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shapic

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  1. Glad it worked out for you. Strange, I did the exact thing as the tech support told you to do (which obviously worked for you) but it didn't sort out my syncing problems. It wasn't until I also removed the preferences file and emptied the trash before re-install that it automagically started syncing again. Perhaps we didn't have the same issue after all. Anyhow, it all works now, for both of us! Knock on wood...
  2. Do like this: Remove Evernote.app (Trash it) Remove User/Library/Preferences/com.evernote.Evernote.plist (Trash it) Remove User/Library/Applications Support/Evernote (Trash it) Importnat: EMPTY TRASH. Now go to the Mac App Store and install it from there. Hope it works.
  3. Nevermind, I removed it and reinstalled it and - BAM- it started syncing
  4. Thank you for your reply! Actually, my account isn't deactivated - never has been - I can, and always have, been able to log on to evernote.com without issues. So, it has to be something else. Any other ideas? Thank you in advance, - Siavash EDIT: Oh, and by the way, this is the error I get in the Console.app on Mac OSX: 2011-07-14 23:28:35,494 librariand: new client - cancelling idle timeout 2011-07-14 23:28:35,496 librariand: process 31331 has requested sandbox extensions 2011-07-14 23:28:35,500 librariand: client process 31331 does not have a valid com.apple.developer.ubiquity-container-identifiers entitlement 2011-07-14 23:28:35,500 librariand: unable to get container ids for client with pid 31331 2011-07-14 23:28:35,523 Evernote: unable to get sandbox extensions: The operation couldn’t be completed. (LibrarianErrorDomain error 6 - The operation failed.) 2011-07-14 23:28:35,526 librariand: error in handle_item_info_request: NSCocoaErrorDomain/260/Request for item properties on non-existent item. 2011-07-14 23:28:35,526 librariand: client connection is invalid: Connection invalid 2011-07-14 23:28:35,526 librariand: no clients - starting idle timer
  5. Hey all, I just set up a new system and now Evernote won't connect to servers. The Activity Log states: 2011-07-03 21:14:21 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote 2011-07-03 21:14:21 [ENLuceneNoteIndex] INFO: Creating index at /Users/Siavash/Library/Application Support/Evernote/data/101370/note.index 2011-07-03 21:14:21 [EDAMHTTPClient] INFO: Client name: Evernote Mac/152876 (en-SE); MacOS/10.7.0; 2011-07-03 21:14:22 [ENVMThumbnailRegenNoteProcessor] INFO: Regenerating thumbnails with generator revision 150898 2011-07-03 21:14:22 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata 2011-07-03 21:14:22 [ENVMReIndexNoteProcessor] INFO: Reindexing notes: version 0 < 139978 2011-07-03 21:14:22 [ENVMReIndexNoteProcessor] INFO: Reindexing notes: lucene index not present. 2011-07-03 21:14:22 [ENVMReIndexProgressDialog] INFO: Finished with reindex dialog. 2011-07-03 21:14:22 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails 2011-07-03 21:14:22 [ENConnectivityMonitor] DEBUG: Checking reachability... 2011-07-03 21:14:22 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote/undo support 2011-07-03 21:14:23 [ENAudioRecorder] DEBUG: Initializing audio recorder 2011-07-03 21:14:24 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote/pending audio 2011-07-03 21:14:24 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing. 2011-07-03 21:14:40 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:14:40 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 21:14:40 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:14:40 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:14:47 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:14:47 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 21:14:47 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:14:47 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:25:13 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:25:13 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 21:25:13 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:25:13 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:25:16 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 21:25:16 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x15773f 0x1589e4 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 21:25:16 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:18 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking. 2011-07-03 23:52:18 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0; 2011-07-03 23:52:20 [ENAppController] INFO: Created 'PDF Services' directory. 2011-07-03 23:52:20 [ENVMThumbnailRegenNoteProcessor] INFO: Regenerating thumbnails with generator revision 153033 2011-07-03 23:52:20 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata 2011-07-03 23:52:20 [ENAppController] INFO: Running on Lion. 2011-07-03 23:52:20 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails 2011-07-03 23:52:20 [ENConnectivityMonitor] DEBUG: Checking reachability... 2011-07-03 23:52:20 [ENAudioRecorder] DEBUG: Initializing audio recorder 2011-07-03 23:52:21 [ENSyncEngine] INFO: Contacting Evernote server... 2011-07-03 23:52:22 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing. 2011-07-03 23:52:22 [ENSyncEngine] INFO: current update count: 0 2011-07-03 23:52:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:22 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 23:52:22 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:22 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 23:52:22 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:22 [ENSyncEngine] INFO: Sync complete. 