I attempted to open EN desktop. I received an error message that said there was something wrong on EN's end and it provided the options to either Quit or Restart. I tried to restart and got the same error message. Eventually, I tried to quit and got the same error message. I then tried to open EN online and was able to do so. Therefore, I uninstalled the desktop version and tried to reinstall it. I got the same error message as before. Now I cannot reinstall the desktop version. I am running Windows 10. Please help.