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About benkrall

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  1. FWIW I absolutely apologize for being unpleasant about this - but I don't really know what to tell you. If it's unpleasant for you to read the thread, try to imagine what it is like for users who do have data loss constantly out of EN. I am only in this thread today in the first place because I had to spend my entire morning redoing research from several years ago, which when clipped into EN was not saved reliably and was ruined and unusable to us today once the original source URLs were not available. Similar issues happen probably 40% of the time I need to refer back to some past research. Normally I don't even contact EN anymore because I know they will not be able to help. Today was so frustrating I went to find out whether there was ANYTHING active going on with this issue.
  2. Me too. I apologize to my fellow users who were really upset because they had to read... all caps letters...? I understand my approach here may not have been the most helpful, but no one is forcing you to read this. The issue is that Evernote support and their presence on this forum is completely disconnected from the engineering quality control of the product. There really is no functioning channel for EN users to communicate how bad this QC issue is. For crying out loud you can't even submit a support ticket if you're not a paying subscriber. Many of us are heavily invested due to existing workflows or business projects that are set up on the EN platform. The constant issue of data loss and overall quality control for software that is supposed to be a reference tool is a top line failure to prioritize the actual functions that are essential to the tool. It's a fundamental fail if the note saving app by design allows parts of notes to become unreadable - full stop. Additionally, when users spend many hours per day interacting with the EN environment, each of these issues become gigantic obstacles when - for example - I have to spend hours repeating research because images disappear from notes that just happen to be a few years old, and the source media URL no longer exists.
  3. Like I'm saying, I have been using EN for 12 years... it has NEVER been reliable for images. Yes, I understand the difference between clipping from a web page which would often result in a "referenced" image (which will eventually disappear) and clipping an image file directly. The issue is that Evernote do not care about the fact that this distinction between REFERENCED and SAVED FILE is not obvious to most users, and results in tons of data loss. This advice is beside the point because I have lost media in notes saved with each method 1-5 you list above. Evernote still have not solved how to use media in notes, whether it's a linked file on the web, or a file I drag in from my desktop, or a screenshot from the helper tool, etc. Additionally, there is no way to know - if you're looking at an existing note - whether the media is being pulled down from the web every time the note is opened, or if the media data is actually saved hard in the note. So users have no indication of whether they will lose their media once the source web site puts an extra character in their directory names, or whatever.
  4. Evernote is a mess right now and they cannot figure out how to actually save data reliably. If you are extremely careful and keep redundant records then you will be fine. If you don't feel like repeating all the work of keeping references for every single thing you clip - I can absolutely guarantee you will continue to lose data from Evernote. Once users have too many notes to be able to monitor every single note for corruption, items from many years or projects back in the past will start to be missing images, URLs and so on.
  5. There should be no "link" functionality. Why would you ever want to save something in Evernote that could disappear if the source web page changes at all? There would be no point. What if I made a xerox of a newspaper article because I wanted to preserve it? If the physical newspaper got recycled, would my xerox just look blank? No - it is obvious there should be no "linking" of media. Any user would assume that if they are "clipping" something into their notebook, it would be SAVED and not just referenced to a dumb link out on the web somewhere.
  6. No - there are huge issues with BOTH types of images in EN - referenced and hard saved. I am saying there is no reason EN should EVER be sourcing a referenced image file from the web - there is no excuse for this behavior since there is no reason why ANY USER EVER would want to save media from a web site, but ONLY BE ABLE TO RETRIEVE OR REFERENCE THIS MEDIA IF THE ORIGINAL SOURCE MEDIA ON THE WEB HAS NOT BEEN MOVED. I personally never clip directly from a web site, because EN obviously does not understand this issue. Even if I drag an image to my desktop, or use the EN screenshot tool, images will eventually disappear into the garbage bin of Evernote.
  7. This is a total garbage design. The note should be preserved AS CLIPPED permanently. There is no excuse for this strategy of "soft saving" which in reality only leads to data loss. If I am clipping media into the EN software it should stay clipped period - there is no excuse for this garbage.
