WolfgangPauli

I work on a Mac and I clicked, within the program, on the upgrade button. After I selected professional, it automatically charged through the Apple store the fee. It was like an “in app purchase”. I have an apple store receipt now but the actual program still has not upgraded. I sent them an email.

OK, I keep getting told of one feature or another that I cannot use until i upgrade to the “professional” plan. I have had Evernote since 2011 (So I think I am a loyal customer). I click on the upgrade to professional and it subscribes me (so now I have two subscriptions). I go back to the app (even sign out then sign back in) and it does not allow me to do the upgraded tasks. It still has me as a “premium” subscriber (Legacy plan). So, 1) Do I get my money back and 2) How the heck do I upgrade?

I have been an avid Evernote user since 2013. One feature I have always loved was when I would enter a note, the system would find other notes which had similar content and display them. It really helped with productivity and organization. The system no longer does that for me. Is this because this feature is no more (a take away) or in the many upgrades do I need to enable something? Looking forward to a response.