JenTo

This was sort of my experience as well. When the program updated two days ago, re-initializing after update stalled, i.e. the program did not open automatically after update. Since then I've successfully opened Evernote, but it is incredibly slow loading and sometimes it hangs on open and is stuck in that white screen with the timer going round and round. If I then close and reopen the program, it loads. Current version 10.64.3-win-ddl-public (20231016152524) Editor: v176.15.0, Service: v1.76.1 on Windows10Pro v22H2

I'm currently running Evernote Desktop v10.58.5-win-ddl-public (4156) Editor: v172.19.3 Service: v1.69.4 on a Win10Pro (v22H2) PC and most if not all of my older notes prior to 2023 open entirely blank. When I open a note, Evernote may or may not populate the note with content and only after a very lengthy period of time (10+ seconds). If I navigate away to a different note and come back to the same note, the previously opened note is again blank. And apparently not all earlier notes have a previous revision from which I can retrieve the content. And as far as I can tell, Evernote on my mobile devices (Android and iOS) loads notes within seconds. It's only on Desktop that this issue occurs. I am not an expert user or a techie by any means, but I've used Evernote since 2010 and have not encountered such severe usability issues until now.

I had an email conversation with support earlier and the following steps solved the issue, at least for me: As per support "Before reinstalling Evernote for Android, make sure to copy the contents of any unsynced notes somewhere outside of the Evernote app. Any unsynced notes (marked by red or green corners) and photos are deleted when you reinstall the app. To save any unsynced notes, tap the options menu (three dots) and select Note Info > Export Note and select a save location." After doing the above, if needed, delete the phone app's cache and data, after which uninstall the app. Restart your phone. Download the Evernote phone app from Google Play and reinstall. Sharing to Evernote on phone now working. Tested on both Firefox and Chrome Android browsers. Hope that helps someone.

Raised a support ticket as well. I'm on Android 12 using Firefox 96.3.0 and Evernote app v10.25. My workaround is to share to email and send it to my Evernote email address. That gets it into Evernote with the source URL and then I go back and clip from my PC.

Happy to say that Web Clipper on Firefox desktop browser updated to 7.19 on January 28th and it looks like external links are working correctly again there. 🙂 This is a huge relief. But there is still an issue with Firefox on Android 12. When "sharing" from the Firefox Android browser to Evernote, the Evernote message says the page was clipped, but it doesn't show up in Evernote itself. So until that is fixed, I'll just email my note to Evernote instead. Is there a separate forum for Android? One down, one to go.

Not happening for me. Each external link I click on in a clipped note leads to a 404 error because the external link leads back to the source page itself rather than the external link and has "undefined" attached to the end. As an example, if in a note clipped from google.com there is an external link to evernote.com, the URL I arrive at is google.com/undefined. This is why I've only been using the source URL that is clipped along with the note. That does work correctly.

I also advised Evernote initially on the 9th of December and indicated to them that notes clipped prior to November 23rd correctly parse external URLs. After being advised that the developers were working on it and having my support thread closed, I contacted support again on December 30th to ask if there was any update. This is the response I received on January 3rd: So, I'm not sure what "resolved" means in this context. While I've been told I have the patience of a saint, even my patience is wearing thin.

Web clipper in Firefox is also affected. This is an issue with the Web Clipper itself and there are posts about this issue spread out across various forums here. --- I apologize in advance if this is a forum no-no, but I'm cross posting from another thread I posted in just earlier *in case it helps someone else.* Just noting that the source URL of the clip itself works correctly even if the links in the clip are fubar. And in case no one else has mentioned it, because it doesn't involve the clipper, emailing notes to Evernote preserves the links. (Someone else suggested printing a pdf of the webpage you want to clip and importing that into Evernote.) This issue started somewhere around November 23rd, as best as I can tell, as my clips before that all have working external links. When I raised this issue to Support on December 9th, they suggested copying and pasting the desired text into a new note as a workaround. I agree with @gazumped in that other thread. The more people who contact Support directly might help grease whatever wheels are needed to get 7.19 out. Web Clipper 7.18 is nearly useless and I'm not technically proficient enough to try and install an earlier version of the clipper. At this point, I'm trying to be patient, but not really succeeding.

Just noting that the source URL of the clip itself works correctly even if the links in the clip are fubar. And in case no one else has mentioned it, because it doesn't involve the clipper, emailing notes to Evernote preserves the links. This issue started somewhere around November 23rd, as best as I can tell, as clips before that all have working external links. When I raised this issue to Support about the same time this thread started, they suggested copying and pasting the desired text into a new note. I agree with @gazumped The more people who contact Support directly might help grease whatever wheels are needed to get 7.19 out. Web Clipper 7.18 is nearly useless and I'm not technically proficient enough to try and install an earlier version of the clipper. At this point, I'm trying to be patient, but not really succeeding.

One would think that any regional setting outside the US or other regions that use that same format, would be shown in European format, but that does not seem to be the case, unfortunately.

Someone did back in April 2021. Guess it's still on the roadmap.

Much appreciated!

Thanks, still learning what's done through the forums and what's not. I'll give that a try.

I recently upgraded my legacy Premium Evernote plan to the new Personal plan. On my WinPro10 PC I am using Evernote v10 and there it shows the upgraded plan and the new renewal date. However, my Asus Zenpad P027 tablet, which is running Android v7, can only run the v.8.13.3 of the Evernote app, and in my settings there it shows the old Premium plan and the old renewal date. Steps I've taken so far: Signed out of Evernote on my tablet and then signed back in, with no change in plan or renewal date. Signed out of Evernote on my tablet, deleted both the app's cache and data, restarted my tablet, reinstalled the Evernote app (v8.13.3 from Google Play) and signed back in, with no change in plan or renewal date. Do I need to be concerned about this discrepancy? And, if so, what additional steps should I take? Thanks in advance.

My issue was resolved promptly and efficiently after I contacted Billing support directly for assistance. It seems that my legacy Premium account hadn't moved to their new billing system, so they directed me to "upgrade" to Personal. After a few additional steps, the desktop app is showing Personal and all features there are working as they should. Still having a small issue with the Evernote app on my Android tablet, but that's not within the scope of this thread.