2011-07-03 23:52:23 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:23 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 23:52:23 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:30 [ENSyncEngine] INFO: Contacting Evernote server... 2011-07-03 23:52:30 [ENSyncEngine] INFO: current update count: 0 2011-07-03 23:52:30 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:30 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 23:52:30 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:30 [ENSyncEngine] INFO: Sync complete. 2011-07-03 23:52:32 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:32 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 23:52:32 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:52:36 [ENAppController] INFO: Running on Lion. 2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: Usage info: 2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: server: 0 2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: local edits: 0 2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: total: 0 2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: max: 41943040 2011-07-03 23:53:15 [ENSyncEngine] INFO: Contacting Evernote server... 2011-07-03 23:53:15 [ENSyncEngine] INFO: current update count: 0 2011-07-03 23:53:15 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:53:15 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 23:53:15 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:53:15 [ENSyncEngine] INFO: Sync complete. 2011-07-03 23:53:17 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-03 23:53:17 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de 2011-07-03 23:53:17 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:31 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking. 2011-07-06 13:33:31 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0; 2011-07-06 13:33:31 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata 2011-07-06 13:33:31 [ENAppController] INFO: Running on Lion. 2011-07-06 13:33:31 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails 2011-07-06 13:33:31 [ENConnectivityMonitor] DEBUG: Checking reachability... 2011-07-06 13:33:32 [ENAudioRecorder] DEBUG: Initializing audio recorder 2011-07-06 13:33:33 [ENSyncEngine] INFO: Contacting Evernote server... 2011-07-06 13:33:33 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing. 2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:33:35 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:35 [ENSyncEngine] INFO: current update count: 0 2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:33:35 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:35 [ENSyncEngine] INFO: Sync complete. 2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:33:35 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:45 [ENSyncEngine] INFO: Contacting Evernote server... 2011-07-06 13:33:45 [ENSyncEngine] INFO: current update count: 0 2011-07-06 13:33:45 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:45 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:33:45 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:45 [ENSyncEngine] INFO: Sync complete. 2011-07-06 13:33:48 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:48 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:33:48 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:33:50 [ENAppController] INFO: Running on Lion. 2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: Usage info: 2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: server: 0 2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: local edits: 0 2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: total: 0 2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: max: 41943040 2011-07-06 13:34:10 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:34:10 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0xd0120 0xc3d17 0xc3c9b 0xc3c77 0x985b2901 0x98b88937 0x98b88814 0x98b88717 0x98b87ad2 0x98c0ab59 0x98b86513 0x98b4f80a 0x98ae7b23 0x98a7952b 0x98d0cb54 0x33ba 0x2 2011-07-06 13:34:10 [ENAppController] WARN: Failed to get fresh token: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:09 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking. 2011-07-06 13:35:09 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0; 2011-07-06 13:35:09 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata 2011-07-06 13:35:09 [ENAppController] INFO: Running on Lion. 2011-07-06 13:35:09 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails 2011-07-06 13:35:09 [ENConnectivityMonitor] DEBUG: Checking reachability... 2011-07-06 13:35:10 [ENAudioRecorder] DEBUG: Initializing audio recorder 2011-07-06 13:35:11 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing. 2011-07-06 13:35:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:22 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x17d4b8 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:35:22 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:22 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:27 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:27 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x17d4b8 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:35:27 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:27 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:30 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active") 2011-07-06 13:35:30 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de 2011-07-06 13:35:30 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active") Anyone know why it is happening?
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