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luckman212

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Posts posted by luckman212


  1. 1 hour ago, xmasmoneky said:

    Let's assume you run Evernote.  Your data says you can't raise prices at the moment without significantly risking the revenue stream you need to fund the next-gen platform.  Dropping platforms is one way to solve this.  Which platform would you drop?  Serious question.

    I'm a Mac user so it pains me to say this but honestly if I was in a management position at EN and faced with this tough decision, I'd drop in this order:

    • Mac desktop - small relative user base, iOS app is pretty good and users can hopefully use Web app until the Mac app was viable again.
    • Windows desktop - I'm sure has many more users, esp. since EN came bundled with a lot of OEM laptops, but they too could be forced to use web/mobile as long as there was progress being made and a promise of an eventual release of a new native app.
    • Android
    • iOS - this would be my last choice.
    Quote

    Is Electron perfect?  Definitely not.  But if they start from this foundation - they can optimize it over time

    I understand this but the time to start that effort was 5 years ago WHILE they had a usable ecosystem of apps that people were reasonably happy with. There is simply no time left to start from a blank slate and ask a desperate user base to "hang on for another 3 years while we build up from scratch".

     

    • Like 2

  2. 2 hours ago, xmasmoneky said:

    ...Maintaining 6 unique native code bases is INCREDIBLY HARD...

    ...Feature sets diverge between all platforms...

    ...Technical debt builds...

    ...you have 6 unique sources of varying technical debt.  As a result - bug fixing pace slows, angering users...

    ...Evernote is a business, and it has to be sustainable... 

    Oh please. Boo hoo! This isn't some lone dev in his basement maintaining an open source codebase for free.  EN charges a fair amount for their service and we should expect the service to work. If they aren't making enough money to support the platforms properly, then drop some platforms. Or charge more until the equation balances. Don't just ***** out an Electron app after years of stagnation and declare Mission Accomplished. This company gets zero sympathy from me, that ship sailed a long time ago. Everyone was waiting to see what EN's next move was going to be after development completely stopped last year. I think many of us were hoping that they would pull out some secret weapon that would make it all worth waiting for- all the bugs, broken things, data loss, sync glitches, app slowness...

    When they dumped that steaming Electron &#!% pile on us it was really a slap in the face.

    • Like 2
    • Confused 1

  3. @RobinM and to the community: The more I think about this, the more I realize - "shame on us". The warning signs have been there for YEARS that EN was in big trouble. All the executives have jumped. The dev team has been gutted and replaced with a handful of outsourced Javascript kids at an undisclosed offshore location. Support team is made up of 3rd party volunteers. Prices were increased. Features were removed. Bugs keep piling up. The technical debt alone at this company must be staggering.

    So in the end what we should really be doing is thanking EN for finally giving us what we have all been asking for: A reason to finally hit that emergency eject button. There is no other option at this point. Which is clearly what they want us to do, based on their user-hostile behavior and antipatterns year after year. There is simply no other rational explanation.

    • Like 2

  4. Electron is what teams choose when their boss comes running in shouting "guys, we also need a desktop app!". It saves them from having to hire native app developers, since the entire thing is just a shell wrapped around javascript which is the same core codebase that the web app runs on. No changes needed and Poof, out pops a "native" app for Web, Windows, Mac, Linux...

    The dark side of course is that the app runs 10-100x slower than real compiled code, and lots of native platform features are not available- AppleScript, native Notifications, Spotlight, etc. Not to mention the GOBS of memory it eats up. Slack is a great example of this- uses 1-2GB of RAM, takes ages to launch, and runs like molasses in winter.


  5. 5 minutes ago, DTLow said:

    Actually it is visible as a bullet list with checkboxes

    hmm-  that's ugly but, better than nothing.  

    I see what happened now, I actually got hit with the duplicating notes bug while testing this so I was entering checklists on one note and looking at that note on my Mac not seeing the updates... until I realized that the iOS app was actually cranking out duplicates. Ugggh.  


  6. 48 minutes ago, PinkElephant said:

    Ever worked in a support role ?

