Mac109

10 hours ago, agsteele said:

The spinning icon can be the symptom of a number of issues. The good news is that it is unlikely that anything is lost since the notes are stored on the Evernote servers.

To reassure yourself login at evernote.com which will display whatever you have in your account. Indeed you can work from there.

The spinning icon can be an indication for users on a Free account that they have exceeded the maximum number of devices permitted (2). It can be an indication that the notes are stuck updating with the new Real Time Editing/Sync function. It can also be an indication that your local data is corrupted in some way.

Can you tell us which version of the app you have? What types of account you have? What you have been attempting which brought you to this problem you face?

Hi agsteele thanks for the super fast response. I am using a free account... If I have exceeded the maximum number of devices permitted, wouldn't I have been prohibited from accessing the app in the first place? Anyway, I checked and still only have 2 concurrent devices.

I am using Evernote v10.57.10. 

I have been attempting to switch to the new Evernote from Legacy but this syncing trouble has dissuaded me from fully migrating. The other day, Legacy prompted me to update and usually I am careful as I don't want to be inadvertently switched to the new version. But the phrasing of the update was somewhat confusing... Anyway I eventually agreed to the update, and now am "stuck" with the new version, praying my images from Legacy sync properly. 

Also something weird – after the update my dock icon has started showing the white/green logo but the name still says Evernote Legacy haha... 🤔

On 5/6/2023 at 5:52 PM, PinkElephant said:

How long since you installed v10 ?

The client needs to download the content from the server. Keep it running (can be in the background) for a while. You can check in the task manager if there is ongoing network traffic of the EN app.

Hi, do you have an idea how long this updating is supposed to take? i tried leaving the new Evernote overnight (~8 hrs) but i just keep getting the spinning loading icon. I am worried my old screenshots, images, files, etc are lost

I find that images I added via Legacy are not loading on v10 (I waited 10 mins for a simple screenshot to appear but still nothing). Is this normal? It makes me very insecure to fully switch over to using v10.  I wonder if anyone else experiences this.