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Everything posted by gotofritz

  1. My main issue is that it clips multiple times (up to 20 for certain articles!) and now it's the 10th of the month and I have already hit 50% of my quota (normally that doesn't happen until the 25th or so).
  2. Unless I am missing something, if I log into evernote.com, I get redirected to /home.action and there are no links to the forums / support. I have to log out to see the footers with the links.
  3. When you try to login to the web or webcliper, you are presented with a single box to enter your email address, then you click, then you are shown a second box for the password, then you have to click again. It seems pretty pointless, the interface is just wasting our time. Do your UX people really think that users feel challenged by having to deal with two boxes at a given time? Please show us a single form with two input boxes so that we can login with one click, thanks.
  4. Very often (say 60% of the time) the note content is not visible if I double click on them to open them in their own window. The title is there but the window is simply blank. I can't put my mouse cursor into it. Sometimes (but much less frequently) that also happen when in the main app preview panel. I see no pattern to it, and no obvious workarounds. Sometimes closing and reopening the note works; sometimes not.
  5. All the popup does is remind me of how intrusive Evernote is - watching the traffic on my browser, and doing god knows what with that information. I want WebClipper to do NOTHING at all until I click on the button. I am paying for the product, this is not Facebook or Google where I give up information about my browsing habits and get free services in exchange.
  6. Hi. Evernote 6.10beta2 on El Capitan I have tried to get rid of the global shortcuts and removed them all. Now when Evernote is running, whenever I type an "a" in ANY app, I am taken to Evernote into a note with the content of the clipboard as text. I DON'T WANT GLOBAL SHORTCUTS. I am getting pretty annoyed with Evernote's intrusiveness - app launches at startup whether I like it or not, keys in other apps are hijacked, the webclipper injects all sort of JS in any wepage I visit.... can you just do your note clipping and leave my other stuff alone??!!?
  7. Gosh you guys never use the arrow keys to navigate up and down a pulldown menu??? I guess I'm a "power user" then. Try it, though, it saves a lot of time. I can assure you on Google Chrome on OS X for a long time it worked like that.
  8. Only if your cursor is on the main document. When typing a tag name and the pulldown with the tag name suggestions appears, it was possibile to move up and down using the arrow keys. But not anymore
  9. When I start typing a tag in the 'add tag' box at the bottom of the clipper, a dropdown list with suggestions appears (well, depending on what I typed). I used to be able to go up and down the list with the arrow keys, and select a tag in the list by pressing return. Now this functionality has been removed - I HAVE to use the mouse to select, and I have to click in the tiny dropdown scrollbar to go up and down the list. I was very happy with the way it worked before, it's much faster to keep my hands on the keyboard than to constantly move from keyboard to mouse and back. Please restore this functionality. Thanks
  10. This is a general problem with Evernote, but I'm forced to put it under a specific OS. Search is getting better but still not quite there. You can now put strings in quotation marks to match them as a unit - "new york" will not match "new" or "york" in isolation. That's great. But if you search for other strings, say "for of" or "while in", then it reverts to the old behaviour - it returns matches for "for" and "of" in isolation, making the search useless since pretty much every note will have those words. I am guessing the search has a list of "stop words" it ignores - that's all well and good, but if I go to the trouble of putting them in quotation marks, it means they are important to me and shouldn't be ignored. The same holds for punctuation - if I put it in quotation marks, it is important and shouldn't be ignored. Thanks.
  11. As I said, an unsolved ticket was closed without me receiving any feedback. It was my first ticket, so I had nothing to compare it to. It could have been two things - a glitch in the system, or the system itself is not very slick. I assumed the latter because I have already received automated emails in the past so I thought it couldn't be a glitch. I even checked my spam folder. Turned out it may have been a glitch in the system instead. I was wrong, but it wasn't an unreasonable assumption on my part. As for not turning on all the available options of an Enterprise Level CRM Tool - you may feel the reasons are good and valid, but for me, as a user, I'd rather have all those options on. That's just my opinion, I may be the only one holding them, all I can do is to send you feedback as a user and leave it to you guys. Anyway, that's that, I don't want to waste any more of your time discussing this, thanks for your getting back to me and explaining how you came to that decision.