    Try it for a few days

    I have worked in various support roles for the last 25 years or so. Luckily I own the business now so I don't get to just blame management or budget cuts when things suck. I directly feel the consequences by losing customers.

    The problem at EN seems to be that management / marketing is thoroughly disconnected from support and engineering. When I saw the fancy new offices they built with the cafe, the gym, the lounges, huge open spaces, high ceilings, and fancy furniture, I just think - this is where the $ is going, not into paying the dev team to overhaul and put out a solid piece of software.

    Telling people "just walk away if you're not happy" is like a homebuilder telling their client "Don't like the house we just built for you? Just sell it and buy a different one".

    People have invested YEARS of their lives carefully curating their notes in EN. I personally have 10k+ notes spanning almost 12 years. It's not easy to walk away—believe me I would have years ago when I saw the wheels falling off.

    Now the best thing I can do is just keep throwing money at them and hoping eventually someone picks up the ball over there. Or, they finally throw in the towel and force us hangers-on to finally jump.

    • Like 2
    • Thanks 1

  7. 19 minutes ago, PinkElephant said:

    We should not forget that there are humans working for support.

    But, when we are here paying $100+ a year for this product and year after year it gets ignored and bugs pile up, that defense starts to really wear thin. Also, they shouldn't forget that WE are humans too, and spooning out the same scripted responses via support when we have taken time to carefully document/screenshot these bugs is insulting.

    • Like 1

  8. @Amystoneus I really feel you. I've had dozens of tickets follow that same path:
     

    Me: Hey EN, here's this bug I found, and the exact steps to reproduce it. I have already tried uninstalling and reinstalling, as well as testing it on X number of other <computers/phones/etc>

    EN: Thanks for reporting! Have you tried uninstalling and reinstalling?

    Me: Uhh... Did you read my original message?

    EN: Thanks, please send us your logs.

    Me: Sure, sent.

    EN: Thanks! I forwarded your logs to our engineers. I'll close this ticket now.

    Me: Wait! But I've reported this bug before, and the same thing happened, the ticket was closed and nothing ever got done. Can I at least have your bug ID or reference so I can follow up?

    EN: Sorry, we don't share development timelines, but please keep checking our website for announcements! Take care, bye.

    • Like 1

  9. As a "Premium" user sucker I've opened many tickets for this-

    #2677016 - closed marked "solved" - 10/4/18
    #2815722 - closed marked "solved" - 4/7/19
    #2823619 - closed marked "solved" - 4/18/19
    #2834216 - closed marked "solved" - 5/6/19
    #2942201 - closed marked "solved" - 10/16/19

    They all got closed within hours or days by level 1 "monkeys-for-hire" -- these are not even official EN staff, they are just some 3rd party subcontractors or volunteers, not even sure what to call them.

    I gave up on support tickets a long time ago -- totally useless.

    Evernote is on life support, I've been looking for a good alternative, sadly there just isn't one yet that ticks all my boxes.

     


  10. I've opened many support tickets with Evernote. They go back and forth asking for activity logs, uninstall reinstall, etc— generic useless fixes and canned responses, and then close the ticket.

    Here's a list of them

    #2677016 - closed marked "solved" - 10/4/18
    #2815722 - closed marked "solved" - 4/7/19
    #2823619 - closed marked "solved" - 4/18/19
    #2834216 - closed marked "solved" - 5/6/19
    #2942201 ← opened 10/13/19 (today)

    This is not an Apple bug -- lots of other apps work fine with Spotlight, and we've had 5 or 6 bugfix releases to Mojave as well as a whole new OS release (10.15) in that timespan. Plenty of time for EN to work with Apple if the bug indeed lies with them (it doesn't).


  11. This old bug is still not fixed in EN 7.13 (458080)

    https://discussion.evernote.com/topic/119474-evernote-for-mac-710-beta-1/?tab=comments#comment-534640

    I am posted a fresh thread here so we can have a discussion about it. Can anyone from EN comment on what the problem is and when this is going to be fixed? It's a big slowdown to not be able to search for content using Spotlight - this used to work but it's been broken for about 1 year now. Please help!

     

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