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Mary R

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Everything posted by Mary R

  1. The support person with whom I was speaking said he was passing it on to the developers. That was 4-5 days ago. Haven't heard anything since. I think I was right to try the forums instead of support. If anyone reads this far down I could really use some help from the community in working this out. To recap: Restored my entire Mac computer (incl. my Evernote database) from Time Machine. Roughly half of my notes were devoid of any content after the restoration. The titles were there, but there was no content window for the note, and they appeared as "locked" (with a little padlock in the upper right of the note). This happened to online and offline notebooks, and to notes with every kind of content (text only, images, PDFs, word documents, etc., etc.). The online notebooks ended up fine after a sync, as their content got downloaded (or were synced to working versions; I'm not sure) The local notes remained empty, and now I'm missing several hundred notes. (Over a thousand, actually.) PLEASE HELP!
  2. Thanks JMichael. I will do that if I get the broken local notes back. Though, I'm losing hope that I'll ever recover them. I'm pretty disappointed, as there were hundreds and hundreds of them. (And they were important notes that I don't have elsewhere.) I'm so disappointed that the software could leave my notes so vulnerable, despite having a full backup of my machine. I just don't understand why the Time Machine backup wouldn't be enough. Shouldn't all of the information be preserved using a Time Machine backup? Including all of the content/attachments/etc. in the local notes? (Everything else handled this seamlessly.) When restoring a backup, why is it that some of the (non-local) notes needed to be synced and redownloaded from the servers? Wouldn't that all have been on the local machine, which was fully backed up? Obviously notes that had never been downloaded, etc. etc., would need to be downloaded after a restoration, but anything that had once been synced, all of these notes and their content were located on my hard drive, accessible offline. Shouldn't that exact state be replicated in Time Machine and restored in that same state? (And if the fix for the non-local notes is that they need to be redownloaded, what do we do about the local notes? Does the software think, wrongly, that they need to be redownloaded, despite being local and so not synced to the servers to begin with?) If I could have a conversation with someone about how this is actually working, I might be able to work out a way to restore these notes.
  3. Okay, ticket submitted. To be fair (to support), I'm relying on my experiences with support from a number of years ago and haven't really followed through on recent support requests because of that. I'm going to do a (fourth) restoration of my macbook, since I've been trying a number of things in the hopes of getting it working. That way, it'll be in the condition it was in when it first happened when support gets back to me. And I'll keep evernote offline, so I don't risk my online notes getting corrupted by bad offline versions.
  4. New (related) question: Has anyone seen local notes that are locked (with the little padlock symbol in the top right corner) and that say "Note Syncing. You can edit this note as soon as it's done syncing." Given that they are local notes, syncing doesn't apply to them. (This is happening, also, to the notes that aren't in local folders for which the content is missing, but I suspect that if I figure it out for the local notes, I'll be able to figure it out for the others as well.)
  5. Thanks for the quick reply. Yes, I'm a premium user, but have had very little success with support in the past few years for any problems I've had. (When I have gone through the laborious process of stripping my logs of personal data, it's often resulted in either a dead end or support just no longer responding once it gets past what I figure are the typical problems.) I'm hoping that if I rely on the highly-informed users who have pulled themselves out of these kinds of messes, I'll have a better chance of recovering my lost notes.
  6. Good morning, I restored a computer completely from a time machine backup that is about 3 weeks old. After the restoration, HUNDREDS of my local notes are without content. They include notes that have attachments, notes that are text only, new, old, recently updated, not recently updated. There is no rhyme or reason to which notes are blank and which aren't. They appear in the notes lists along with all of the other notes, and they still have titles (some have thumbnails of a generic pdf, if there was a pdf, but not all that had a pdf do) but when I click to view them or when I open them, they are utterly blank. They don't have the usual "click here to edit"; it's as though that entire section had been cut out. It can't be edited, and it can't be viewed. I've left it run for days, I've tried everything you could imagine (moving the notes, deleting all of the other notes (offline, of course) to see if they would eventually index (and then re-restored the time machine backup again after that), I've searched the library/.../ accounts/... folder that usually contains the attachments have have had no luck. I am terrified that I will not be able to recover these notes. Some of them are extremely important to me. So far I've lost hours trying anything I could imagine and searching forums, but I would be fine losing another dozen hours if it means getting my notes back. I've searched for the missing pdfs using the finder's search in the library in the hopes that would point me to the location of the other missing notes, but nothing. It's like they never existed... except they clearly did, as their titles are still there. I could use any help those of you with experience with this could provide to try to recover these notes. Thank you for any help you can provide,Mary
