rdj999

I've used Evernote for what, 13 years? And this is the first serious outage I've encountered in real time. YMMV, but that's not a bad record of service. Yet – all it's hampering for me is web clipping. The problem seems related to (re)authentication. I'll gladly extend them some grace for this.

Thanks for the updates, @Federico Simionato.

5 hours ago, Federico Simionato said:

Evernote 10.53.2 started gradual rollout on both iOS App Store and Android Play Store. It's at 1% now, it's going to reach 100% in a week or so.

As usual, on iOS you can manually go on the app page and update. On Android you need to wait to actually be targeted.

Changelog:

 

Version 10.53.2* appears to have solved my inability to create new Notes with the "+" operation on iPhone with 10.53.1. I am impressed and appreciative that you took the time to let us know that "things were happening" and that you fixed this issue so quickly!

* Corrected; originally, I wrote "10.52.2".

8 hours ago, Federico Simionato said:

We just resumed gradual rollout of 10.53.1 on both Android and iOS.

There is still some slowness that I wanted to solve, but 10.53 in general is much better than 10.52, so even if not 100% perfect, it's still an improvement.

We'll likely release more 10.53.x fixes over the next few days or couple of weeks.

Please see serious issues I am having with 10.53.1 on iPhone (iOS 16.6) but was NOT having on 10.53, installed last week.

On 8/9/2023 at 12:03 AM, erichong said:

Have you noticed that Evernote 10.53 on iOS and iPadOS has a problem where creating a new note is very slow and new notes cannot be synchronized? Have others also encountered the same issue?

Same here. Here's the trouble ticket I created:

#3734886 - Evernote for iPhone 10.53.1 is NOT SYNCING reliably

I updated Evernote on my iPhone 13 Max Pro to version 10.53.1, and it has NOT been functioning properly yesterday or today. 

Today, syncs from Mac version 10.60.4 and iPad 10.52.2 are syncing back and forth fine, but Mac syncs are not appearing reliably on iPhone 10.53.1. 

Yesterday, I could not create a new Text Note at all on iPhone. Today, I can – but it takes longer than usual – but it takes a long time to sync to iPad and Mac.

I tried killing and restarting Evernote on iPhone and powering the iPhone off and restarting it. I did notice that the Mac and iPad versions required me to log back into my account (and I have 2FA enabled), but the iPhone did NOT prompt me to do that.
 

Obviously, I'm going to delay updating Evernote on my iPad. Wish I could revert to the prior version* on iPhone, because that worked fine two days ago.

* ETA: it seems I updated to 10.53 on my iPhone a week ago, and it had been functioning fine for me. My problems began when it updated to 10.53.1 two days ago.

9 minutes ago, rdj999 said:

Wow, nothing on this, really?! ...

Here's some more recent info about this relevant to version 10. There are some work-arounds, but it's still a pain to copy/equalize tags across notes.

https://discussion.evernote.com/forums/topic/131646-copying-tags-from-old-notes-to-new/

In 10.31.6 on the Mac, this works, but boy, is it inconvenient. The tag display was moved to the bottom beneath the note, and it doesn't display all of them at once, so to select all of the tags, you need to control-click, control-click, scroll, control-click, scroll, ...

The "trick" of selecting multiple notes and "Edit tags..." then changing all the "-" boxes to check boxes is likewise tedious when one (as I do) has hundreds of tags defined over more than a decade of Evernote use.

Wow, nothing on this, really?! There doesn't even seem to be an "assist" to allow referring to another note to ensure two notes have the same tags.

Yes, being able to copy or equalize tags between multiple notes is a fairly basic function that is either missing (in 10.31.6!) or so difficult to find that it might as well be missing.

Evernote, do you even use your own product?

The Safari clipper on iPhone and iPad has lost a critical behavior, making it difficult to use and nearly useless for me: it no longer prefills the note title from the web page.

Before version 10, when you activated the clipper from the Share Sheet, it would grab the web page title and pre-fill the Evernote note title using it. Now it presents just a blank text field. Many web pages' rendered titles are links, and some are images, making it difficult or impossible to copy and paste the title's text.

