Metrodon

No, it all comes down to who is responsible for your data.

My data, my responsibility.

On 9/23/2022 at 10:06 PM, PinkElephant said:

The first questions why you think you need a backup …

 

That's a truly terrible question.

I"m seeing the same thing.

I think it's a dreadful idea to depend on a third party for the safety and recoverability of my data.

Yes Evernote does very well now, but what if they have a disaster that they can't recover from or recover from quickly.

It's my data, I'm responsible for it. I back up the stuff I can't do without.

What a tremendous waste of oxygen.

3 hours ago, yugal_k said:

hot thread !

All these note taking apps are a bunch of APIs and UI over cloud compute and storage .

1. Cost of compute and storage in cloud has decreased drastically over last 10 years. So operationally, there have been huge savings for all these SaaS companies. Couldn't find the latest timeseries data but here is something to analyze.

2. By introducing a new tier called 'Professional', Evernote has really taken the top tier users for a ride who have been paying for last 5-7 years without introduction of new features. 

I feel lucky that I moved on to Notion 2 years ago- so many features and so many integrations. 

Uses another app for 2 years and still comes here to read and post.

My troll bell is ringing.......

2 hours ago, janndk said:

To follow this mindset, i (the customer) of course want to get as much value for my money as possible.

Sure, so pick the plan that gets you the best value for the investment you are willing to make.

This doesn't mean that Evernote should subsidise your desires.

2 hours ago, AlanH said:

The points you make are valid to a point.  A couple of questions for you.

Why do so many businesses offer rewards for loyalty to long term customers?  Is that a waste of money that would be better returned to the owners?

Analysts use future Annual Recurring Revenue to asses the value of a business, so why is Evernote alienating a significant group of long-term customers by removing their rights to future up-grades?

Well, many don't - certainly for utilities, mobile phone contracts, insurance you get a better deal if you move around. In fact, lots of services (and Evernote is a service) will discount their price to attract new customers, partly because they know that once in people don't move often and partly because analysts also look at new customer acquisition numbers.

Your second point has no validity, how do you know that there will be no rights for future upgrades? You can upgrade your plan now and get everything that's available or you can choose not to and stick with what you have or go somewhere else..

We don't have access to Evernote's metrics, but it seems to me they've stuck to their guns throughout the v10 roll out and they'll do the same for the new pricing. So, they've probably got some attrition built in, but also some growth and we know that the core reason for v10 is to reduce cost. Maybe they don't need as many paying customers to be a healthy company? Who knows?

Again though, if you've paid for something for years and had value for it, then i don't see why that makes you feel entitled to something special.

Honestly, people need to grow up.

You paid for a service for years and got value from it. Otherwise I'm assuming as relatively intelligent people you'd have found a service that better suited you or a better price.

Paying for a service for years and getting value for it doesn't entitle you to anything and why should it? Did your feelings get hurt because the name of your service isn't the biggest boy's name?

Evernote is a business, it exists to make money money for it's owners. The owners have put in place management who they think will maximise this return. The management will pick and choose the features that get added to each tier to maximise their revenue. They might get it right, they might get it wrong, they'll probably do a bit of both.

What I'm sure they won't do is make changes because people don't think it's fair.....

I love this place, it's hilarious.

Chat support hasn't (I don't think) been up and running for a while - volume of contacts, the plague, version 10, new payment plans etc etc...

Either way, the support person isn't going to answer those questions.

Try logging out and back in again, that seems to fix this issue for a number of people.

I'm assuming that this is partly why there is a 50 note restriction on exporting (as well as whatever technical stuff is going on)...

Requires a professional sub.

Making it hard to get my data off your platform and to back it up does not endear Evernote to me.

This should be the most basic of features.

Lolz at the idea that Libin was some deeply caring awesome custodian of this app.

He blew millions of dollars for very very little return. Part of the reason that Evernote is currently in the state it is in is because he focused and spent badly.

Whether you like the direction or not, right now there is clear direction and a purpose that may end up being an app that millions of people end up paying for.

People love to complain, people hate change.

Anyone experienced with product management would have known that the sort of changes that Evernote have had to make in order to survive were bound to cause lots of complaints (especially from those who use the app in their own "special way").

I'm sure they've also figured in a certain amount of the paying user base who will go away and never come back. Doesn't matter, they had to change to survive and if they believe that the new model will allow them to do more with less then the user numbers will recover and hopefully increase.

Worry about how the app is working for you and less about everyone else would be my best advice.

Dead easy in V10 - just right click on the name of the notebook and choose the options you want.

Maybe try a reinstall?

It's nice to talk about feelings.

Try the latest release - right click plus a bunch of options is now available in the side panel

I think most "normal" people don't have a clue what markdown is and so building a fairly complex feature that will be used by a very small percentage of the user base probably isn't the best way to spend cash.

You can drag notes to notebooks in the side bar now too (again)

Long term dedicated users who don't pay?

still happening....10.8.5

Still happening....

Thanks for checking

I had this key (whatever the hell it is called???) in my shortcut

Changed to a different key and it works fine.

@Shane D. I guess this might be related to the Mac keyboard layout being different to Windows?