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jptl

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About jptl

  1. I had a data loss issue that I'd attributed to a glitch in Evernote's Pre platform. Turns out that it was most likely my Mac Powerbook that was causing the problems. I discovered that the problematic notes that suffered data loss and wouldn't display the contents/text when opened had an Update date of 1969! I strongly believe that this date came from my Powerbook. This is the date that Mac PB (& others) defaults to when the battery becomes fully discharged and the backup battery is too tired to retain the date/time. The only thing I can figure is that I had worked within a specific note/notes on my Powerbook after recovering from a complete discharge, but prior to Apple Time resetting the date & time (by getting onto a network). This made the Update date earlier than the date at which the note was created. Impossible, and therefore likely something that would corrupt a note. Interestingly, these notes opened fine from my Mac & Windows 7 desktop, but not my Pre. I copied the contents of the corrupted notes, created new notes and pasted the contents into the newly created notes. Then from my Pre, I deleted the corrupt notes. I believe that the data loss came about when I messed with the Pre trying to recover the notes prior to discovering this date issue. I don't know what I did, but I did something that forced all changes to the notes that I'd done from my Mac and my desktop to default back to what the Pre had last synced to. That's all water under the bridge. . All seems to be fine, and I chalk this up to user error & not a glitch in the Pre/EN platform...at least in my case.
  2. I think I figured this one out! After looking into this data loss in more detail, I noticed that there were two pre-existing notes that I'd been working with over the time period that I'd noticed the data loss; and most, if not all of the data loss was contained in these notes. I'd been using EN on my Pre2 & a Mac Powerbook as I traveled. Furthermore, these particular notes seemed to be unstable on my Pre in that sometimes the content/text simply wouldn't appear when opened. No problems bringing them up on my Windows or Mac platforms. From my Pre, I delved into each note a bit more and noticed the little green "Details" tab that appears in the right corner of note window. I prompted the "Details" drop down and discovered that the "Updated" date was earlier than the "Created" date. In fact, it was 42 years earlier! Apparently updated in 1969. I believe that it's more than just a coincidence that 1969 is the date that a Mac Powerbook defaults to when the battery dies and the backup battery is too weak to hold the date until a recharge. I was traveling in Arizona & was using my Mac a good bit during some of the earlier data loss. I have to imagine that after powering the PB back up after a complete drain, I must have modified some data in EN before I got on a network and the date was reset to Apple Time. My guess is that when the Mac synced EN, the 1969 date stuck as the Update. I also have to imagine that an update that occurs prior to the date at which the note was created wreaks all kinds of havoc with EN. I copied the content of both problematic notes, created new notes and pasted the content into them. I then deleted the old notes using my Pre and all seems to be fine. I'd therefore chalk this up as user error & not a glitch in the Pre/EN platform or compatibility across platforms - at least in my instance. I'm back to having faith in this product as well as the sense of community here on the forum and will likely be upgrading to Premium.
  3. I think I figured this one out! After looking into this data loss in more detail, I noticed that there were two pre-existing notes that I'd been working with over the time period that I'd noticed the data loss; and most, if not all of the data loss was contained in these notes. Furthermore, these particular notes seemed to be unstable on my Pre in that sometimes the content/text simply wouldn't appear when opened. No problems bringing them up on my Windows or Mac platforms. From my Pre, I delved into each note a bit more and noticed the little green "Details" tab that appears in the right corner of note window. I prompted the "Details" drop down and discovered that the "Updated" date was earlier than the "Created" date. In fact, it was 42 years earlier! Apparently updated in 1969. I believe that it's more than just a coincidence that 1969 is the date that a Mac Powerbook defaults to when the battery dies and the backup battery is too weak to hold the date until a recharge. I was traveling in Arizona & was using my Mac a good bit during some of the earlier data loss. I have to imagine that after powering the PB back up after a complete drain, I must have modified some data in EN before I got on a network and the date was reset to Apple Time. My guess is that when the Mac synced EN, the 1969 date stuck as the Update. I also have to imagine that an update that occurs prior to the date at which the note was created wreaks all kinds of havoc with EN. I copied the content of both problematic notes, created new notes and pasted the content into them. I then deleted the old notes using my Pre and all seems to be fine. I'd therefore chalk this up as user error & not a glitch in the Pre/EN platform or compatibility across platforms. Although I still haven't heard from anyone regarding my ticket, I have found the answer. I'm back to having faith in this product as well as the sense of community here on the forum and will likely be upgrading to Premium. Thanks for all the help, & I'll post this interesting phenom on the EN Pre thread.
  4. Issues with the Pre & EN are apparently widespread Funny, that's what my wife says. Are capable techs available with a Premium membership? If I can speak or chat with somebody, it's well worth the investment. Thanks again for the suggestions.
  5. Wow. Just discovering this thread. I've suffered significant data loss that I have to assume is related to the use of EN on my Pre. It's created a serious problem for me. I relied on the stability of Pre and EN too much, I suppose. After taking a break from my Pre for a month or so, but using EN on both my Windows and Mac platforms, and confirming successful syncs, I opened it up the app on my Pre on 1/29 to enter some important notes & make edits. Somehow the Pre took my entire account and reverted back to the data from almost a month ago. All of the changes, updates, additions that I'd made from my Windows & Mac over the past month are now gone. Missing on all platforms. It's as though the Pre reset my account/replaced the data that it had the last time that it synched with the data that I'd entered over the past few weeks. There could be all kinds of reasons for this glitch: the screen shutting off while syncing; a call coming in; closing the EN app prior to the device syncing w/the web client (how would one know not to do this)? Unless your notes aren't of much importance, I suggest not using EN on the Pre until this serious glitch is fixed (doubt it will happen, personally). ..but then what's the point in using something like this if you can't access it from your smartphone?
