i’m thoroughly impressed that evernote’s deactivation flow really lives up to its company name. evernote. so y’all made it impossible to delete accounts.
in the last three months, i’ve had countless notifications that my account was accessed by random devices in vietnam, turkey, pakistan, brazil, india. i wish i could say these were all me, but it was 2020 last year and we all know no one went anywhere. everytime i got the notification i just changed my password. to which, my account got hacked again. multiple times.
i would have been completely okay with another random account in comatose on the internet, but all the hacking notifications threw me over the edge. that, plus the fact that your deactivate flow is pretty much nonexistent.
could you please: 1. improve your hack detection flow with heightened repeat offender prevention 2. improve the deactivation flow by reducing barrier to exit (i get stuck on the account status > google verify page with an error — see video) 3. let basic customers file help tickets