I know it should be able to grab the title, because other apps on my Share Sheet are able to extract the titles from the same web pages. (I don't know whether it pulls it from rendered text or from pages' <title> metadata. This is a huge step backward for this functionality, and I hope to see it restored with an update very soon.

11 minutes ago, PinkElephant said:

Sorry, try alt/opt plus shift, then click on sync.

Thought I had tried all the chord combinations! 😐 That's better, now it's thinking long and hard.

2 hours ago, PinkElephant said:

...Then to force a sync, hold down the opt/alt key before clicking on the sync icon...

Thank you, but holding down Opt/Alt and clicking the sync icon seems to have no effect on Evernote for Mac version 7.14 (458244 Direct) (nor do shift keys affect File > Sync).

1 hour ago, Ian Patterson said:

Ouch! Thats sounds different to mine - not least because you’re a Premium user. I hope you’ve raised a ticket etc, and get your data back.

In my case, Evernote have enabled my account to synch, and so my notes *appear* to be still there, and reappear as the synch catches up. So they must have been hidden on my Ipad by the Upgrade in some way, but not deleted. Will see if they’re all there, but looking ok so far. Hopefully my iphone is similar when I try that later. 

(Separately, I do wish Evernote had some kind of comparison tool to find those differing notes between devices - I’ve never had all my devices with the same number each time Ive bothered to check over the years, and with around 40000 notes, I’m not off to check manually) 

I can search the .enex file exported from the Mac for lines beginning with "<note><title>", and if there were a similar way to export from iPhone/iPad, you could just compare those two (text) files to see the differences. (I assume you could do the same with Evernote for Windows.)

I found an explanation for the apparent discrepancy between Mac and iPhone/iPad note counts; see below.

1 hour ago, s2sailor said:

Not knowing what syncing is required when the new version is installed, maybe some time is needed for the new installation to stabilize?  Maybe wait a day or two to see if it changes and then open a ticket if it doesn't.

I'm good now! My issue seems to have resolved itself, but I'll detail what I've since noticed in my situation.

It seems the 52 September notes I was missing have resurfaced on my iPhone (version 10) as you suggested, so instead of a 190 or so difference with the Mac, the difference is down to around 140 (but see below).

As I did not record tallies before upgrading my iPhone, I cannot say whether that discrepancy existed prior to updating it to version 10 HOWEVER... I just updated Evernote on iPad to version 10. Before the update, it had 26,491 notes. After the update, it has 26,347, the same as on the iPhone, and my notes from September are present there as well.

So now, the note counts are:

• Mac All Notes: 26,487 notes (it doesn't display a count, but a select-all yields "26487 notes selected (including read-only notes)")
• iPhone (version 10) All Notes: 26,347
• iPad (version 10) All Notes: 26,347 notes
• Web All Notes: 26,272 notes

There is now a difference of 140 notes between iPhone/iPad and Mac, but that coincides with presumably read-only Shared with Me notes. On my Mac, those total 140 – so that means Mac, iPad, and iPhone now seem to have consistent note counts. Only the web view has an unexplained difference: 75 fewer there than on iPad/iPhone, but I'm okay with that.

Thanks for the feedback, all!

(Interestingly, on iPhone/iPad, "Shared with Me" contains only a single shared note. The other 139 are in shared folders which appear on Mac only, not on iPhone or iPad.)
 

Just now, Ian Patterson said:

Ouch! Thats sounds different to mine - not least because you’re a Premium user. I hope you’ve raised a ticket etc, and get your data back.

In my case, Evernote have enabled my account to synch, and so my notes *appear* to be still there, and reappear as the synch catches up. So they must have been hidden on my Ipad by the Upgrade in some way, but not deleted. Will see if they’re all there, but looking ok so far. Hopefully my iphone is similar when I try that later. 