  6. Do you mean immediately after submitting it, or something sent to my email address? I do recall something after submitting it, but I haven't gotten an email confirmation. What's also odd is that although my settings on this forum specify immediate email notification of new posts to subscribed threads, I'm not getting anything. Nothing in spam either.
  7. Thanks for the reply. I understand that Premium members take priority over non-paid subscribers. They should. I also agree that one shouldn't rely on clouds, smartphones or even computers to safely keep critical information. I suppose that the technology is still too new at this point. Nothing beats pen and paper & the human factor. I'll also acknowledge that the Pre has its many faults, and that unlike the iPhone or Droid, support for the Pre WebOS platform is waning, and in many cases ceasing. Since my issue is likely with the Pre compatibilty, my guess is that tech support isn't regarding this as a critical glitch. It is for me however. What bugs me here is that I've come to rely on reliable electronic methods to transmit/transfer/retain information, such as email, Google Calendar, etc. in that I'm giving Cloud and sync technology too much credit as being reliable....at least with the Pre (which I'm committed to for the next year or so). If I can't rely on something like EN as not having glitches or issues with the Pre, then it's not much more than a neat little reminder app. for grocery lists, etc. I appreciate all of those who have weighed in on this thread & tried to help me with this issue. It's not your problem. It's mine. I have to keep this in perspective: I'm using a free product. Regardless, thanks to all for taking the time the time to reply & troubleshoot.
  8. Well if what I see when I'm on the web client is the source of the truth, then my data is gone. Checked Trash on both Windows & Mac platforms. Nothing there. When I start EN on my Pre, I immediately get a dialog "online mode". There doesn't seem to be a "Trash" for the Pre. There is "Pending Uploads" and the ability to "Refresh Caches". When I go to "Pending Uploads" I see three old notes that were supposedly updated at one point. In fact it's old information that has since been revised. If I press the little round 'sync' or 'refresh' icon at the bottom of "Pending Uploads" screen it turns continuously as though it's having trouble connecting with the server. It will turn continuously until the application is closed. I don't know if this is normal or not, & I have no way of knowing since I'm unable to speak with anyone in tech support. Still no word from tech support regarding my ticket. It's been more than "one business day". I suspect that those who use the free version aren't eligible for tech support. Since I haven't heard anything, I'm thinking more and more that this is a known compatibility issue with the Pre. I'm not a huge fan of where HP has taken the Pre & WebOS, but it's a company phone & Evernote claims that their software is compatible with the Pre. If this customer service is indicitive of how one gets help with the Premium service, I'm glad I didn't get this for my office! ..so now I'm in the process of hunting down little slips of paper where I may have written some of this critical information over the past few weeks. Back to pen & paper, I suppose. A much safer way to keep that information truly important to me.
  9. I did submit a ticket yesterday. I haven't heard back, but I'll hold tight. I've made some conclusions and discovered some details since I submitted the ticket. Hopefully I'll have the opportunity to communicate with a tech and update him/her with my findings. This is what I believe happened: Up until I discovered this data loss, I been running EN on both my Mac & Windows desktop simultaneously & on the same network without a problem. During the past few weeks I was primarily using my Windows desktop app/platform for convenience reasons. As I added/edited data, I confirmed that it had properly syched on both devices, and it had during each instance. Also during those few weeks that I had been amending my notes I hadn't logged on to EN from my Pre. On 1/29, I was on the road and found the need to add/amend some notes on EN from my Pre. I started the app and made the changes which I've now confirmed were made and do appear in my account. At no point did I get any dialog that the app was syncing or that there was a problem. I therefore didn't check to see if my updates from the past few weeks had been updated on my Pre. I assumed that these platforms were compatible. After getting back to my office & to my EN on my Windows desktop, I learned that all of the synched and confirmed data that I had done over the past few weeks from my home network (Windows and Mac) had been deleted - or erased. It's as though after logging into my account from the Pre, it failed to sync with the new data from the past few weeks and somehow reset my account to the old unsynched data that was on my Pre; thus replacing all of the updates from the past few weeks with the old data from the Pre. One other thing that may be pertinent here: At the point at which I logged on to my account wiht my Pre, the EN on my desktop was running and was doing systematic syncs ("Syncronization Complete" popups) on the network. I believe that this is the default setting, so I assumed that this wouldn't present a conflict. Maybe it does. BNF: I haven't seen any "conflicting notes" notebooks on either client.
  10. I've been using the free version of Evernote for a while now and was considering upgrading to Premium..however a recent data loss has me concerned about the reliability of this application. I use Evernote over three platforms: Mac; Windows and Palm Pre 2. My Windows 7 desktop & my Mac are on the same network. Evernote starts up automatically and supposedly runs/syncs in the background while these devices are on. Maybe that's the problem with my data loss - I don't know. Yesterday I was on the road and needed to edit the text in an existing note on my Pre. I thought that I'd done everything properly (pressed the little folder icon and got the prompt "pending uploads"). Today I opened Evernote from my Windows desktop and found that the changes that I'd made from my Pre were missing. No big deal, as this was data from yesterday - data that I could re-enter. But what was much more concerning was that numerous text edits from the past several days are also missing. It's like my account was rolled back to two weeks ago. When I add new data from my desktop and/or make edits, I make sure that I click "Sync", and confirm the changes as being made. I also see a periodic popup on my Windows desktop indicating that Evernote has synced. I assume that this is an automatic sync feature. Seeing this gave me the confidence that my data had been updated and stored. So where are the numerous edits that I've made over the past several days? This was very important information....some of which I may not be able to recover. I'm very concerned about this data loss. If anyone can shed some light on this, that would be much appreciated. Thanks, J.P.
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