resourcesforlife

I've occasionally had note text disappear on me. Sometimes the Title of a note, or the entire note and title will be gone. SCENARIO #1 — What seems to be happening most commonly is the following: (1) New note is created and modified using the Evernote software. (2) That new note gets pushed to the Evernote cloud server, in real-time, as it is being typed or perhaps in moments when the typing stops. (3) That note gets pushed from the Evernote cloud to other devices that are actively synchronizing with the Evernote cloud. (4) Text continues to be added to the note. (5) The initial partial version of the note that was pushed out to the other synchronized devices gets pushed back to the Evernote cloud and at that moment is considered to be a more current version, so it overwrites any additional text that was added. The previous version replaces the newer version. Before your eyes, the title of a note is reduced to just the first word. Perhaps it's an issue relating to a computer that does not have the correct time, so the update time code is incorrect. SCENARIO #2 — Yesterday I was typing a note on an iOS device. The local WiFi was having problems. When I fixed the WiFi and Evernote began synchronizing, a very long note that I had typed completely disappeared. It was nowhere to be found. It was not in trash. Something caused it to vanish. It's as if there is no reliable secure safe locally stored version of the note. SCENARIO #3 — For seemingly no reason at all, there can be two or more copies of a recently created note. This is not the result of switching between devices. This can happen even when one is, at the moment, just working on one device. It seems to be related to a similar synchronization issue where the cloud and device misinterprets which note is most current. Sometimes the duplicates are identified and a notification shows up. Other times, there will just be extra copies of notes at various stages. SCENARIO #4 — Here's something that has been happening recently that may relate to the above synchronization issues, or offer an insight into factors influencing this issue. The Preview Tiles that show up on the home page and in Notebook listings usually show the initial text of a note. However, for recently created notes, it's common for the preview excerpt not to show and only the note Title shows. This continues even after sync, exit, and starting the software again. I'm currently looking at a note created 10 minutes ago and its excerpt does not show up in the preview tile. This seems to be an issue isolated to the macOS version of the Evernote app. The iOS app shows text in the preview tile, although only one and a half words show. SCENARIO #5 — I thought I'd add one more item here that could be related. When I'm on my Windows or Apple computer running the Evernote software, or using the web interface, there is a synchronization that happens when closing the software or leaving the web interface. However, in iOS, when apps like Evernote are swiped up and off the screen, it seems like they are abruptly closed out without shutting down properly. In other words, the synchronization that might normally happen at shutdown doesn't happen in iOS. I try to remember to force a synchronization before closing out, but if I forget to do that, and have been working on a note, it could be lost if the sync hasn't happened yet. Is this correct? All of these issues make one have less trust in the reliability of the Evernote system for important notes. These problems don't happen frequently, but when they do happen it is disruptive. Something I've tried as a way to reduce these issues is to not have Evernote running on more than one device at a time. I have also tried using only the web version of Evernote, but often get a message stating "you have unsynchronized versions of your notes" even after returning to the Home Screen. So it seems the web version works like an app, but doesn't push as quickly as it should. I've also tried using the software, enabling the option to have downloaded copies of all notes in a particular notebook, thinking this would improve the local copy of notes. Because the problem is intermittent, it is difficult to identify what seems to help reduce these issues. Any help or insights would be greatly appreciated. I would be happy to work with your product engineers and user interface team to assist with these problems. Thanks.