(Separately, I do wish Evernote had some kind of comparison tool to find those differing notes between devices - I’ve never had all my devices with the same number each time Ive bothered to check over the years, and with around 40000 notes, I’m not off to check manually) 

For clarity, my data is still present on the older versions on both Mac and iPad, so I didn't lose anything. The September notes just aren't present on Version 10 on iPhone. Nevertheless, I took a follow-up backup of just those 52 notes on Mac in case they "diskappear". But for now, I'm staying put with the new one on iPhone alone in case I notice any other behaviors that might help diagnose this.

I haven't yet opened a ticket. Betting they have their hands full right now!

7 minutes ago, s2sailor said:

Ok, I was thinking that maybe it was a trash difference between devices and you answered that.  The note difference is concerning.  Do you have offline notebooks on your iPhone?  Those can take a while to download and maybe that could be messing up the note totals.  Just guessing.  Thanks for reporting and let us know if you learn anything new.

No offline notes that I'm aware of, but that would be a factor only if the other two installations had offline notes**. It's the iPhone (version 10) that now has fewer. I've subscribed to this thread and will keep an eye out. Kinda wish I had been part of the beta, because this is just the sort of thing I would routinely test*.  Let me know if there's any other way I can help.

* Not intended as a "swipe". I fully realize these things can be a lot more complicated than they might seem.

** Just realized I had a brain ***** there. Nevermind!

7 minutes ago, s2sailor said:

Do you know if the note count matched up before the installation?  Mine is usually off.

No, despite taking care with backups, syncing, and updates, I didn't have the presence of mind to compare note counts across devices. But Mac and iPad are off by just one, so the roughly 190 difference with the updated iPhone installation are concerning.

Missing 52 notes updated since 9/1 from iPhone suggests Evernote may have changed something about background/cloud storage, but the 139 unaccounted-for is troubling. I do see exactly 85 notes in Trash on all three installations, and they seem to be the same notes (checking beginning and end).

I suppose I could try deleting the new Evernote from iPhone and reinstalling Version 10 to see whether resyncing all the notes might "correct" the issue, but I'd like to wait for word from Evernote before doing something like that. The "upgrade" action when I first launched it after installation took just a few seconds, so it couldn't have gone through all the notes the previous version had cached on that devices.

UPDATE: I did nothing, but my missing 52 notes from September have reappeared after a bit over an hour, and the remaining discrepancy between Mac and iPad/iPhone may be due to the Mac including read-only/"Shared with Me" notes.

I seem to have lost ALL notes since 9/1/2020 when updating Evernote on only my iPhone.

Having read this thread first, I ensured that Mac, iPad, and iPhone were all synced. (I then backed up all 26,000+ notes onto external disk as .enex on Mac.) Then I installed the Evernote update on iPhone.

On iPhone, I have notes ordered by most-recent-updated first. Four notes that I believe were from earlier this year appeared at the top. All have the green "needs synchronization" triangle icon visible. Immediately following them are my notes up through 8/31/2020. The 52 notes I had from 9/1 until now are NOT present.

On Mac and iPad, after resynchronization, the four spurious notes appear with "Updated: Sep 16, 2020" and are followed by the "missing" notes from September, including those I had added (and synched) before installing the Evernote update on iPhone.

I am holding off installing the new app on iPad for obvious reasons. This is NOT good.

ETA: viewing "All Notes", selecting all on Mac shows 26,484, iPhone shows 26,297, and iPad shows 26,488, so evidently Mac is missing 4 and iPhone is missing 191 compared with iPad. Why? Mac version is 7.14 (latest), iPhone is 10.0 (110644), and iPad is 8.24.6.370571.

Wow, I've been using Evernote since 2010, and I may be wrong, but I don't recall ever having to uninstall and reinstall the clipper. Nevertheless, that worked for me: exiting Safari, moving Evernote Web Clipper.app to the Trash, rebooting, and reinstalling the extension.

I didn't need to touch security or privacy settings and didn't even need to re-authenticate with Evernote.

Thank you, @PinkElephant!

