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About mogf01

  1. The Ticket# for this issue is 55471. As I've let the support people know, I have fixed my notes that were broken so I don't really need a fix to this. I've reported it mostly to see if there is a well known issue that one can avoid, and to let them know there is a problem hidden somewhere... :-)
  2. Ok, great. I've just sent some more info about the problem to the support thread I've opened. Good luck in finding and fixing this.
  3. Yes, backups are necessary. In this case, however, backups didn't help all that much, since the data wasn't really lost, but rather didn't display as before. My local backups had the same problem. I've not experienced any other such problems with Evernote, however, so I'm assuming this was a one-time thing. And, since I really didn't lose the data, I could fix my notes. Thanks for the reply, cheers.
  4. At some point in time, several of my notes that includes images have stopped displaying the embedded image contents. Instead, the images are displayed as a generic file attachement placeholder. This applies to both Mac and Windows versions. The web client doesn't display the images either, but instead shows a placeholder. The iPad client shows the images properly. (Yes, I've made sure I synched the notes… they display perfectly on the iPad). I can fix this issue by editing the notes (I'm on a Mac in this case): Open image in Preview (right-click and choose "Open With" and then "Ot
  5. @heather, Thanks for a very good explanation. I do appreciate the setup you have for support, and my previous experiences with Evernote tech support has always been good (as I posted earlier in this thread). One suggestion: it would be great to add your nice explanation to the message level 1 sends. Had they just said _what_ they wanted, instead of telling me how to do it, our conversation would have been much more clear. In any case, I will leave Evernote at this time but will keep it installed and see if it improves. Leaving has nothing to do with my not so good experience this time with sup
  6. Why are you so hung up about that statement? I even said I didn't have any problem with it, that I had received good answers and that I was happy to wait. In this later case, I believe that Evernote clearly answered in time. As to my previous experience, maybe its because I wasn't thinking about my time difference to California time. In any case, I'm very sorry if I made that statement in error; it wasn't what my question was about. It was simply a question about how to ask for a refund. I've now learned that I can do that via tech support. Thanks again for helping me out with this. If you're
  7. Yes, my iOS version was 5.1.1, which I specified very clearly in my problem report. I also installed Evernote 5.1.2 as soon as it was available, and I noted in the support thread that I had performed the reinstall they suggested (even though I couldn't do it the way they suggested since Evernote crashed at startup time). Performing a factory reset of an iPhone to get one application working is not acceptable to me. I've never had to do that for any other application, on any iDevice before. I will not even try that, its just not worth it.
  8. I don't believe that an open forum is the right place to discuss support issues. My note (in parenthesis) about not having received any replies was not meant as criticism. I thought I made that clear when I followed up and said I was in no rush and that my previous experience with Evernote support has been good (as it had, until lately). My question was answered:; I can use tech support also for a billing type issue. Thanks for answering!
  9. @heather, I think you are a bit confused. Your team has never been "attempting to get me to install" Evernote 5.1.2. They recommended an uninstall/reinstall, in which they advised me to do a number of steps inside Evernote -- even though I had stated very clearly that it crashed from start and that I cannot do anything with it! So, even though this advice was really silly and showed that they hadn't even read my problem report, I did answer that I had already tried the reinstall. Also, I've been running Evernote 5.1.2 since right after it was released, on 4 different iDevices (two of which are
  10. Thanks, will try the tips after the holidays. @burgersnfries: I have premium subscription and I've had to wait more than one business day (Calif. time) almost every time for a reply. I've not complained about it since the answers I've gotten have been good (nice support). This time, I have 3 reports that haven't been answered, but I'm thinking they have lots to do around holidays so I'm happy to wait. Happy holidays!
  11. Does anyone know how to contact Evernote billing department, or if they have a department for non-technical complaints? I just paid a yearly subscription for premium, and since the latest versions have made Evernote all but useless for me, I wanted to ask about a refund (they state in a FAQ answer that they will try to give me a refund if I'm not fully satisfied). I can only find a way to communicate with technical support, and I've made several support tickets (no answers at all yet...). Any tips appreciated.
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