  12. Surely in that case Evernote should just enable support staff in the chat service to create tickets? That's exactly what happened to me, the chat person got my ticket reopened. They are the last port of call and should have superpowers. Are you saying there's no way to link your existing system, basically email driven, with a "proper" ticketing system? I find it hard to believe. Either way, interesting conversation, but I think we'll just have to agree to disagree and leave it at that.
  13. Thanks for your replies. Didn't want to sound too harsh with the 'amateurish' remark, I am a developer myself, I know the difficulties, I just take ticketing systems as a given these days. Most ticketing systems I am aware of do both, i.e. they send you email feedback whenever a ticket status change in any way so you can interact without having to log in, but also allow users to admin the tickets themselves by logging in. Anyway, at least feedback on the forums is prompt and helpful, so that's good. The ticket has been reopened, so don't worry about it, it was more of a general remark.
  14. Thanks for posting screenshots, I should have done that myself. I find that hard to read, I am sure as your customers get older you'll find more and more people will agree :-P
  15. Mmm, not my case - this was an ongoing support request and I was awaiting feedback. It was me no hearing back from them, not the other way round. Why would the mail go to a different email address, I only have the one I use with them. I understand it could have been a glitch of some sort, but not having a "your support requests" page with a clickable list of requests and their status is verging on the amateursih IMHO.
  16. Hi I am amazed that you don't have a proper public facing issue tracking system. I raised a support request and I have no idea whether the ticket is opened, closed, I cannot look at a list of tickets and click of them. One of my support requests was closed without any notice, After a week of waiting for an email response, I had to go on the chat thing to find out it was closed. Closing support tickets without even an automated email to alert the user is poor. FYI, here's a list of open source support ticket systems you could try. http://pulse2.com/2012/12/27/open-source-ticket-system/ Thanks
  17. Hi The tag page in Evernote has a grey background, with the tags a slightly different shade of gray, and the text a slightly darker shade of grey. I can't read them, there isn't enough contrast. Any chance you could change the colours, or at least make them user configurable? For your referencem, here's a tool to check whether contrast complies with various accessibility legilslation http://snook.ca/technical/colour_contrast/colour.html Thanks in advance
  18. OK, not convinced but fair enough. That's a side issue though. The main problem, and that is a bug, is that it inserts suggested tags incorrectly. If you type 'o' and the first suggestion is 'evernote', you will end up with 'overnote' as it always treats whatever you typed as the beginning of the string. That is plainly wrong.
  19. Well if it is by design it is badly designed. I can see the benefit in leting you pick a random sequence of character as a shortcut - say 'v' 'r' n' for 'evernote'. Quicksilver, an app launcher for the OS X, does that and it works quite well. But why match a substring in the middle of another? Who would type 'ote' to match 'evernote'? I agree with you though, at the very least they should change the order of the matches
  20. This has always been an issue in every version of the web clipper I have used on OSX, for both FF and Chrome, but I could never be bothered to post a report because it's quite long and difficult to explain. Let's say I have many tags, including one called 'evernote' and on called 'agile'. In the web clipper I type 'e' - because 'e' is matched in agile, the first suggestion is 'agile'. In the tag text I then have 'egile' - i.e. the letters I have typed so far are in the wrong position (always at the start of the word). If I click 'return' then the clipper doesn't replace the word with the suggestion, it goes off and clips the url with the unfinished tag. The web clipper only matches contiguos letters. So 'evernote' is matched by e, 'r' 'rnote', 'o' etc, but not by 'vrn'for example. I am not entirely sure why you bother with matching letters that are not at the beginning of a word. Either I type 'a' for 'agile' and 'e' 'ev' or 'eve' for evernote, or you allow me to type 'agl' for 'agile' and 'vrn' for evernote. Why would I want to type 'e' for 'agile'? To speak tekkie, given that the webclipper is javascript, it looks to me as if your coder has forgotten the caret to anchor the RegExp at the beginning of the string. inputField.onchange= function(){new RegExp( "^" + this.value ); //etc Although the better solution would be inputField.onchange= function(){new RegExp( this.value.split( "" ).join( ".*" ) ); //etc
  21. Hi. Apologies if this has already been covered. I use the webclipper on Chrome on two different machines, both OS X Snow Leopard, and often pages are clipped twice (which means half of my web storage space is wasted). This happens always when I press 'enter' to clip, and only sometimes when I click on the "clip full page / article / url" with the mouse.
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