  8. EVERNOTE DO NOT CARE ABOUT THIS ISSUE OF DISAPPEARING IMAGES. I have been trying to explain this to Evernote for at least 6 years. THERE IS ABSOLUTELY NO POINT IN SAVING MEDIA TO EVERNOTE FOR ANY REASON WHATSOEVER IF EVERNOTE CANNOT RECALL THE IMAGE IN THE NOTE, OR WILL JUST REPLACE IT WITH A BROKEN IMAGE LINK. THIS IS GARBAGE QC AND MAKES THE ENTIRE PRODUCT ABSOLUTELY USELESS IF WE CANNOT TRUST THAT THE DATA. IS. ACTUALLY. BEING. SAVED. IN. THE. NOTE. PERMANENTLY. This is something that should fundamentally never, ever, EVER happen with a product that is supposed to be saving data for reference. The fact that this kind of bug has been rampant for the entire 12-year time I have been an EN user shows exactly what drives the company. IT IS HARD TO IMAGINE A PRODUCT FAILING MORE AT ITS PRIMARY PURPOSE, THAN EVERNOTE FAILING TO SAVE AND PRESERVE PERMANENTLY THE MEDIA THAT IS CLIPPED INTO THE EVERNOTE APP. Here is a list of my previous support tickets that deal with Evernote deleting or otherwise darn it just can't seem to figure out how to save an image. 857599 821527 771763 754394 753118 624503 624456 573723 321207 288595 973194 958985 1711817 1718770 1673628 1784075 1644774 1673628 1718770 1995674 1854690 1852494 2593069 2595489 3038620 LITERALLY ALL EVERNOTE HAS TO DO IS SAVE THE IMAGE FILE ON DISK SOMEWHERE, AND MAKE A LITTLE XML FILE THAT DISPLAYS IN THE APP, WHICH IS BASICALLY JUST A CRAPPY WEB BROWSER. QUALITY CONTROL AT EVERNOTE IS OBVIOUSLY NON-FUNCTIONAL.
  9. Slightly off topic but in my opinion this is 100% accurate. At some point EN's management have decided to focus on "upsells" (work chat, context) and "enterprise," so they can get investment money. I would love to know the revenue breakdown of "enterprise" contracts vs. "pro" subscriptions vs. their investment capital raised ($200+ million). Not that it matters, since I can't imagine any big company client being satisfied with this level of quality control. Many users must be stuck invested in EN's infrastructure, and dreading a transition to another product. My iOS app still does not run.
  10. I have support tickets going back to 2014 on this issue. Evernote have known about this problem for several years, but do not care to fix it.
  11. Guys, I'm willing to accept that in certain situations it may be desirable to scroll text in a presentation. I am not a professional powerpoint user or someone who even makes presentations at all. It's elaborately missing the point to focus on whether it's appropriate to scroll in a presentation. The issue is that you MUST scroll EVERY SLIDE in order to get things centered on the screen. This is the most basic issue I can imagine bringing to EN - it has absolutely zero to do with the appropriateness of the scrolling functionality, it has everything to do with START THE NOTE AT THE TOP OF THE SCREEN. With the huge rollout of this feature, including video tutorials and press releases, unsolicited emails spammed to my email account from EN, I would expect this feature to actually work really well. In fact it's pretty slipshod and does not really respond to any actual need of the users. For my part all I really want to do is show a damn slideshow of evernotes, and I can't do it because every note is 1/2 cut off at the bottom, and the top 1/3 of the screen is blank, which would make me look like a total jerk if I tried to show it to anyone in any work situation. Full stop.
  12. No - you don't completely understand. Presentation mode is set up to change "slides" or notes by using left/right arrows. The slides are the notes. The notes are the slides. No one is making a presentation in one long note and scrolling down. To do this is an extremely bad way to make a presentation as it's quite hard to follow scrolling text visually if you're not scrolling it yourself. Presentations should not require scrolling, period, unless the note actually goes off the screen due to its length. Such a note would be a poor choice to include in a presentation, but EN should allow vertical scrolling in that case. Presentation mode claims to give the abiltiy to "full-screen" your notes, but the fact that the note title and the spacing around it uses up 1/3 of the screen means you always have to scroll to get the note content centered on the screen. There is tons of space wasted at the top of the screen. The most common type of presentation slide, with a title and one image in it still requires you to scroll down in order to display the full slide. If you were actually making a presentation doing this it would look extremely unprofessional, as you are forced to scroll down on EVERY slide to make the image visible. So, no - unusable is not hyperbolic as in every case that presentation mode could be useful, this layout problem is a deal breaker. As a slideshow of images, every image is cut off the bottom of the screen and you need to scroll each one up every time you change slides. As a presentation tool you have to scroll every slide up in order for others to read the actual content of the note.
  13. Yes - this is absolutely critical for using presentation mode on an actual notebook screen. The note title text is gigantic and doesn't even start until 1/3 the way down the screen! Presentation mode is totally unusable because you have to scroll down on EVERY note just so you can see the note content centered in the screen!!!
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