indeed that wording is there. I don't see any reason why that shouldn't work as described, except if the user doesn't give the application adequate time to download the notes, doesn't have adequate space for the notes on their device, or a glitch occurred.

    I use a couple of offline notebooks regularly and have never encountered an issue. While only an anecdote versus an anecdote, my impression of the feature is in line with how the feature is described.... Granted I've never used the "download all notes" setting because doing so would obliterate my phone's storage, so I can't speak to how that exact feature works, though from the looks of it, that feature is identical to individually enabling all notebooks to be offline, so it can't really be that different, can it?

    Denying the feature exists only undermines your credibility.  If you can't speak to the feature, then don't.  Being an "evangelist" (definition: • a zealous advocate of something: he is an evangelist of junk bonds.) is not the same as being an expert.

     

    The feature does exist, it's reasonable to expect it to download all notes AND their attachments.  I have 20GB Of free storage and the phone has spent numerous nights plugged in and connected to WiFi.  Perhaps as you suggest a "glitch" occurred, also known as a BUG and part EN's notoriously poor QA.

  8. Yes, it happened again. And this time it really screwed things up for me. I was going to a concert. Had bought ticket online in advance. HAd ticket as a Note in Evernote. Coming to the entrance to show my ticket from my iPhone and… zas! The note is there but its content is something completely different. Anotehre note is showing. No ticket!! Restart Evernote. Restart iPhone. Nothing helps. The concert will start anytime….. I bought another ticket. And lost my reserved place. And my dining table. 

     

    This is a very real problem.

     

    The "Download All Notes" feature for Premium users seriously mis-represents the actual functionality (a common theme at EN - over promise and under deliver).  It stores offline anything that you have accessed on your device, beyond that you just get headers.  The setting should be named "Download All Notes Headers" and there should be another setting that actually downloads all the notes AND the attachments.  Further, I'd like to see those attachments pushed to my remote device, perhaps with a "WiFi Only" option.

     

    I frequently have large attachments that I share with others and want to access when I'm away from WiFi.  I don't want to wait while a 30MB drawing is downloaded over LTE, or worse when I don't have a good data connect at all.

     

    It's time that EN delivered on "Download All Notes".

  9. My small group is collaborating on a large project. Evernote is great for providing a central repository, but very tedious in the amount of hand holding required to keep it working. The list of individual notebooks is daunting and not even grouped by Stacks in the Sharing dialog. Three features would make it much easier:

    1) Shared Stacks

    Let us specify that a Stack is shared and then when notebooks are added to that Stack they automatically have the same sharing properties (and list of members) as the Stack. Shared Stacks propogate their properties to all Notebooks in the stack. And it would be nice to be able to have it both ways, so that when the sharing settings for a single Notebook within a shared Stack are different (maybe an individual, or a particular Notebook is read only) could be tweaked without requiring abandoning the entire Shared Stack settings. Just have the Shared Stack settings be the default for the Notebooks within, while preserving the ability to modify each Notebook individually. And in the Sharing dialog, please group the Notebooks by Stack.

    2) Mobile Stacks

    This is simple enough and pretty obvious. Stacks need to be displayed on mobile devices, iOS in my case. Losing that level of organiziation requires naming conventions (crude) to overcome. Just give us the Stacks we've already created.

    3) Offline Notebooks

    The "All Offline" setting should not need to be set every time I add a Notebook. All Offline, means "All", not just the ones that were there the last time I pressed the button. New Notebooks inherit that setting. Very tedious to have to go to each iOS device every time I add a new Notebook.

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