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Posts posted by EdH

  1. 9 minutes ago, mike_garner said:

    Me too. Nothing new on this. I was signed out of Scannable somehow.


    1. Force kill the app and try to sign back in.
    2. if you have 2 factor authentication set up, is it asking for your code?
    3. uninstall/reinstall Scannable.


    it is working fine here, and I have whatever is the latest in the app store.

  2. On 10/13/2019 at 6:16 PM, yrenfrew said:

    No matter what I try, I cannot seem to find a way to uninstall refectapp.io and keep it gone.  Help!

    You should contact that apps support forum. I don't know what that apps is and Google doesn't help. But it isn't an Evernote issue.

  3. On 10/14/2019 at 2:58 PM, Bentot said:

    I emailed myself the log file and did a search for "size". Found it!

    The title of the item was there, so I went back to my phone and searched. Sure enough it was in the trash and contained a bunch of photos I had taken. All the photos were related (subject-wise), but I don't recall trying to sync them to Evernote.

    In the future a better search term might be "refusing to upload"

    Good job finding it. I've had more than one sync issue caused by notes in the trash on my iPhone.

  4. On 9/15/2019 at 12:12 AM, miller.wp@gmail.com said:

    I foolishly updated to the Beta version of Evernote. Now I cannot do the most important operation which is to clip an article, e.g. a food recipe, by clicking the little green Elephant as it does not appear on my browser (Chrome) anymore

    The Chrome clipper is independent of the installed evernote client. Just go to the google extension store and re-install it. Not sure why it got uninstalled. The clipper actually pushes content directly to the Evernote service, not your local client. Your client sync's it down.

    • Like 1

  5. Win32 refers to both 32bit and 64bit apps. It is the API interface, not the bittedness.

    The underlying platform of macOS does have its roots in the 70's, but the user interface was developed fresh when they started over with OS X and was designed to handle multiple DPI monitors of high and low res (which Windows still cannot handle without the DPI percentage adjustment hack) and their UI was designed to have better control so the OS could adjust apps colors right from the start. Hence system wide dark mode without apps having to be rewritten.

    Windows has done the same rewrite by the way, but only for UWP/PWA style apps. Which no one is using. My understanding it is a virtual impossibility to do it for Win32. It would be as much work for developers to rewrite to support as it would to just redo their apps. Which will be never. We'll be dealing with Win32 APIs until well past 2050. IT departments will not rewrite apps to support dark mode. If you want dark mode, they will let you use the AS/400.

    Ibm green screen tutorial

    • Like 1

  6. 6 hours ago, gazumped said:

    Hi.  Please see the comments in this thread.  We're told Windows won't support it...  :(

    More specifically, Windows dark mode doesn't support the old Win32 style apps, which is what 99% of apps on Windows are. It only supports the UWP, PWA style apps. Evernote could roll their own, but instead of it being a single Dark Mode experience for users, users would have to manually configure each Win32 app, and Evernote (and other dev's) would have to come up with a UI to modify, and support multiple DPI modes, video drivers, etc. It gets to be a mess. I can be done of course, but Windows makes it really really difficult and tedious to do.

    And I don't think all Store apps can be supported either. There is an Evernote in the store, but it is a Win32 app written with a wrapper so it can be downloaded from the store.

    I'm not defending Evernote, or Windows. It is just a huge mess. Which is to be expected with an OS that has its roots in the mid-90's.

    • Like 3

  7. 23 hours ago, RicardoFer said:

    Hi! I have changed my lap hard drive and can't synchronize my notes with my cel. I have the basic edition. I don't know how to add my lap as second device allowed by the licence. If anybody may have a suggestion, will be much appreciated!!!!


    If you had a previous laptop/hard drive, you may need to go to the web client, remove your device there, then try syncing. It may think you already have a device, or you have some other older device, or a mobile device and your 2 count is up. It will not remove devices automatically.

  8. 24 minutes ago, bobzani said:

    Could someone please tell me what this symbol means and how to correct it? The ! over sync.

    Evernote !.PNG

    1. Try syncing again. Sometimes it is a transient sync error.
    2. Close evernote, reopen and try again.
    3. If those fail, sync again, and immediately open the Activity Log. Help|Activity log.
      1. Make the window large enough you can read it. It is too small to really make use of in the default size. Just maximize it.
      2. Read from the bottom up to see what the most recent lines say and look for an error.

    If the error in the log looks like something you can fix, post back here and we can help. If it says something like " server unavailable" or something, you'll need to check your internet connectivity and ensure there isn't anything blocking access.


  9. 2 hours ago, dconnet said:

    File-changed notifications are notoriously bad on network devices. (Not the same reason we don't support putting the exb out there - that's because file locking is notoriously bad.)

    I figured there was a reason. For me it was always frustrating because I am an Import & Delete guy, so once the file existed, I just wanted it in Evernote. I eventually set up a robocopy script to sync a network folder our copier scanned to to a local folder on my PC.

  10. 2 hours ago, Tcellguy said:

    I'm not even sure humans are available in support at this point. I'm getting randomly copied portions of my emails copied into generic sentences like "I appears you're having problems with "insert text". 


    I submitted a ticked about my Mac and included a screenshot and activity log.


    Support asked me to restart my phone and clear my cache. When I informed them that a Mac is not a phone they asked me to "clear my cache".


    When I asked them what they meant by clearing my cache a new agent replied and asked me if I had notes synced locally to my device and recommended to sort my notes by sync status to see if they were unsynced (which I don't see as an option in the macOS client). 

    Is this for real? Is this some AI experiment?

    It does make you wonder if this is how the Support team keyboards look.


    [Image - 89842] | Copypasta | Know Your Meme

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  11. 1 hour ago, JellyFox said:

    Finally it's working! Deleting/closing/opening/adding the folder back didn't work, but that folder was on a campus network drive. When I put the folder on my desktop it worked- maybe that was the problem. Thanks for your help!

    Network drives are specifically not supported in this scenario. I'm not exactly sure why, but this has been the case for many many years.

    Glad you figured it out and got it working.

    • Like 1

  12. 1 hour ago, wsp said:

    Thanks. Just a few minutes ago I discovered how to do this. Now I will have to brood over the question of whether I will be losing any essential information by modifying the creation date.

    You could also modify the "updated" date, but that would change automatically if you edit the note again.

    If your dates are super specific this won't work, buy if they are more of a month year thing, you could add tags and use those. 201905 for May 2019 for example. That gets too tedious though of you need days too.

  13. No. Find My Phone may have the last known location it was saved.

    Evernote uses location to attach location info to notes created on the device, so you could see the last place you created a note on the device by looking at the location data in the web or a PC client, or another phone client, but it won't track your phone's location.

    It is still on the list of used devices because it stays there forever until you specifically remove it.

  14. I have stopped submitting support requests. I get the equivalent of "is your PC plugged in" canned responses that clearly indicate one of a few things:

    1. AI is answering it based on keywords in my request
    2. Someone is scanning it quickly for keywords and pasting a canned reply.
    3. They have zero actual knowledge of Evernote and their reply makes absolutely no sense in the context of the support request.

    That is a true shame for a paid customer too.

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