pleasemakeitwork!

My account settings page says "Upload allowance resets in 29 days". What determines when the first of those 29 days occurred?

thanks. It is bad news but at least now I know. Do you happen to know when the monthly limit "month" begins and ends? Is it for example Oct 1, 2018 to Oct 31, 2018? I created the note that had the 40mb video attachment on Oct 5, 2018. thanks

I deleted the contents of Trash, then closed EN. Reopening EN, I am still blocked from creating (other than in the local nb). As a guess, could this be that the EN system has not yet processed everything I just did and that it has not noticed that I deleted the 40 mb chunk of data?

thanks. The note "Time" that I put the large video into was in my notebook Physics, a synched nb. As I said, I deleted the video from note Time, but that did no good. Reading your response I created a local nb "Local NB" and I moved (revised) note Time into Local NB. That did not solve the monthly limit problem. There is nothing in Trash related to Time. I don't know where the deleted video file resides now, if anywhere, within EN. So, I can use the newly created local nb - thank you - but I am stumped as to how, now that the video is deleted, to get my account back below my monthly cap other than just waiting for the passage of time.

I am a non Premium user. Last week I inserted (without considering its size) a 40 mb video into a note and that caused me to exceed my monthly limit. Now EN refuses to upload anything for a month until my account resets. But, and this is my problem, the system will not even let me create a new note or edit and existing not, even when I am off-line. In effect EN is useless to me for the time being other than as something to read. I deleted the 40 mb video from then note but that did not solve the problem. I have 2 questions that I hope you can help me with. 1 How can I get my account back under my limit. (I tried deleting the large video)? 2 How can I create on EN while off line, until the account resets? thanks

I recently created the email address newmail@whatever.com so I am the only one using it. I've had no problems logging into it and using my whaterer.com email. So, as far as whatever.com is concerned, I am the unique owner of newemail@whatever.com and all is well. How can it be that some other person is using newmail@whatever.com as the email for that person's EN account? I am totally confused. (not by you, but by the situation)

Last week, in the EN website I logged into my account and changed my password. A few days later, I logged in with newpassword and it worked Today, I tried (but failed) to change my email address on my EN account from, let's call it, oldmail@whatever.com to newmail@whatever.com. When I first obtained EN, several years ago, I assigned oldmail@whatever.com to it and I never tried to change that - until today. Today, I opened the window wherein to change my email. It showed oldmail@whatever.com as the email address for my EN account, so far so good. I inserted newmail@whatever.com into the appropriate box, but when I hit ENTER it says "this email is already in use". I looked at my inbox for newmail@whatever.com and there is no email from EN about my settings, or anything else. What does "this email is already in use" mean? How can I change my email to newmail@whatever.com? thanks

thanks

thanks

I don't use this Forum regularly, but after months of not signing in, I just did. Previously, I used a Forum name and pw that have nothing to do with my EN account. Today, when I signed into the Forum the only option I saw was to use my EN name and pw. Is this now the only way to sign into this Forum? thanks.

Months ago EN forgot that I paid for Premium. I am finally getting around to becoming Premium again. When I make that payment, will EN require that I get the current EN client? Or will everything at my end stay just as it is, excepting the addition of Premium benefits? thanks

I am using a mac, which is the reason why I posted in the mac forum. I was asking for mac advise, not windows or ios. There is no "if" involved. I have deleted this posting from my reading list. bye bye.fyi the en knowledge base says that a space is required. and it works.

I ran the search in two formats. Putting a space after the colon works rsults in a search that works perfectly. If there is no space after the colon then the search finds nothing. I now have the tool I was looking for. Thanks everyone.Bye bye.

EN 6 the latest. not 7 Ipad 3 latest update For the past month, every time that I have cleared EN cache, closed EN, and later launched it, it crashed. Crash = a totally black screen. This has happened 4 times in 4 weeks. I thought that clearing the cache would be a good thing. Silly me. It takes me 3 hours to download off line notebooks. I am wasting a lot of hours doing this. Yes, I tried logging into my online EN account. That did not get EN back on my ipad. Yes, I asked for Support's help and got their useless rote advice "Reinstall!" Any suggestions for how to avoid this, other than never to clear EN cache, will much appreciated. Thanks.