I just installed the Safari 13.1 update today (on MacOS Mojave 10.14.6), and the Evernote web clipper icon has disappeared from my toolbar. I cannot figure out how to initiate the web clipper. Safari Extensions says it's installed. It doesn't show up in Customize Toolbar. This is frustrating.

I thought I'd commented on this before, but perhaps it was on another thread. I'd been having this issue as well intermittently but repeatedly for a very long time, but it stopped quite a while ago, and I don't know what happened to make it stop. That suggests it may be environment-dependent and difficult to reproduce. I feel for those still experiencing it, because it was really annoying when it was happening, just wanted y'all to know it may not be a widespread experience.

That won't help. I use 2-factor authentication, and it's been asking me to log in (with my password though not demanding 2FA) each time.

Here's a little follow-up from my earlier post. Things were good for a while once I discovered that I could get the clipper working again despite using two-factor authentication on iPhone and iPad by navigating to "www.evernote.com" and trying to log in there. It would ask for my second authentication factor (via Google Authenticator), I'd enter that sequence, and once my mobile browser had loaded its new cookies from evernote,com, the clipper would resume functioning properly using the Javascript "bookmarklet".

Since then, in their INFINITE WISDOM, Evernote has taken it upon themselves to modify their web site to detect that you're trying to connect from an iPad or iPhone and HELPFULLY inform you that they don't support using Evernote from these devices.

So, it won't let you log in.

So, you can't go through the second authentication factor.

So, you can't get your new cookies.

So, you can't get the Evernote clipper bookmarket to resume functioning.

WE DON'T NEED YOU TO PROVIDE US WITH ANYTHING NEW HERE, EVERNOTE, WE JUST NEED YOU TO STOP BEING SO MYOPIC AND STAY OUT OF THE WAY.

Hey aussiebob, I had difficulties trying the bookmark address that you posted, but that's not surprising as it went through several layers of URL encoding and decoding on this forum site.

Nevertheless, your post did encourage me to re-enable two-way verification in my Evernote account settings. Wonder upon wonders, my old clipper bookmarklet began working once again as it always had before!

My guess my timing was bad the first time I enabled two-way verification. Perhaps I hit a "bad spot" at the Evernote server end when I did this before, and that left me unbookmarklet-able. Whatever – I can clip once again from Safari on the iPad, so I'm really happy!

Obviously, I very much appreciate your post! Thank you!

-^-rdj-^-

...

javascript:(function()%7BEN_CLIP_HOST='');x.type='text/javascript';x.src=EN_CLIP_HOST+'/public/bookmarkClipper.js?'+(new%20Date().getTime()/100000);document.getElementsByTagName('head')%5B0%5D.appendChild(x);%7Dcatch(e)%7Blocation.href=EN_CLIP_HOST+'/clip.action?url='+encodeURIComponent(location.href)+'&title='+encodeURIComponent(document.title);%7D%7D)();

Is this the same?
I use the two step verification and it works well for me.

 

Ugh. I just discovered why the Evernote clipper bookmarklet stopped working on my iPad: it's because of two-step verification. Turning two-step on makes the bookmarklet appear to function (kind of), but the clip never makes it to Evernote.

The bookmarklet is from http://static.chrisbray.com/bookmarklets/#evernote - here it is:

javascript:(function(){EN_CLIP_HOST='http://www.evernote.com';try{var x=document.createElement('SCRIPT');x.type='text/javascript';x.src=EN_CLIP_HOST+'/public/bookmarkClipper.js?'+(new Date().getTime()/100000);document.getElementsByTagName('head')[0].appendChild(x);}catch(e){location.href=EN_CLIP_HOST+'/clip.action?url='+encodeURIComponent(location.href)+'&title='+encodeURIComponent(document.title);}})();

With two-step enabled, the bookmarklet does ask for the Evernote password, as before. It's dialog does display, but there are no choices in the Notebook pull-down menu. 

I realize that Evernote doesn't formally support this bookmarklet, but is there anything you can do at your end to make this work without forcing me to forego two-step verification?

Thanks,

-^-rdj-^-