Lavenderchartreuse

Yep. The initial information was different because the "mysterious additional account" was created years ago. I'd had two accounts for years without knowing it. So when asked what recent steps I'd taken to find my information, nothing made sense. I was sure I hadn't started a recent new account by accident. I just didn't know I had created one years ago. I had login info for one account, and all my notes on another account. My computer automatically logged me in to put notes in so I had no way of knowing that the login information I had was not connected to the account I was actually using. When I tried to login manually, I ended up in an account where no notes were present. I sent a message to Evernote that they should consider making it more obvious on signing in that you have more than one account, especially since this happens to a lot of people. I had no idea I had inadvertently created a second account. Thanks again for your help!

Thank you for everyone's help. Here's what I did to fix it: 1. I signed in to the web version and it was empty. So all three of my devices were empty. NOTE: Earlier, when given the advice to sign out of one device, I should have been told that the one device I should keep is the WEB, because that's where the missing notes are likely to be if my phone and desktop are blank. In my case, all three were blank. 2. I signed up for a paid account for one month. 3. I opened a chat with an agent. He said I DID have two accounts. How could that be, since I was using sign in information I'd had for years? Here's how it happened: 4. I figured out that I had started an account years ago with one email address. This is the one that I started adding all my notes to. 5. A short while later, I THOUGHT I changed the email on the account, but I had inadvertently started a new account. When I made the change, I wrote the new email address in a fresh password book. 6. As I continued to add to my notes and books, I was automatically signed in. I THOUGHT I it was signing me in with my newer email, but it was actually signing me in with my old email. This happened over the course of several years. 7. When the update happened recently, I was asked to sign in, so I pulled out my password book and used it to get in, but found nothing was there because I had never added a note to the account attached to the newer email. By this time, I had no memory of having the older email attached to the account, and I had password information for the newer email in my password book, so that was why I was so confused. I had two accounts, but had created them both years ago without knowing it. 8. I figured out how to sign in to my old account, and found my notes! 9. I updated it to the email address I thought I had all along. 10. Then I cancelled my subscription to the evernote paid version. So it cost me a few bucks to figure it out, but it was a lot faster way towards a solution. 11. I sent a message to management asking that they make it MORE OBVIOUS when people have more than one account. There are a lot of people having similar experiences to mine and it makes one feel unsafe to have their information disappear. Obviously, their "update" and their "change your email address" procedure is also flawed if so many people are finding themselves with new accounts. Something is not set up logically. Thank you again for your help. I posted this follow up so others can find answers. I truly believed I did not have two accounts because it happened so long ago. So when people said "you probably have two accounts" I said "nope, I'm using the same email address and password that I set up years ago." Obviously I was wrong. Thank you again.

Okay, thank you gazumped and PinkElephant! That part of the problem is solved. I have logged out of the web based version so now I only have my cell and my desktop. Yay. Now on to the REAL problem...how do I get my data back? I confirmed that the log in information I used is the same I used a looooong time ago, so the information should all be there. In other words, I did not inadvertently create a new account when I updated to the latest evernote. As I also mentioned previously, there are no notes in mac trash or evernote trash. What is my next step please? I'm sure I'm not the only one having this problem. Thank you for any help you can provide.

Hello, I have a mac OS 10.15.7. I have the free version of evernote. I was recently prompted to download an updated version of Evernote, which I did. Today I went to use it and it asked me to sign in, which it never does. I looked up my sign in information, and got in, but NOTHING is there. No notes, no notebooks, nothing. So I went online to see if it had to be "connected" in some way to my online account to get my notes back. When I signed in online, it said I had to choose two out of three places to access my account OR I had to upgrade my account. Apparently, the options are 1. My Mac, 2. My iphone, and 3. The Web. I didn't want to make a choice because I thought it would mess things up more, so I signed out. As I said, I originally signed in on online because I thought it would "sync" to my mac and recreate my folders/notes. I have yet to figure out how to get access to my notes. I saw someone else had a similar issue after updating, and someone said that they had probably inadvertently created a new account. This could not be true in my case because I signed in with my old password information. I'm on the edge of panic here because my notes are important and I have to get some work done. I just discovered that I'll have to pay to get anyone at evernote to help me with this. I looked in my mac trash and don't see anything. I'm unable to look in my evernote trash because it is pressuring me to make the decision of which two devices I want access to. Anyone have any ideas of: 1. How to get all of my data back on board? 2. Which of the three places are safe to un-enroll in (web, mac, iphone)? (I don't really use it on my iphone, so that may be the best option...???) Ugh. Thank you for any help you can offer.