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Posts posted by Ulagu

  1. In outlook when you "reply to" a message or "reply all" to a message, it captures who the email was from and who the email was to, including CC fields.


    If you add new emails in the cc: or message field, it would not capture the added recipients information.


    I'm not familiar with Zimbra email.  You may want to inquire on their website or support number regarding capturing email headers in a reply.  I actually did a lot of searching this weekend to find any sort of workaround, for any client, and had no luck.  Headers where hidden to remove exactly the type of information you want to capture, among other reasons.  It's a bit of a catch 22.


    You can always copy and paste your clients emails at the bottom of your response.  You could update your signature to look like this so it's not as obvious.



    Thank you,



    Working Guru and Awesome Person

    Thinking Bright Group


    (555) 555-555


    email recipients:


    After "email recipients" you can then copy and paste each persons email.  It's not perfect.  It should only add 10 seconds or so to each email and you now have a system that meets your needs.  Hopefully Zimbra can help you further.

  2. If you use the forward option here are the Pros and Cons:



    • The header automatically shows up in your email body.
    • Each person associated with that email has their email address listed in the header.  
    • The date of the LAST email sent is associated with the email message.


    • You have to remove the FW: and add RE: in the subject line Manually
    • If a customer(s) sends a message on Monday and you respond by forwarding the message on Wednesday, the header date will be from Monday not Wednesday.
    • You would need to copy and paste each person listed in the header to the TO: and CC:  fields.
    • If you have to add another person to the email, that was not on the message you are forwarding, it will not show up in the header.

    Unfortunately, forwarding a message only gives you header information about who was originally on the email and the original date it was sent.


    I'm not really sure I have a better work around for you.  In order to get current and correct information each time you send an email, the EN server would need to capture and display header information.   I don't represent EN; however, I am not aware of this being an option.  If you are premium member you can always open up a support ticket and inquire. if you do, please share.  It's a pretty cool idea.


    Depending on your email client, it "might" be possible to script a client side rule that automatically puts the current date and who the email is being sent to in the email message body.  To be honest, I'm not even sure how to go about doing something like that but it's the only workaround besides forwarding a message that I can think of.

  3. Thanks Garnold.  


    In your example a typical email note would be the following:



    Subject:  RE: Widget Pricing

    Dear Jon Doe-


    Thank you for asking about pricing.  I have provided what you asked for below.


    1) Widge A: $10.00 per unit.

    2) Widget B: $5.00 per unit.


    Thank you Mr. Doe,





    In this example your note title is "RE: Widget Pricing" and the email body is the note content.


    Now for the headers.  I'm assuming you want the customers email address etc?  like the following example.



    Subject:  RE: Widget Pricing


    From: Garnold <garnold@widget.com>

    Date: Fri, Sep 13, 2013 at 3:09 PM
    Subject: RE: Widget Pricing
    To: Customer@buymystuff.com


    Dear Jon Doe-


    Thank you for asking about pricing.  I have provided what you asked for below.


    1) Widge A: $10.00 per unit.

    2) Widget B: $5.00 per unit.


    Thank you Mr. Doe,




    Is the above example containing the header information what you would like to see?

  4. Garnold-


    When you forward the note are you using the following method in the subject line?


    Title of Email or Note !tomorrow @Email #tag1 #tag2

    • Title of Email or Note subject: What your note will be called
    • !tomorrow: Sets a reminder for tomorrow.  Ignore this if it is not needed.
    • @Email: The name of the notebook you wish to associate your email with.
    • #tag1 and #tag2:  Any tags you wish to associate with your note.
      • If you do use the !, @, # sybols, they must be in that order.
      • You can always ignore the !, @ and #  symbols and the note will go directly to your default notebook with the Title being your email subject line.


    What are you referring to as the Header?  The subject line of your email dictates what the note name is.  The body of your email dictates what the note content is.


    I realize I'm being a bit redundant.  I'm trying to define the issue a bit better to help you solve it.

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