  7. This links to the 2013, and it's unclear to which entry you're referring. Would you say a little more, please?
  8. Email the note to yourself. Nearly every mail program or webmail site can handle basic text formatting and so you can use it to properly handle the copy/paste part of your notes. It's an extra (and annoying) step, but it's better than having to fiddle with everything after you've pasted the mess evernote sends to the clipboard.
  9. BurgersNFries, the issue for me was definitely not that the notes were being edited in too many places, unsynced. The notes from which I lost content were notes that hadn't been updated in many moons (but that I'd seen recently, and were fine). The attachments simply got removed. It's all the more frightening to me that it ~wasn't~ a recently changed note because I worry that other important attachments have disappeared / are disappearing without me knowing it and, seeing as I haven't worked on them recently, finding their content would be impossible.
  10. I've found a way around this. If you email the note to yourself, the program/site that receives the note usually ~can~ handle the line breaks correctly upon copying to the clipboard; so you can copy from there and then to wherever you wanted to paste it to begin with. Not an ideal solution, but something to use while waiting for better text editing.
  11. This has been a major barrier for me being able to use Evernote to create text (as opposed to just storing it for filing). The reformatting required when pasting from Evernote is really quite cumbersome. This is a very basic function that is so broken that it is unusable. I'm finding these kinds of things are getting progressively more disappointing.
  12. I agree. I strongly dislike the new view. I tried to get used to it but it has lost all of the usefulness of having quick visual information from larger pictures, and only so we can have the first few words of the text appear in the card view. The lines are completely pointless and only serve to clutter things up, and I have no use for the date and time (though I can see the usefulness for others... and that wouldn't be a large "expense" to the real estate for images if it stayed). I've been disappointed with the appearance of the iPad version and was looking forward to them being similar. I never thought the change would be in the direction of making the Mac version look more like the cluttered iOS version though!! What a disappointment. For those of us who use Evernote to collect notes that include images, these teeny tiny new thumbnails whenever we're foolish enough to add any writing at all to the bottom of a note with an image in it make it look very uninspired. A potential fix (for me, anyway) would be to have it set up so that if an image is the ~first~ thing in the file (i.e. before any text), then the thumbnail takes up the whole card, the way it does if there isn't any text at all. Of course, losing the pointless cluttering lines (Why would they be there in the first place?) would also be a bonus.
  13. Hi there, Any update on this? It's been two weeks and this bug is really disruptive to some of the Evernote habits I'd created. Like Dan said above, this is a daily workflow issue. (The Mac version contains so many disappointing bugs like this (in comparison to the PC version. Why?)
  14. I've had attachments disappear (leaving only an icon for a broken link) several times in the last 12 months (over many different upgrades/versions of the software). Has anyone else noticed this? Additionally, just recently I had a look in my trash folder because it appeared to have notes in it. This was odd as I nearly always clear it before I close a session in which I've deleted notes. There were a number of notes from a single folder that had been moved to the trash which I ~absolutely had not deleted~. I've seen rumours of this elsewhere on the web and it seems to be something that happens to people using the iPad version. There is no way I could have deleted those notes as I would have had to do it one by one on the iPad (and would most certainly have remembered doing that!) or selected all of them in the windows client, and I hadn't been in that particular notebook in days. I'm starting to become quite nervous about the long-term safety of the notes I keep in EN. Data redundancy is all well and good, but if something breaks (such as an attachment or self-deleting files) and you have the misfortune of having a sync happen or clearing your trash before you notice it, you lose attachments or notes you didn't even know were at risk! The last attachments I lost were medical records that can't be recovered elsewhere, and the self-deleting notes I nearly lost were EXTREMELY important notes from a work folder. I'm not sure if others are experiencing this as well and would really like to know b/c if I need to keep a backup of the notes I'm keeping in (and therefore backing up using) EN, what exactly is the point of having EN? Are there others experiencing these problems?
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