Donnie L.

The issue has been resolved. Thanks for the help flagging the issue. Glad I made a bit of noise on this forum. That got things moving after waiting 17 days with no resolution after submitting a support ticket. Evernote said that I was incorrectly charged for both an annual personal plan and an annual business plan at the same time. They were able to issue me a refund and subscribe me to the annual personal plan.

Evernote support just reached out. Thanks for the help getting their attention. We'll see if they can fix this issue.

Most businesses are slammed over the holidays. Mine included. I think we can all agree that 17 days for a pending billing issue request is absurd. Thank you for flagging my post. I appreciate the help.

And not that this matters, but my wife and I have been paid by Evernote over the years for creating videos and tutorials for their social accounts. We actually teach a class on going paperless with Evernote and have had more 10,000 paying students since 2014. https://abbyorganizes.com/products/paperless-made-simple-course I'm only mentioning that so it's clear this isn't something I've done to mess things up. I've literally never had a single issue with Evernote until this recent billing issue. I've never had the need for Evernote support until now. But I'm just shocked something can be ignored for 17 days. Donnie

My ticket number is in the original post. Here it is again: 3800456 Thank you for the help. Donnie

I submitted a support request related to being charged $317 for my annual personal plan. It's been 17 days and I haven't heard from support. So contacting support (even with legitimate billing issues) is kind of like tossing dust into the wind at this point. The lack of customer support is astounding. I've been an Evernote user for 10+ years and have never needed to contact support until recently. I didn't realize how broken the system is and and how customers are completely ignored.

I posted on here as well with a payment issue. I submitted a support request but it has been ignored for 17 days.

Hello, I am posting here because my support request (3800456) has been ignored for 17 days. Because my support request has been ignored I was incorrectly charged $317.98 for an annual subscription to the personal plan. Here's what happened... I received an email in December letting me know that my Evernote plan (Personal Plan) would be renewed at $317.98 on January 8th. This is obviously the wrong amount so I logged into my account and looked at the billing section. I wasn't able to change plans or correct the issue with my account. I would just receive a red error message that instructed me to contact support. So I did. A few weeks later someone did respond to my support request. They told me they didn't know what the system was going to bill me $317.98. Instead of fixing that issue they told me to cancel my account and then re-subscribe to the correct plan with the correct billing amount. I tried to do that but I received the same red error message that told me to contact support. So I tried to contact support again numerous times and I've heard nothing. I've been an Evernote user for more than a decade and I have nearly 10,000 notes in Evernote. This is the only support request I have ever submitted. This lack of customer service for even urgent billing issues is astounding. Can someone from Evernote please help me. It's been 17 days. Thanks, Donnie

Same issue. TCL. Everything updated. This is getting ridiculous.

It's been days and this issue is still not resolved. Android users can't add anything from their phone to Evernote. Scanning apps no longer work. Clipping and sharing articles no longer work.

It's been days and this issue is still not resolved. Android users can't add anything from their phone to Evernote. Scanning apps no longer work. Clipping and sharing articles no longer work.

The new app is almost completely unusable on my 2019 MacBook Pro. I double a click a note to bring up the full window and I have to wait a full 5 seconds for the note to populate. And that's just a text note! My notes that have PDF files sometimes never show up in the preview, or if they do it can take up to 20 seconds. How is it possible they released this version? The new design looks nice I guess, but none of that matters with terrible performance. I've been a paid Evernote customer since 2012 and for the first time ever I'm looking for alternatives. It's just unacceptable.