Jump to content

pleasemakeitwork!

Level 3
  • Content Count

    103
  • Joined

  • Last visited

Community Reputation

5 Neutral

About pleasemakeitwork!

  • Rank
    Member

Profile Information

  • Subscription
    PREMIUM

Recent Profile Visitors

3,544 profile views
  1. My account settings page says "Upload allowance resets in 29 days". What determines when the first of those 29 days occurred?
  2. thanks. It is bad news but at least now I know. Do you happen to know when the monthly limit "month" begins and ends? Is it for example Oct 1, 2018 to Oct 31, 2018? I created the note that had the 40mb video attachment on Oct 5, 2018. thanks
  3. I deleted the contents of Trash, then closed EN. Reopening EN, I am still blocked from creating (other than in the local nb). As a guess, could this be that the EN system has not yet processed everything I just did and that it has not noticed that I deleted the 40 mb chunk of data?
  4. thanks. The note "Time" that I put the large video into was in my notebook Physics, a synched nb. As I said, I deleted the video from note Time, but that did no good. Reading your response I created a local nb "Local NB" and I moved (revised) note Time into Local NB. That did not solve the monthly limit problem. There is nothing in Trash related to Time. I don't know where the deleted video file resides now, if anywhere, within EN. So, I can use the newly created local nb - thank you - but I am stumped as to how, now that the video is deleted, to get my account back below my monthly cap other than just waiting for the passage of time.
  5. I am a non Premium user. Last week I inserted (without considering its size) a 40 mb video into a note and that caused me to exceed my monthly limit. Now EN refuses to upload anything for a month until my account resets. But, and this is my problem, the system will not even let me create a new note or edit and existing not, even when I am off-line. In effect EN is useless to me for the time being other than as something to read. I deleted the 40 mb video from then note but that did not solve the problem. I have 2 questions that I hope you can help me with. 1 How can I get my account back under my limit. (I tried deleting the large video)? 2 How can I create on EN while off line, until the account resets? thanks
  6. I recently created the email address newmail@whatever.com so I am the only one using it. I've had no problems logging into it and using my whaterer.com email. So, as far as whatever.com is concerned, I am the unique owner of newemail@whatever.com and all is well. How can it be that some other person is using newmail@whatever.com as the email for that person's EN account? I am totally confused. (not by you, but by the situation)
  7. Last week, in the EN website I logged into my account and changed my password. A few days later, I logged in with newpassword and it worked Today, I tried (but failed) to change my email address on my EN account from, let's call it, oldmail@whatever.com to newmail@whatever.com. When I first obtained EN, several years ago, I assigned oldmail@whatever.com to it and I never tried to change that - until today. Today, I opened the window wherein to change my email. It showed oldmail@whatever.com as the email address for my EN account, so far so good. I inserted newmail@whatever.com into the appropriate box, but when I hit ENTER it says "this email is already in use". I looked at my inbox for newmail@whatever.com and there is no email from EN about my settings, or anything else. What does "this email is already in use" mean? How can I change my email to newmail@whatever.com? thanks
  8. I don't use this Forum regularly, but after months of not signing in, I just did. Previously, I used a Forum name and pw that have nothing to do with my EN account. Today, when I signed into the Forum the only option I saw was to use my EN name and pw. Is this now the only way to sign into this Forum? thanks.
  9. Months ago EN forgot that I paid for Premium. I am finally getting around to becoming Premium again. When I make that payment, will EN require that I get the current EN client? Or will everything at my end stay just as it is, excepting the addition of Premium benefits? thanks
  10. I am using a mac, which is the reason why I posted in the mac forum. I was asking for mac advise, not windows or ios. There is no "if" involved. I have deleted this posting from my reading list. bye bye.fyi the en knowledge base says that a space is required. and it works.
  11. I ran the search in two formats. Putting a space after the colon works rsults in a search that works perfectly. If there is no space after the colon then the search finds nothing. I now have the tool I was looking for. Thanks everyone.Bye bye.
  12. EN 6 the latest. not 7 Ipad 3 latest update For the past month, every time that I have cleared EN cache, closed EN, and later launched it, it crashed. Crash = a totally black screen. This has happened 4 times in 4 weeks. I thought that clearing the cache would be a good thing. Silly me. It takes me 3 hours to download off line notebooks. I am wasting a lot of hours doing this. Yes, I tried logging into my online EN account. That did not get EN back on my ipad. Yes, I asked for Support's help and got their useless rote advice "Reinstall!" Any suggestions for how to avoid this, other than never to clear EN cache, will much appreciated. Thanks.
×
×
  • Create New...